Diary Report on Work Experience as Assistant Manager at Shababs Indian Restaurant

Placement Diary
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Table of Contents
INTRODUCTION...........................................................................................................................1
Week 1........................................................................................................................................1
Week 2........................................................................................................................................1
Week 3........................................................................................................................................2
Week 4........................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Working experience in an established organization is important for students as it helps in
understanding the employment expectations associated with the job role and industry norms.
This report provides a reflective account of the work experience gained at the role of assistant
manager at an Indian restaurant Shababs. This report covers the 4-week employment experience
at Shababs and this kills gained from this experience in each week. Shababs is a leading Indian
restaurant is located in ladypool road, Birmingham (Shababs, 2022).
Week 1
I was selected for the role of assistant manager after two rounds of interviews. The first
day at my job at Shababs started with a formal induction process. General manager of the
restaurant initiated my induction process which included an overview of the history and products
of the restaurant. I became aware of the positive reputation of the restaurant in the Birmingham
area. I also learned about the main offerings of Shababs and my main roles and responsibilities.
Physical induction about the layout of the restaurant was also completed on the first day. Rest of
the week I worked alongside the general manager to learn basics of my job and understand the
daily operations conducted at the organization. In the first week I understood about the
importance of consumer service in the restaurant business. I was told by the general manager that
"The customer is always right" continues to be the golden rule in the restaurant industry. It is
important to deal with consumer complaints calmly and positively woven in disagreement
because it affects consumer retention (Ahn and Seo, 2018). I learned about ways of improving
consumer service as a restaurant manager asking for customer feedback, greeting consumers
with their name, offering personalized service to regular consumer and acting immediately on
consumer complaints.
Week 2
In the second week the general manager helped me understand the marketing policy and
tactics of Shababs. I was able to understand the challenge of retaining consumers in the
competitive restaurant industry from the experience gained until second week. This knowledge
highlighted the significance of gaining exposure as a restaurant through marketing tactics and
strategy. Digital marketing and online reputation of a restaurant play an important role in
attracting and retaining consumers to restaurants. Shababs primarily utilizes social media
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