Around the World: CRM Vendor Product Recommendation

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Around the World
Report
10/5/2018

Around the World
Table of Contents
Business Requirements..........................................................................................................................2
Budget & Resource Identification.........................................................................................................2
Products/Equipment to Meet Business Requirements............................................................................2
Vendor Products & Equipment..............................................................................................................2
Usability Test........................................................................................................................................3
Quality & Support of the Vendor Products............................................................................................3
Cost-Benefit Analysis............................................................................................................................4
Preference of Products...........................................................................................................................6
Recommendation on Vendor Product....................................................................................................7
References.............................................................................................................................................8
1

Around the World
Business Requirements
The business requirements of Around the World include the expansion of the customer base
by providing them with online self-service, relationship management, checking on the
expenses and schedule. The business requirements include setting up the server and data
backup for the automated system along with networking peripherals and database for efficient
information storage. The business requirements of the company include employee portals and
along with internal & external blogs for the company.
Budget & Resource Identification
There are various techniques that may be used for the identification of the budget and
resources for the project.
The budget identification shall be done using bottom-up estimation as the technique. In this
technique, the activities at the lowest level in the project hierarchy will be estimated for
identifying the project costs. The overall costs will then be estimated.
The identification of the resources shall be done by gathering the data sets using the
techniques as domain analysis, observations, interviews, and group discussions. The resource
short-listing shall be done followed by the use of Responsibility-Accountability-
Contribution-Informed (RACI) matrix (Thacker, 2012).
Products/Equipment to Meet Business Requirements
The desired system will be implemented for Around the World with the use of a website
comprising of the services of the company integrated with the cloud-based Customer
Relationship Management (CRM) systems. There are various CRMs available in the market
to choose from. The website shall be created using PHP as the programming language. The
development of the website using PHP will make sure that the website is scalable, flexible,
and agile.
Vendor Products & Equipment
There are several vendors that have released cloud-based CRMs in the market. The following
factors will be considered before purchasing the equipment from the vendors:
2