Executive Summary The research paper argues with the impact and importance of social media on brand building of Adidas sportswear which is one of the leading brands of sportswear in Singapore/ push out /overtake/outperform every other competitor in Singapore. The aim of the research is to find out the importance of social media in branding. The research has been carried out with the help of secondary data sources which have been gathered through various academic books, journals and authentic websites. The information for positive as well as negative impact and importance of social media in building brand awareness and identity has been gathered from literary sources. The research details have been collected and analysed with the help of qualitative method. The analysis has been carried out through various charts, graphs and figures in order to provide a detailed description. Thesis : at the moment, this reads like a marketing pitch, not a scholarly thesis. What is your primary argument? What is the debatable claim? uote sandwiches…to introduce and explain context of each quote Remember that the topic and the thesis are two different things. Your topic is the importance of social media in branding. Your thesis is whatever you see that importance (or impact) being. You can debate the thesis; you can't debate the topic. For example, to debate your topic, it'd be something like, "I disagree; you'renotresearching the importance o social media in branding." But that's absurd. What I can say is, "No, it's not such-and-such that is important in social media branding; it's this other thing." That's debatable. And also, as you're discerning your thesis, you may find that "importance" or "impact" is too general. What's the specific effect you want to argue for? What does social media do for Adidas branding specifically?Whyis it that it's important? In what way? 2
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According toMoro (3341-3351),can we have the quote to support any claim?brand building deals with generations of awareness, establishment and promotion of a brand with the help of certain strategies and tactics. It helps to develop the brand equity through advertisements, campaigns and promotions. Branding is considered to be the visual voice of an organization. As a result, it is regarded as the most crucial aspect of the organization. The brand in focus in this research is Adidas sportswear of Singapore.The base of the company is rooted in Germany however; it is measured as a truly global company. Adidas manufactures approximately 900 million sportswear each year.The brand deals with the manufacture and design of sportswear, clothes and accessories. It is the largest manufacturer of sports accessories in Singapore and holds the position of second largest sports brand in the world. This paper will focus on the importance of social media in brand building of Adidas and its impact on taking over their competitors in Singapore.The research has been carried out to analyse the positive as well negative impact of the increasing trends of social media and the way it affects the branding of Adidas. It has been reported that Adidas has been facing strict competition from its rivals and there has been a decrease in the brand value after the entry of potential brands in the market (Godey et al., pp. 35). Adidas had never relied on social media for marketing due to which the brand has been facing issues in promotions. Social media is the go to option for potential brands in promoting its marketing strategies and building brand value. Digital marketing has been a rage over the past few years. It not only helps in creating the brand value but will also be beneficial for overcoming the present marketing issues. Thesis Statement The thesis aims to discover the use as well as impact of social media on customer behaviour with certain focus on their interaction. The thesis statement argues to reflect on the impacts that have 4
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social media had on the branding of Adidas. There are multiple individuals globally which have been making use of social sites as a communication tool. However, these tools are used by most individuals who use it for incorrect purposes. The topic largely reflects on how social media has been impacting the global branding of Adidas. Social media has been measured as a natural extension of the broader approach of Adidas to marketing. It acts as a major role when the importance of creating hype around the high-profile collaboration of Adidas takes place. The brand has been able to snatch Kanye West from Nike in the year 2014. Since then it cautiously started crafting a range of product launches thus creating on the broader fan base of the rapper. The brand has been able to create an enormous excitement from followers by its continuous tweet as well as post on Instagram.Social media had helped Adidas in reaching out to the consumers at a global level thus increasing the brand exposure of the company. Strong and active presence on social media has allowed the brand in developing business partnerships that provides a clear understanding of the marketing strategies of other brands (Moon 33-44)Can you get the sandwich quote?.Adidas has placed a large focus on the individual as well as direct involvement of influencers in the original designing procedure. This in turn has made sure that the collaboration of the brand feel completely authentic rather than merely sales-driven. Social media has helped to continuously strengthen the core topic of originality thus making the brand creative. The importance of social media comes to picture when the brand needs to sincerely engage with the consumers and reinforce strong connections. Adidas carries out its marketing strategies on social media through a two-way correspondence.The social media crusade that has been followed by Adidas has enabled the customers to feel part of the story. The brand initiated a campaign named Stan Yourself that persuaded the customers to tweet their individual pictures 5
