Role of Social Media in Business Operations

This report discusses the role of social media in business operations and how it can be used to gain a competitive advantage. It also discusses the risks involved and future trends.

Running head: IT MANAGEMENT

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Name of the Student
Name of the University
Author Note

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Table of Contents
Part A...............................................................................................................................................3
Question 1....................................................................................................................................3
Question 2....................................................................................................................................3
Question 3....................................................................................................................................3
Question 4....................................................................................................................................4
Question 5....................................................................................................................................4
Part B...............................................................................................................................................4
Introduction..................................................................................................................................4
Implementation............................................................................................................................5
Risk factor....................................................................................................................................5
Future trend..................................................................................................................................5
Conclusion...................................................................................................................................5
References........................................................................................................................................7

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Part A
Question 1
The main sector which can be related
to the failure of the project relating to IT
implementation can be stated to be in the
sector of the project being behind schedule
and was estimated to be running on 300%
over the budget. Another factor of failure
which can be related to the concept was that
the doctors and the nurse were not paid their
wages which had altered the overall
functionality which is related to the concept.
In the working of the project it was seen that
there is different casualty seen in the sector
the working of the organization. The main
sector of the impact was the resignation of
the different post of member such as the
minister of health, strike was imposed on the
sector of the loss of staff member and other
industrial related conflicts. The government
of Queensland embarked a sector of judicial
impact and enquiry in Australia which
would be directly examining the different
causes which is related to the failure of
system and how it resulted in the failure of
the operation of the Queensland Project in
Australia. The main sector of the emphasis
was the detection of the risk factor so that
there is no issue faced without the working
of the project in the near future.
Question 2
The main concept which can be
related to the aspect of the failure of the
system was the system of payroll which was
linked to the organization. The different
types of activity which was majorly seen in
the sector was that the wages of the different
employee were not taken into consideration
and the wages which was calculated can be
stated to be on the wrong side. This sector
can be directly being included into the sector
of the relation between the different
employee and the organization (Hernantes,
Gallardo & Serrano, 2015). The main impact
which was seen in the sector was that the
project internal working was altered which

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impacted the overall execution which is
related to the working of the project. It can
be stated here that the implementation of an
appropriate payroll system can be stated to
be one of the most important factor which
should be taken into consideration so that
the overall working of the project can be
done and which would be directly impacting
the sector of the involvement of the internal
as well external working of the organization.
Question 3
The technological implementation
which would be beneficial for the
organization was the IHIS which is the
integrated healthcare information sector.
The implementation can be stated to be very
much important in the sector of the altering
the overall process which is related to the
concept of the operation. The main
consideration which can be stated in context
of the IHIS is that it can be implemented
which would be directly impacting the
sector of the delivery of the project within
the time framework and within the budget
which was stated in the sector of the overall
working of the organization (Moss, T., &
Marvin, 2016). The centralized IHIS can be
focused on the adaptation of the linkage of
the part of the employee with the
organization. So it can be stated that it
would be also enhancing the sector of the
relation between the employee and the
organization. More benefit which can be
related to the sector of implementation is the
security of the data which would be
prevailing into the system. Focus on the
aspect of the security of the data as well as
the integrity of the data can be considered to
be very much important.
Question 4
In the sector of the process of the
tender it can be stated that the IBM had
directly enforced a rostering system which
was known as the work brain system. The
main functionality which is related to the
concept was that it directly involves the

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rostering of the data of the members and the
award of the interpretation. The concept
which is related to the aspect of the breed
solution was that it can be very much be
beneficial in the sector of the award program
and award interpretation. On the other hand,
it can be stated if the concept of the work
brain is not taken into consideration there
would be a direct need which is related to
the hardcoded SAP computing relating to
the programming language (Hajir et al.,
2015). This concept can be stated to be very
much complex and more intense it can be
stated as a process which would be
involving lots of cost factor and involvement
of labor which would be directly linked to
the aspect of the time generation. So the
intense pressure which is related to the
concept can be directly be altered which can
be beneficial in the sector of the
implementation of the technology which is
related to the concept.
Question 5
The main aspect of the consideration
which should be taken into consideration is
that alteration of the different professes
which us related to the working of the
project of the Queensland. The process
which is related to the working of the
technology is that it is directly linked with
the proper working of the organization and
would be directly taking all the aspects
which are involved into the overall working
of the project. The main factor which can be
stated here is that the working of the
infrastructure should be implemented in a
sector which would be directly taking into
consideration all the vital working of the
projects different sectors (Buurman, 2016).
The delivery of the standard pf the project
can be stated to be one of the most important
factor due to te facto that it is directly linked
with the working of the organization. In
most of the cases the security aspect should
be taken into consideration so that the

