Service Management and Service Blueprint

Running head: SERVICE MANAGEMENT
Service Management and Service Blueprint
Name of the student
Name of the university
Author Note:

2SERVICE MANAGEMENT
Table of Contents
Part 1: Service Blueprint..................................................................................................................3
Service Blueprint for a Tourism and Hospitality Industry..........................................................3
Figure No 1: Service Blueprint for Tourism and Hospitality......................................................4
Part 2: Report...................................................................................................................................5
Service Process at each step:.......................................................................................................5
Recommendations........................................................................................................................5
References........................................................................................................................................7

3SERVICE MANAGEMENT
Part 1: Service Blueprint
Service Blueprint for a Tourism and Hospitality Industry
Service Blueprint is utmost essential for any given organizations that provide services to
the people. The presence of service blueprints in a company helps to clarify the interactions in
between the service users, digital touch points, service employees that include the front stage
activities involving direct impact on the customers of the business (Vassiliadis & Fotiadis, 2016).
The tourism and hospitality services is one of the most important services that provides direct
services to the people and thus a service blueprint is essential for explaining the types of services
that are imparted by them to the people.