Conflict Resolution and Bodyguarding Essentials

The provided assignment content deals with conflict resolution, de-escalation techniques, and physical defense strategies. It covers various scenarios where law enforcement officers may encounter conflicts or threats, including dealing with trespassers, intoxicated persons, violent individuals, and multi-tool wielding suspects. The content emphasizes the importance of proactive anticipation, effective communication, and using appropriate conflict resolution strategies. It also touches on issues such as personal safety equipment, self-defense techniques, and situational awareness. Additionally, it discusses organizational goals, policies, and procedures for recording, storing, and destroying information.

Running head: SECURITY
SECURITY
Name of the Student
Name of the University
Author Note

1SECURITY
BOOKLET 2
Answer 1.
The legislative requirements for the organisational policies and procedures come from which
act of parliament:
D. Security Providers Act 1993
Answer 2.
Under the Workplace Health and Safety Act 2011, a business is any place that work is, or is
to be, ensured by a worker, or a person conducting a business or undertaking.
Answer 3.
A. The person conducts a business or undertaking
Answer 5.
Under the Workplace Health and Safety Act 2011, risk means risk of health, safety or illness.
Answer 6.
The documentation for reporting WHS information would be as follows:
A. Work injury / incident report
Answer 7.
Explain each letter of the acronym. ()
R = Rescue; the person should be immediately rescued from the danger of fire to a safer place

2SECURITY
A = Alarm; the nearest fire alarm of the pull stations should be activated and 911 should be
dialled to report the situation with location and the current situation of the fire
C = Contain; all the doors and windows should be closed through which safety reaching can
be done to contain the fire
E= Extinguish; the nearest fire extinguisher should be retrieved and P.A.S.S. procedure
should be followed.
P= Pull the pin removing the plastic seal
A= Aim the fire base
S= Squeezing the handles together
S= Sweeping side to side
Answer 8.
C. Call for assistance
Answer 9.
Incidents should be daily reported and documented in accordance with safety procedures and
policy requirements.
Answer 10.
B. Formal and informal discussions and feedback
Answer 11.
1. Substitution of the hazard
2. Engineering controls

3SECURITY
3. Administrative controls
4. Use of personal protective equipment ()
Answer 12.
Answer 13.
Each person has a duty to ensure their action, or failure to take action, does not harm others.
It is part of the occupational health and safety responsibilities and obligations for employers
and employees. It is the employer’s responsibility to ensure that employees are safe in
the workplace.
The duty of care ensures that action of individual or their inability to take any action should
not result into any hazard in the workplace. To ascertain the health and safety at the
workplace of petrol refinery, I would communicate with the worker and enlighten him about
the risk of hazards associated with his action of not wearing helmet.
Answer 14.
I would rush to the person as soon as possible to find out whether he is alright or how much
he is injured. If his injury is serious then I would arrange for medical aid on an urgent basis.
Answer 15.
High. It is combination of likely happening and moderate consequence.
Answer 17.
Aggressive person confronting you at your workplace- E. Colleagues for backup
Collapse or partial collapse of building near your work site- D. Ambulance
Fire at the factory, where you work - B. Fire brigade

4SECURITY
Person arriving at the office without appointment - C. Supervisor
Armed robbery at the pub where you work -A. Police4
Answer 18.
Always apply non-violent means before resorting to the use of force
Always exercise restraint in the use of force, and ensure force is proportionate to the offence
Minimise damage and injury, and respect and preserve human life
Answer 19.
Answer 20.
C. Reasonable and proportionate causing no grievous
Answer 21
How does a security officer make a trespasser leave the premises?
Danger electric
shock risk
Slippery
floor
Bio hazard No smoking Fire
extinguisher

