Service Management and Support Project

Service Management and Support
Project
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Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Service management is based on the concept that enable an organization to increase
enterprise value from the use of information technology. It provides the delivering and obtaining
value where internal service provider works with customers. It has responsibility for associated
with risks and costs. Project support is based on the wide range from administrative duties on
large scale projects. The proposal will justify the recommendation that planned and coasted
project. It will create the agile project for implementing management system which mainly
including user acceptance, testing and delivery. The report will describe about the overall design
and development working prototype. However, it will define the daily progress point which
enable to analyse critically overall performance of project.
MAIN BODY
Recommendations that provide full justification.
As per recommendation, it has been justified that require proper planning by board of
directors of XYZZY Software limited. The owner needs to design or develop an efficient plan
for software development which help for maintaining revenue from sales and support. Initially,
XYZZY has experiencing significant problem with version maintenance, control of bespoke
development streams. Many customers are suffering the problem related services, especially
when follows update or release Microsoft (Petro, Ojiako and Marshall, 2020). It is frequently
inundates the development team with customer support. In this way, it is the best solution for
providing better facilities to customer while resolving their issues in quickly manner.
By resolving the problem and issue within system, XYZZY company will develop an
effective plan for recommendation in the Agile project.
 Improve continuous monitor operations: It is important for identifying the size of
project which mainly monitor activities of services and support for improvement process.
It assists to reduce the operational services within organization. (Lyons, Thompson and
Boyce, 2019). In this way, it is recommended that XYZZY firm use continuous operation
automation in the organization to save time and also delivered the integration or
deployment. In order to achieve significant goal and objective of enterprise.
 Make sure that clear accepted hardware and software: XYZZY company will use
SIX Sigma methods that assists for maintaining quality of services. It is important for
entire development team to understand process, make sure that aware, accept and
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understand where process must be controlled proper manner. it should be required to
deploy the production while might eliminate bugs in coding (Petro, Ojiako and Marshall,
2020). It has recommended that choose an appropriate hardware, software which help for
controlling entire software effectively and efficiently. It involves PC, processors, space
disk and so on.
 Spend a time on the continuous integration and automation: XYZZY company may
use lean efficiency that help for improve integration time and also helping for reduced the
wastage. This type of process will be done during implementation where continuous
build, integrate software. Developer are continuously running the test process because it
requires to identify any type of threats otherwise entire business productivity is going to
suffer. In this way, it has recommendations to spend some time and break off application
in smaller units. It helps for maintaining and controlling entire process (Schultz, Graw
and Kock, 2019).
 Consider functional requirements: XYZZY software company will use the customer
service technique in order to identify preference, demand of potential client. After
starting the software development process which require to identify functional needs of
system. sometimes, it is going to get trouble for stakeholder (Petro, Ojiako and Marshall,
2020). All activities such as scalability, security, availability, performance that are
considered as an important in the software development. it always supports for providing
information in relates to the product as well as services.
Implementing Agile methodology which mainly including testing, delivery and user acceptance.
Agile project management can tremendously increase chance for success but it will require
the proper knowledge, leadership during implementation. As per case study, it has found that
XYZZY company always concern about the control, optimisation of software development
cycle, installation control, customer service support, lean efficiency improvement processes.
These are different processes which mainly implementing in management system in proper
manner (Deelman and et.al., 2019).
Agile methodology has taken the software development which are rapidly increased in
global world. it mainly starts with the core principles such as Agile Manifesto. The principle is
all about the collaboration, adaptive and flexible. It is built on the premises that entire now
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