Small Business Enterprise Assignment - Hays Travel
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Added on 2020-02-14
Small Business Enterprise Assignment - Hays Travel
Added on 2020-02-14
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Running head: SMALL BUSINESS ENTERPRISESMALL BUSINESS ENTERPRISESTUDENT NAME:STUDENT ID:SUBJECT CODE:
2SMALL BUSINESS ENTERPRISETable of contentsIntroduction......................................................................................................................................3LO1..................................................................................................................................................31.1 Producing a profile of chosen small business enterprise...........................................................31.2 Analysing theories and practices for maintaining various indicators of measuringorganisational performance.............................................................................................................4LO2..................................................................................................................................................52.1 Justifying recommendations......................................................................................................52.2 Analysing ways of existing performances of Hays Travel........................................................52.3 Analysing the Ansoff's matrix...................................................................................................6LO3..................................................................................................................................................73.1 Producing an assessment of existing business objectives and plans of Hays Travel................73.2 Preparing a revised business plan to incorporate appropriate changes......................................83.3 Preparing an action plan to implement the changes..................................................................8LO4..................................................................................................................................................94.1 Analysing the impact of the changes on the operations of Hays Travel...................................94.2 Planning to manage the changes..............................................................................................104.3 Monitoring improvement in the performance on the operation of Hays Travel......................10Conclusion.....................................................................................................................................11Reference list.................................................................................................................................12
3SMALL BUSINESS ENTERPRISEIntroductionThis assignment focuses on the small business enterprise. The total description about the smallbusiness enterprise including plans, objectives, and goals are analysed here. In order to conductthis assignment a small business enterprise named Hays Travel is chosen by the researcher. It is asmall business enterprise of the travel and tourism sector. The researcher discusses the goals,plans and objectives of Hays Travel. The management system and business process alsodescribed here. The researcher also explains the process of their marketing and the way toimprove the performance level of the employees of Hays Travel. LO11.1 Producing a profile of chosen small business enterpriseHays Travel is one of the popular small business enterprises of United Kingdom and operatingtheir services from the last thirty years. The main goal of Hays Travel is to provide the best andcomfortable services to their customer. In order to reach to the customers around the world HaysTravel uses the best way of marketing. The target of this enterprise is to increase their businessrange widely around the world. To provide the best service to the customers, they always adoptthe new ideas. In order to satisfy the customers, this enterprise creates the suitable environmentfor the customers. Hays Travel keeps the information about the customer's requirement. Thistravel and tourism enterprise appointed the managers who have experience in this field. HaysTravel mainly arranges adventurous tours and keeps all type safety equipment to use if anydangerous incidents occurred. This enterprise finds out so many objectives to fulfil in the future.The tour plans that arranged by Hays Travel are not only in the UK but also all over the world.The main goal of Hays Travel is to attract the customers from all over the world. In order toincrease their business this enterprise builds their office in the various countries. Hays Traveltrains their employees using the correct manner of training. Hays Travel trying to build up adevelop communication process. With the help of this process, they can communicate with thecustomers around the world and communicate with their team leader during the emergencyservice while in a tour (Haystravel.co.uk, 2016).Apart from this, there are some weaknesses in Hays Travel. The employees are not properlyskilled to deal with the negative incidents while in a tour. This enterprise has the lack of properteam leader to manage the tour team in the adventurous tour. Maximum travellers face various
4SMALL BUSINESS ENTERPRISEissues while in the tour. However, they are trying to build developed communication system, butthey have not built it yet. For the bad communication system both the travellers and the team,leaders face various types of problems. However, Hays Travel has the equipment to protect thetravellers at the time of negative incidents, but the equipment is not developed technologies.Hays Travel use the equipment of old technologies.1.2 Analysing theories and practices for maintaining various indicators ofmeasuring organisational performanceIn order to increase a business widely ranges around the world every organisation need todevelop their service process by adopting various theories (Bridge & O'Neill, 2012). By usingthe theories properly, any organisation can achieve their success. To choose proper theoriesevery organisation need to fix their objectives and goal. Proper selection of the goals can take abusiness to the highest peak of success (Tassabehji, 2013). For the small business enterprise, it isimportant to select the correct theories that are suitable to grow their business process. In order to get perfect financial profit, Hays Travel needs to adopt the perfect theory for theirbusiness. As they provide the adventurous tours for the travellers, so they can arrange the tourare that can easily attract the travellers. By using proper places and arrangements, a tourismorganisation can interest travellers to use their service (Ellis, 2016). In order to make popularity Hays Travel need to invest more in the market. By sharing sufficientmarket value, they can grow their popularity.To satisfy the customers this enterprise needs to build high-quality services with variousfacilities and discounts (Blackburn, Hart & Wainwright, 2013). By offering, the proper discounton the service charge Hays Travel can be able to satisfy the customers.To provide the best services to the travellers the employees of Hays Travel play a vital role. Toget the best performances of the employees every organisation need to motivate their employees(Obeng & Blundel, 2015). Hays Travel can monitor the performances of the employees, basedon which, the managers can reward them.To attract the customer Hays Travel can develop the communication system and other serviceslike the transport system. In order to develop their service quality, it is important for Hays Travelto make comfortable relationships with the travellers and need to make build fastservices by adopting developed ideas.
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