Impact of SFIA Framework on ICT Professionals and its Application in Resume Modification

This article discusses the impact of SFIA framework on ICT professionals and how it can be used to modify resumes. It also provides an overview of the Helpdesk and IT support skill under SFIA framework. The SFIA framework helps in identifying skills and levels of skills, creating job positions, and mapping skills and experience. It also helps in evaluating individuals' professional skills and upgrading their level of experience. The article suggests that using SFIA framework, the level of skills and the ability to contribute to organizational work can be described and evaluated in a proper way.

Running head: SFIA MODEL
SFIA MODEL
Name of the Student:
Name of the University:
Author Note:

1SFIA MODEL
Answer to question no 1:
Impact of SFIA framework in ICT professionals:
SFIA is a two dimensional matrix which contributes in the identification of skills and the
levels of skills. There are seven skills those can be mapped into this matrix. All these skills are
related to IT. This matrix is used to describe the IT skills of individuals in the industry. The
structure of SFIA helps to identify the resources and manage the range of the work in human
resource department. SFIA framework helps to map the skills and the experience (Edwards et al.
2014). This framework also helps to identify the goals, skills and the professional level of
individuals. Based on the evaluation the individuals can improve their professional skills and
upgrade their level of experience (Morrell and Morrell 2014). SFIA also helps to create the
positions for job and vacancies in IT industry (Topi 2015). The definition of the job roles can be
done using this framework. It can be said that overall functionality of SFIA framework is to
create the link between the requirements for the organization and available resources in the
organization. It also describes the required skill and the level of skills for individuals in order to
do their own task properly in the organization.
Answer to the question no 2:
Modification of resume:
After learning about SFIA framework the modification of the resume can be improvised
in a certain way that will highlight the skills and the level of skills. Presently, the resume has
career objective which highlights the approach towards the job and the responsibilities

2SFIA MODEL
(Matsuhashi et al. 2015). In the technical skill part the skills are written in an ordinary manner,
stating the familiarity with the computer system, computer software and programming languages
(Edwards et al. 2014). However, the skills represented in the resume are vague in manner. Using
SFIA framework, the level of skills can be identified, which will describe the ability to indulge in
the business of the organization. The SFIA framework can be used in the professional experience
field. The professional experience is regarding helpdesk and IT support (Edwards et al. 2014).
However, this skill can be perfectly described using SFIA framework. The level of the skill can
be assigned based on the skills mentioned under this heading. In case, if the SFIA matrix ca be
implemented in the resume, the level of skills and the ability to contribute the skill in the
organizational work can be described and evaluated in a proper way.
Answer to the question 3:
Skill name: Helpdesk and IT support
Skill code: ITMG
Overall description: The skill is regarding the management of IT device. The
management of service and development of the improved system in the IT industry are done
using this skill. The evaluation of the skills of the systems and their contribution in the
organization can be evaluated with this skill.
Level of description: level 2
The name of the skill is helpdesk and IT support. The skill code can be described through
ITMG. This skill is regarding the management of IT. The preparation of the IT device
can be done using in this level. The level of the skill is 2 in this case (Edwards et al.

3SFIA MODEL
2014). The responsibility in this level is to communicate with the customers and better
understanding of the requirement of the consumers. The providing of the customer
service and developing the strong working ethics in the organization by maintain the
punctuality and working the overtime in the organization. The skill regarding the
communication can be increased through the interaction among the colleagues and
employee.

4SFIA MODEL
References
Edwards, B., Mullan, K., Katz, L. and Higgins, D., 2014. The stronger families in Australia
(SFIA) study: Phase 2.
Matsuhashi, S., Takeichi, Y., Sato, J., Kato, Y., Yajima, K. and Yonamine, T., 2015, December.
Comparison for deployment and skill evaluation of the software field. In Teaching, Assessment,
and Learning for Engineering (TALE), 2015 IEEE International Conference on (pp. 115-121).
IEEE.
Morrell, M. and Morrell, C., 2014. A degree of employability: a research agenda towards
curricula design.
Topi, H., 2015. Using ICT competence frameworks to support curriculum development. ACM
Inroads, 6(3), pp.36-37.