and get a chance to win personalized pair of shoes.Advertising on social media has grown at a rapid pace since the past decade and is considered to be an ideal route for building the brand image of Adidas(Hsuand Lawrence 59-77).(Can you find the quote and evidence to back this up?)The feedback of the consumers, the number of followers and the responses of consumers on social media posts contribute towards building a brand image and increase the brandvalue of Adidas. The emphasis of the customers has always acted as an integral aspect that brought about the success of the brand. Creation of brandawareness is the top priority of the management team of Adidas. Whenever a new sportswear collection is launched the brand announces it on social media which helps in creating awareness about new designs and attracts consumers. The major goal of Adidas is to develop a loyal consumer base. The brand engages in digital marketing to seek attention of potential consumers and influential personalities. The key is to consistently adopt the appropriate methods and focus on the target audience on various social media platforms. Social media not only acted as an one-way marketing method for Adidas rather it allowed the customers and followers to put their appreciation forward. The brand has made use of user-generated content that is particularly extensive on Instagram. It provides a huge support for reputed brands like Adidas sportswear for carrying out its marketing as well as business activities(Richard152-161).Can we get a quote and state how we are engaging it?With proper utilization, social media proves to be the most powerful tool in enhancing the brand image and building brand loyalty. Critical Analysis of impact of social media in brand building of Adidas AccordingtoSeargeantand Tagg (pp. 50),can we have a quote sandwich?social media helps Adidas in driving its tri-branding efforts. The brand value gets a boost via various social media 6
posts and blogs. It creates innumerable opportunities for the brands including promotions and press releases. Social media is not only a popular platform for carrying out the marketing activities but also reduces the cost of marketing thereby increasing the sales. Apart from engaging with the consumers, social media also provides access to the international markets and gives an opportunity to the brand in expanding its business. As per the opinion ofKerpen (pp. 25)can we get a quote and use it to support claim?social media facilitates networking opportunities through improvement in interaction with the consumers and other business. Social media is extensively used by popular brands like Adidas as it allows the brands in focusing on the desired target market. According toWeller,social media forms a crucial part of a successful business, however, the major concern is measuring the return on investment which is a complex process and proves to be daunting. Another negative aspect of using social media for brand building is that it is difficult to monitor the social media activities of each and every employee and a single mistake can ruin the brand's reputation(Ngai, Tao and Moon, pp. 35).Can we have the sandwich quote?In order to eradicate the negative impact, the company took to social media to put forward its concern. It apologized to the customers thus stating that public safety has always been their utmost priority. The company also took feedback from the customers thus aiming to improve their limited edition launching program.The employees act as the representative of the brand image. The statement circulates at a rapid pace as soon as it is released and is difficult to rectify. In context to thisDinnie (pp.36)commentedcan we have the sandwich quote as support)that, unclear marketing strategies adversely affects the brand value and reduces the benefits. Active management of social media activities is extremely crucial. On one hand where social media 7
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paves way for feedback from consumers, on the other hand it also leads to inappropriate behaviour such as bullying, harassment, negative feedback and so on. Increased exposure to the digital space also results in the breach of privacy, leakage of information and hacking(Habibi, Laroche and Richard, pp. 155) can we have the quote sandwich?.It is believed that social media is free and reduces marketing costs; however, implementing the strategies on a digital platform consumes a lot of time, requires constant attention and monitoring and is not always a suitable option. Importance of social media in creating brand awareness of Adidas The role played by social media in creating brand awareness can be best understood with the help of a comparison between Adidas and its biggest competitor Nike. Both brands manufacture similar products and are highly active on social media(Saboo, pp.526). Can we have a quote here?)The comparison has been provided on the basis of the social media activities of both brands and its awareness in the digital space. 8