5SECURITY
D. All of the above
Answer 22
What section of the Queensland criminal code would give a security officer the power of
arrest?
s546
Answer 23
You are a security officer controlling access to and exit from a premise. A staff member
arrives at work and has forgotten their staff identification. What could you do in this
situation?
D. Call for the staff member’s supervisor for verification and issue a temporary staff
pass
Answer 24
You are the security officer controlling access to and exit from a premise, when a person
presents to you what appears to be fake identification. What should you do?
C. Call for assistance, keep the ID, keep talking to the person until assistance arrives
Answer 25
You are a security officer controlling entry to and exit from a premise that has a sign, which
states on entry and exit, all bags and vehicles must be presented to the security officer for
inspection. What must you do before you inspect any vehicle or bag?
C. Call your supervisor
Answer 26

6SECURITY
As a security officer, can you hold a person against their will if they refuse to present their
bag or open their vehicle?
Yes. For security reasons every bag or vehicle must be checked to see if the person is
carrying anything, which is prohibited.
Answer 27
Organisational requirements at a corporate building in the CBD, where you work as a
security officer, do not allow visitors to enter the building with a camera. As part of your
access control duties, you identify a camera in the handbag of a person seeking to enter the
building.
A. Tell the person that the camera is prohibited, but they may leave it in the security
office and collect it when they depart
Answer 28
As a security officer controlling entry to and exit from a large factory, you will need to check
all vehicles that enter. What must you check before allowing a vehicle to enter the premises?
D. All the above
Answer 29
Give two (2) indications/signs of unauthorised / forced entry.
Brute force- The messiest form of breaking in is called brute force. In this case, the
criminal bashes the lock or the window with something like a drilling machine or kicks to
knock down a door. You can spot it if you see any dent around the lock or bent latches.

7SECURITY
Tailgating- It is a common type of unauthorized entry in which one or more
unauthorized people follow another through a door.
Answer 30
If you identify an indicator of unauthorised/ forced entry (Answer 30), what should you do?
D. All the above
Answer 30
D. All the above
Answer 31
C. Check and record that all persons have safely exited the premises
Answer 32
B. Report to your supervisor that a dangerous goods spill has occurred
Answer 33
According to the Occupational health and safety legislation, it is the duty of the security
officer to provide health, safety and welfare to others. The security on this grounds can
prevent the truck driver to drive off with the damaged pallet.
Answer 34
Answer 35

8SECURITY
Answer 36
Charlie Lima India Echo November Tango
Answer 37
When operating basic security equipment, it must be _____________________ in a
___________________ and ______________________ manner in accordance with
_________________________ instructions.
Answer 38
D. All the above
Answer 39
I would report to the supervisor of the faulty or damaged equipment.
Answer 40
B. According to the manufacturer's instructions
Assessment 1.
Identification deals with the detection of possible hazards that further requires proper
knowledge about the risk associated with the fire breakout event and correct guidelines to
deal with such emergency problem.

9SECURITY
Sudden breakout of fire is associated with huge risk of death of the people, damage of the
property, building or injuries due to severe burn or even suffocation and breathing hazards
caused by smokes in the fire. Moreover if the place of accident has less space or premises it
can be dangerous as the evacuation will be disrupted calling for more risk if such situation
appears in any workplace.
Assessment of the probable risk in the accident brings out the importance and subsequent
action to be taken when met with such contingencies. The risk of death due to fire is always
higher than the risk of getting injuries like burn, or breathing hazards. To make a proper
assessment as Security officer one needs to know sources, types and ranges of risk to get past
to it. Then comes the most important step that is reporting these assessment acting as official
record which further initiates the process of installing help measures in the place to deal with
such risks if appears.
Assessment 2.
In case of any emergency situation in the science lab the evacuation plan will be followed by
the following steps
 Rescue the closet person to the danger spot and apply emergency first aid
 The emergency phone number must be contacted
 All the occupants of the lab should be evacuated in an orderly manner through the
nearest exit by hearing a continuous fire alarm and request to evacuate the lab.
 No one except the fire service and the security officers should be allowed to enter the
lab.

