Service Function Model Assesment

Service Function Model
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Table of Contents
The Service Function Model...................................................................................2
Enterprise Information Model................................................................................5
The Create/Use Matrix........................................................................................... 5
Systems View..................................................................................................... 6
Reference Systems................................................................................................ 7
Uses of reference systems................................................................................. 8
Technology View............................................................................................. 8
Technology Services Reference Model..................................................................9
Comparison of BOST and EA cube framework.....................................................10
Differences between EA cube and BOST framework........................................10
Governance................................................................................................... 12
Methodology.................................................................................................. 12
Framework.................................................................................................... 12
Artifacts......................................................................................................... 12
Standards...................................................................................................... 13
Best Practices................................................................................................ 13
Conclusion........................................................................................................... 13
References........................................................................................................... 16
Table of figures
Figure 1: Five Main Tasks for Retail Business (Source: Informatica, 2014)................................2
Figure 2: Service Stream model for Client Practice – Trades and Service (Source: Informatica, 2014)3
Figure 3: Illustration of a Simple Facility Function (Source: Informatica, 2014)...........................4
Figure 4: Enterprise Information Model (Source: Informatica, 2014)........................................5
Figure 5: Partial Create Use Matrix for Customer Experience & Sales Support (Source: Informatica,
2014)....................................................................................................................... 6
Figure 6: System Families for Retail Enterprise (Source: Informatica, 2014)...............................7
Figure 7: Reference Systems within the Sales Support System Family (Source: Informatica, 2014)...8
Figure 8: Technology Services Reference Model Structure (Source: Informatica, 2014).................9
Figure 9: Fundamental Technology Facilities in Management of Systems (Source: Informatica, 2014)
............................................................................................................................ 10
Figure 10: Principal Features of an Enterprise Architecture Approach (Source: EA Pad, 2012)......12

The Service Function Model
The functional model is located in the centre located in the framework's operation view. It
provides an organized meaning of all basic operational capacities utilizing an assistance based
methodology. These administration capacities are:
a) Independent of association
b) Independent of the area where work is done or who does it
c) Free of how the task is accomplished.
Capacities are sorted or assembled by practical empathies preliminary with the
fundamental elements of the association. These principle capacities are separated into
administration capacities.
Figure 1: Five Main Tasks for Retail Business (Source: Informatica, 2014)
Each function is described as a system that produces service and not as a stage in a
procedure. Administration work characterizes "what" abilities are required not "how" they are
performed. There is just one example of a choice administration work for the whole venture

paying little mind to how to visit that capacity happens inside the undertaking or across
geographic areas. Service function models produce service functions. This model presents the
introduction of outside units, signifying other initiatives, clients, or establishments which the
organization interacts with. Facility jobs and outdoor objects are connected by service courses.
Figure 2: Service Stream model for Client Practice – Trades and Service (Source:
Informatica, 2014)
Administration capacities give and get administrations to/from other help works just
as outside substances. All administrations are unmistakable to just one capacity, bringing
about most minimal vulnerability and no replication. These administration capacities can be
separated into Sub-capacities until administration capacities can never again speak to the
abilities; that is, when "what" turns out to be "the ticket." The replication is additionally
separated into the activities reference model. At the base level, administration work gives a
lot of essential help capacities.