Self-Assessment for Waiting Staff Job at Premier Inn

Running head: SELF ASSESSMENT
Self assessment
Name of the Student
Name of the University
Author Note

1SELF ASSESSMENT
Part A: Case Study Report
 An introduction and overview of the organization you have chosen
The travel and tourism industry is considered to be a highly crucial industry of UK when
it comes to economic growth. The hospitality industry is considered to be a significant part of
the tourism industry and with gradually increasing number of travelers in UK, the workforce
of the Hospitality industry of the nation is increasing significantly. The organization that I
want to work in is the Premier Inn. The Premier Inn organization is currently the largest
international hotel chain in UK. Apart from UK, the mentioned hotel chain operates in a
good number of locations that includes suburbs, city centers as well as airports and give
tough competition to Ibis and Travelodge hotels. The hotel chain possesses approximately
72000 rooms and 785 hotels worldwide. Currently the organization is in its growth phase and
is planning to expand its business in different parts of the world. Apart room the premier Inn
hotel chain, the organization has also incorporated the hub hotel chain which provides the
consumers with a small but high technology equipped rooms at a cheap price. The chief
consumers of the organization include elite class and higher middle class resident of the
nation.
 An investigation into the skills and competences expected by the employer for waiting
staff job in the Premier Inn Hotel chain
I have selected “waiter’ or “waiting staff as the job profile I want to pursue in any of the
Premier Inn hotel in UK. According to researchers, the job of a waiting staff is often
considered to the first port-in-call in the hospitality industry. This makes the job profile to be
highly crucial within the workings of the company. Waiters are the link between the

2SELF ASSESSMENT
management and the company as well as between the consumers and the kitchen. When it
comes to the premier inn hotel, the management of the mentioned hotel considers its quality
of services to be the most crucial part of its reputation. The skills and competencies expected
from the candidates applying for the job role of waiting staffs by the management of the
mentioned organization are as follows:
 A good command in the English language along with at least three international
languages
 The ability to stay level-headed and calm in a confrontational and busy
environment
 Good communication as well as consumer service skills
 The ability to work in an effective way in the team
Some of the major responsibilities of my chosen profession are as follows:
 Setting up the restaurant area long with memorizing any special day
 Lead consumers to their sits
 Take food and drink orders
 Take out the ordered food to the consumers and ensuring everything is
satisfactory
 Develop efficiency in delivering style of wine and special dishes
 Set up table for a special occasion and decorate the table keeping accordance to
the type of occasion to be celebrated.
 An Evaluation of the benefits and importance of undertaking ongoing professional
and personal development and how it can enhance career prospects

3SELF ASSESSMENT
The chief aim of professional as well as personal development is to help an individual for
managing his or her own learning and growth throughout the career. According to Ratka (2018),
it is crucial for an individual to undertake professional and personal development in order to
ensure that the skills and knowledge is up to date with the current needs of his or her
organization, this in turn enables a individual to continue working in a safely, effectively and
legally. Amongst a good number of benefits of undertaking personal and professional
development, in the following paragraph, the 6 chore benefits of a personal development plan
has been discussed.
Personal developments initiates with self awareness. It helps a person to identify his/her
values, beliefs along with purpose they want to pursue. Secondly, a personal development plan
provides an individual with a sense of direction. Once self awareness is raised the person can get
a clearer vision f what he/she wants to achieve inn his/her life. The third benefit of the personal
and professional development plan is an improved focus and effectiveness. Other two major
benefits of the mentioned plan include more motivation, greater resilience and more fulfilling
relationships.
 A review of the range of different learning theories and approaches used for personal and
professional development.
According to researchers, a good number of learning theories and approaches has been
developed for examining the process involved in learning. Majority of the learning theories
concentrate on the significance of the method by which the learning is delivered. When it comes
to learning methods, there prevail two types of learning methods namely formal learning method
and informal learning method. The three major learning approaches include the behaviorist