10SECURITY
Assessment 3.
Through application o organizational f workplace health and safety responsibilities, I would
encourage my colleagues to participate. Participations are attractive when they happen
autonomously without any force being applied on the person. Autonomous initiative comes
from proper knowledge. Duty of care is one of the ethics and important responsibility
undertaken in the workplace in order to make every individual aware of the detrimental effect
that can be spilled from their wrong action or malpractices or even inability to act in some
emergency situations causing hazards for mass. Proper communication and discussion about
these risks and actions required to deal with them can create knowledge base. To make them
practice such rules and responsibilities I can personally monitor and train them so that they
follow up duly.
Assessment 4
Ear protection must be worn
First aid
Eye protection must be worn

11SECURITY
Assessment 6:
Pass # 0326587
Radioactive material

12SECURITY
Assessment 7
Visitor Register
Date Name Pass # Reason for visit Time in Time
out
Sign
11.09.2017 Chris
FLYNN
0326587 To perform a
verified
consignment
run to fill
designated
1007hrs 1113hr
s
Chris FLYNN
Cash in transit guard
11.09.2017
CF 1007hrs 1113hrs

13SECURITY
ATM machines
within the
campus grounds
Terry
WILLS
0491 132
001
An invoice
stating of 30
boxes with
product code
1230098
1345hrs 1400hr
s
Assessment 8
As the security officer in the case scenario, how would you respond to the prohibited and
dangerous items?
I will obtain the necessary documents from the person who is carrying the dangerous and
prohibited item and record all the details. I have to specially note down the ‘permit to carry’
details for the firearms and update the visitor log indication. Then as per instruction I would
have to direct the person to the control room for further investigation.
Assessment Task 9
You are the security officer in the case scenario and you have a new migrant to the country,
with a low level of English speaking and comprehension. The person needs to enter the
campus and is struggling to understand your instructions. Write how you would communicate
and what you would actually say to this person.

14SECURITY
I have to explain the instruction to the person with low communication skills by using very
simple language to make the person understand the instructions. The body language should
be friendly and cooperative to make the person feel welcome.
Assessment task 10
Using the 1345hrs incident, complete the invoice receipt, check and correct/amend details
where required
Shipping Receipt 0001
Date Product code Quantity Time in/out Vehicle
registration
11/09/2017 1230098 30 In: 1345 hrs
Out:1410 hrs
126 DYZ
Driver sign-
Security
officer’s sign-
INCIDENT REPORT REGISTER
Name Family name: Given name: ID no.- If Restricted Name
Supervisor
Licens Expiry Employed Venue Restricted

15SECURITY
e no. Date: By: Security
Firm
Unrestricte
d
STAR
T
Day: Date:
Details of all incidents
Time Location of
Incident
(from where
removed)
Details: Describe all persons involved in the incident & any
injuries sustained. Include any action taken along with all names
of other staff members involved in the incident. Outline whether
police and/or ambulance attended the incident and what action
was taken.
1215hrs Entry gate
setting
A male person tried to enter the campus without any visitor’s
pass or staff ID. That person claimed that he is a VIP and he
need not to be checked. I asked the respective department and
followed the respective procedures instructed about an
unauthorized personnel.
1223hrs Lecture
premise
A small 8 cm long stainless steel blade knife was retrieved from
the back pocket of the person. The student claimed that he
brought the knife unintentionally.
Additional
Informatio
n
Checked by (signature)

16SECURITY
(refer to
pages)
FINISH Day: Date: Time: Signature:
LOG BOOK
Date Time Comments Officers
1203hrs I was called over to provide support to the fellow
guides at the frisk search checkpoint
1215hrs A male person without any authorization attempted to
enter at the lecture. The person was explained the
procedures to continue the flow of operations without
any further disruption.
1223 hrs Student was searched and a small 8 cm knife made of
stainless steel was retrieved.
Evaluation and action taken
I had to make the male person understand all the
procedure and asked the respective department to
identify him
Supervisor
name-
Signature-
Practical assessment Checklist

17SECURITY
Access control system
 Monitor, operate,
activate and deactivate
the system according
to manufacturer’s
instructions and
organisational
procedures
Competent Not yet competent
Yes
Access Control –
 Check employee
cards, Identification of
visitors, Inspect
vehicles.
 Verify deliver
documents, Inspect
bags Confiscation
procedures, as
required
 Present a professional
image
 Premises layout and
access points
Yes