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overall data of the organization is taken into
consideration (Pascual et al., 2016). Hence it
can be stated that it overall process of the
organization would be directly be altered
which would be directly impacting the
sector of the operation and would be directly
giving competitive advantage to the
organization.

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Part B
Abstract
The social media can be stated as one of the factor which can be directly be related to the
aspect of the interaction which can be done from the end of the organization towards the
customers. The customers in the context of the social media can get an overall idea about the
different functions and services which are given to the customer. The organization can achieve
different types of benefit from the concept and in the near future it can be stated to be playing a
very important role.
Introduction
In recent times it can be stated that the social media can be stated as one of the sectors
which is playing a very important role in the sector of the communication. The different business
bodies directly adopt the concept so that they can gain different types of benefit in the sector of
the implementation of social media in the context of the operation of the business. The sector of
the implementation of the social media can be very much beneficial in the sector of the
approaching the customer according to (Zhou, Fu & Yang, 2016). Majorly it can be stated that
the communication aspect directly gives the organization a sense of responsibility that they can
directly interact with the customers so that they can attach and create a link with each other.
The main focus point of the report is to take into consideration the role of social media in
the sector of the operation of the business. The emphasis which is directly put in the sector is that
how the competitive advantage can be gained and how the social media can be used in the
different operations of the business. There are also certain types of risk factor which are included
into the working which can impact the sector of the working.

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Implementation
The main sector of the implementation in the aspect of the social media is delivering the
customers with an idea of the overall business which is seen in the concept. The main condition
which can be stated is the creating an idea into the mind of the customer about the different
products which are included into the working and how they can be beneficial in the sector of the
business and from the point of view of the customer how it would be benefiting them (Hernantes,
Gallardo & Serrano, 2015). Whenever a new product or service which launched by any business
organization it should be taken into consideration that the customers are informed about the
service. The information sector which is done in the aspect is that how the product would be
behaving and what are the advantage which can be seen in the sector (Laudon & Laudon, 2015).
Majorly the main motive which can be seen in the sector is that the customers should be willing
to indulge into the concept so that indulge into the product or the service.
Risk factor
The main risk factor which can be stated in the context is that sometimes the organization
information which are given taking into consideration the product is not appropriate. In such
situations it can be stated that the customers get distracted and when they adopt the service they
do not fell satisfied as put forward by (Laudon & Laudon, 2015). This aspect directly impacts the
sector of the reputation of the organization. The customer tends to get involved into the products
whose promotion sectors are given importance. in most of the sector it can be stated that
planning should be done by the organization so that they can fix the target audience in the sector
of the working so that they can reach the maximum amount people in the sector.

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Future trend
In the future of the social media can be stated to be adding more advantage to the
working of the organization. This is due to the factor that the social media platform is expanding
at a rapid rate and the user are directly getting involved into the different aspect of the working
which is related to the different product and service which is seen in the sector. It can be stated
here that more the interaction which would be seen in the sector of the social media more and
more organization would be trying to indulge into the concept. So it can be stated that
competitive advantage which can have gained from the concept of the social media as stated by
(Wuthishuwong, Traechtler & Bruns, 2015). Most of the people in recent times view different
types of product online so it can be stated that it is a good idea to promote different service and
product of the business in a social media platform which would be beneficial in the sector of
interacting with large number of people at a single instance of time
Conclusion
The report majorly focusses on the aspect of the different criteria which is related to the
social media. Social media in recent times can be stated as one of the factor which is related to
the interaction which can be achieved in the sector of the reaching the user with the different
criteria. In the social media the aspect of the interaction which is created from the end of the
employee towards the customer can be stated to be beneficial which would be directly involving
gaining of competitive advantage in the internal as well as external working of the organization.
Profit approach can also be related in the concept.

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References
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