Figure 1: Comparison between social media activities of Adidas and Nike (Source:Nielsen Sports) The diagram illustrates a comparison between social media activities of both rival brands Adidas and Nike. In this figure it can seen that Adidas is more active on social media as compared to Nike. The data collected from two most popular social media platform Facebook as well as Twitter shows that Adidas normally has approximately 211,000 tweets in a year as well as 21.8 million total followers which are mainly regarding promotional events and product information. On the other hand, Nike is ahead of Adidas with a total of 42.2 million followers as well as 54,000 tweets.Even though the total contribution of social media in creating brand awareness is almost equal for both the brands, however, the margin is slightly higher for Adidas which shows that Adidas enjoys a higher brand value on social media. Extensively used social media platform Social media is regarded as the most competent platform that is useful for digitalmarketers. This has made it easier for the sports industry to witness multiple ways to initiate an increase in their brand image. There are a variety of social media platforms in the digital space which gives the opportunity for potential brands to grow and promote their products. The most popular social media platform for Adidas has helped the company to reach to approximately 250 teenagers to create their Tang Squads. These teenagers have been particularly active on the social media thus receiving exclusive commodities from Adidas. The four social media platforms have been taken into account in this context. 9
Figure 2: Most effective social media platform for Adidas (Source:Holt 40-50) Figure 2 illustrates the social media platform which has been extensively used by Adidas sportswear for its promotional and marketing strategies. Based on the figure, the most widely used social media platform by Adidas is facebook (Holt 40-50). All promotional activities and vital information are mainly posted on the facebook page of the brand which helps it in reaching out to the domestic as well as international consumers and establishes a brand identity. Social media plays a major role in enhancing the brand value of Adidas sportswear and increase the sales revenue which in turn increases the income. Both the factors are extremely crucial while measuring the success of a brand. The two potential factors are illustrated in Figure 3: Figure 3: Increase in sales revenue and income of Adidas sportswear 10
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(Source:Tsimonis and Dimitriadis 328-344) Can you verify this source please? In Figure 3 the sales revenue has been represented by the blue vertical bars and the income has been represented by the red line. It can be observed that with the implementation of social media there has been an increase in the sales revenue in the year 2017 compared to 2016. Since the past decadethesalesrevenueofAdidassportswearhaveexperiencedasteadygrowthrate (TsimonisandDimitriadis 328-344). Can we have a quote ?The increase in sales revenue is also accompanied by an increase in income. Even though the trend in income has been fluctuating since the past decade yet there has been a substantial increase in 2017. The income has been higher than the sales revenue in the previous year. Marketing strategies of Adidas on social media Adidas has been known to promote various products on social media which are publicized to attract the attention of the target market (SchivinskiandDabrowski 189-201).Can we have the quote please to support the claim?)Themarketing strategy that is used by Adidas involves a combination of innovative marketing techniques that leads to heritage commodities. Figure 4: Products of Adidas promoted on social media 11
(Source:Schivinski and Dabrowski 189-201)Can you verify the source please? In the above diagram, the most widely promoted products of Adidas sportswear on social media has been demonstrated.Out of the four products, the most popular product is the shoes. Adidas specializes in manufacturing of shoes and holds the position of second largest manufacturer of shoes in the world.What is the sense of this argument in relation to the thesis? Indicators of brand engagement of Adidas While promoting the product on social media the brands have to take care of certain indicators which affect the brand image as well as brand awareness. The indicators are shown in the following Figure 5. Figure 5: Important indicators of brand engagement (Source:Kohli et al. 35-44)can you verify this source please? Figure 5 illustrates few important indicators of brand engagement such as positive mention on social media, negative mention on social media, online purchase of products, clicking on an 12
online advertisement, likes and shares on social media and so on. (Kohli 35-44) The most popular indicator of brand engagement of Adidas sportswear in this context is a positive mention on social media. The positive feedback posted by the consumers who have purchased the products helps in building a positive image of the brand and increase the brand value. Thus, social media also contributes towards brand building. Conclusion The entire research throws light on the importance of social media in brand building and creating brand awareness of Adidas sportswear of Singapore. Through the literary sources it can be inferred that social media plays a major role in developing brand value and engaging with the consumers as well as other businesses. Overall it can be concluded that with the effective use of social media, Adidas sportswear have experienced a gradual increase of brand awareness and greater presence in the minds of the consumers in the past decade. 13
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