18SECURITY
Conduct Patrol
 Present a professional image
 Solve routine problems
and handle client
complaints
 Procedures for
conducting zoned
mobile patrols
 Types of security
situations which may
be encountered during
patrol operations and
appropriate responses
o Conducting a mobile
patrol across a
complete zone and
responding effectively
to numerous alarm
activations o Personal
Protective Equipment
(PPE) is available
Competent
 Legislative and Safety
Requirements
Yes

19SECURITY
Identifies and complies
with legislative and
procedural
requirements Identify
risk factors and assess
the degree of risk
Identify potential
security threats to
people, property and
premises o Identify
and comply with
incident response
procedures
 Communication o
Communicate
effectively with people
from different social,
cultural and ethnic
backgrounds and of
varying physical and
mental abilities
 Demonstrate both
verbal and non-verbal
communication
appropriate to all
Yes

20SECURITY
personnel.
Use numeracy skills to
estimate time to complete
work tasks
Use of Equipment
o Conduct preoperational
checks on equipment o
Identify and control hazards
and risks associated with
equipment use
o Identify and report faulty
equipment o
Operate a range of basic
security equipment o
Basic information technology
Yes
Search Procedures
o ‘Hands on’; ‘Hands off’ o
Use of hand held metal
detector o Safety
Yes
Answer 1:
 Security Providers Act: License Fees

21SECURITY
 Anti-Discrimination Act : Common Assault
 Workplace health and Safety Act: Wear a Reflective vest
 Organisation policy: Retrenched due to your religious beliefs
 Queensland Criminal code Act: Evacuation Plan
Answer 2:
b) In self-defence or defence of another person
Answer 3:
c) No additional authority or legislative power, beyond that of a normal citizen
Answer 4:
b) Reasonable and Proportionate
Answer 6:
a) Any bodily injury, which interferes with health or comfort
Answer 7:
d) All the above
Answer 8:
d) It is not acceptable to cause grievous bodily harm when dealing with a trespasser
Answer 9:

22SECURITY
1. Physical threats
2. Harmony
3. Verbal disrespect
4. Conflicts between members of the public
5. Persons suffering from emotional or physical distress
6. Persons with criminal intent
Answer 10:
a) Yourself and all others within the proximity of your area of duty
Answer 11:
 Intoxicated person: Tactical withdrawal
 Conflicts between members of the public: Uses negotiation techniques
 Physical Attack: Use defensive techniques
 Weapon Threat: Defuse the situation
 Explosives: Evacuate the premises
Answer 12:
 Misunderstanding
 Changing situation
 Violence

23SECURITY
Answer 13:
a) Find the source of conflict, mediate, separate
Answer 14
 Physically remove the multi-tool
 Explain the options, such as posting the item to a mailing address or handing the item
over
 Call for assistance from supervisor if required
 Remaincalm
 Call police if required
Answer 15
B. Proactive anticipation and the appropriate conflict resolution strategy is the preferred
solution
Answer 16
D. Make a tactical disengagement
Answer 17
Appropriate vehicle
High visibility vest
Steel toe safety boots
Specific security equipment
Bayone

24SECURITY
Answer 18
D. All the above
Answer 19
Active listening
Being direct and forthright
Control of tone of voice and body language
Make time to sit and drink coffee with retailers as often as possible
Answer 22
A. In a courteous manner and reflects sensitivity to the individual
Answer 23
 Food
 Language
 Values and beliefs
 Dress and personal presentation
Answer 24
A. Win/win negotiation utilising empathy
Answer 27
B. Identify and clarify

25SECURITY
Answer 28
C. Continues to ask Answers on the same point
Answer 29
 Make sure you have assistance
 Negotiation skills
Answer 30
 Make sure you have assistance
 Two-way communications
 Defensive techniques
 Always have a gun
Answer 32
 Empty hand techniques
 Verbal direction/negotiation
Answer 34
D. All of the above
Answer 36
B. No real advantage, merely a requirement to follow organisational policy
Answer 37
C. 4mtr