Areas of Customer Service, Survey Form, Reception Procedure, Training Session, Legislative Considerations

Scenario

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
List the main areas of customer service that are critical to the success of your gym.................3
Design a personalised survey form to help you measure customer satisfaction in regard to
your customer service.................................................................................................................3
Develop a procedure that outlines the expectations of your Reception/customer contact staff
when dealing with customers over the phone and also face to face. ..........................................4
Describe the key points that you will cover in your training session..........................................5
Explain any considerations that should be covered in order to ensure that legislative
requirements are met...................................................................................................................6
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7
Books and Journals.....................................................................................................................7

INTRODUCTION
Fit and Fab can be characterised as a gym enterprise. The respective firm has been lately facing
numerous consumer service issues due to inexperienced staff members. The report highlights
upon the areas of consumer services as ell as the formulation of a survey plan to measure the
level of consumer satisfaction. It also reflects upon the the manner in which reception staff
should deal with customer. Considerations pertaining to the legislative needs are also discussed
under the respective proposed project report.
MAIN BODY
List the main areas of customer service that are critical to the success of your gym
 In order to run a gym successfully, it is very essential for the business enterprises to
concentrate upon the incorporation of advance training and fitness equipments.
 Skilled and competent gym trainers needs to be hired by the firms so as to ensure that
they provide the much needed assistance and guidance to the customers (DeSimone,
2020).
 Gym membership provided by the firm needs to be attractive enough to please the
customers to invest in the same.
 The queries and concerns of the customers should be provided with necessary solutions
in order to encourage the customer satisfaction as well as retention in the company.
 The staff members working at the gym needs to be highly qualified within their
respective field of work. They should be confident and interactive in nature. They should
be able to hold engaging conversations with the clients in order to persuade the same to
invest into the services provided by the company.
 The staff members also need to have appropriate convincing skills so as to win the clients
and enhance the productivity of operation facilitated by the firm.
 The staff members are also required to be patient and smooth with the client in order To
assist them at the gym and solve their concerns and enquiry in a satisfactory manner.
Design a personalised survey form to help you measure customer satisfaction in regard to your
customer service.
Survey helps to acquire important insights about the viewpoints of the customers about the
business activities and services of the respective firm(Bacile, 2020). Personalised survey form