Impact of Social Media on Consumer Buying Behavior: BT Mobile, UK
Verified
Added on 2023/06/16
|12
|3008
|456
AI Summary
This research proposal aims to evaluate the impact of social media on consumer buying behavior in the context of BT mobile, UK. It includes a literature review, research methodology, and recommendations for marketing strategies.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Running Head: RESEARCH PROPOSAL Research Proposal
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
2 RESEARCH PROPOSAL Table of Contents Introduction................................................................................................................................3 Research title..........................................................................................................................3 Research aim and objectives..................................................................................................3 Research questionnaire...........................................................................................................3 Research Background.............................................................................................................3 Literature review........................................................................................................................4 Introduction............................................................................................................................4 To identify the meaning and concept of social media and consumer buying behavior.........4 To analyze the impact of social media on consumer buying behavior...................................5 To recommend the marketing strategies that can influence the consumer buying behavior towards BT mobile.................................................................................................................6 Research methodology...............................................................................................................7 Introduction............................................................................................................................7 Research Philosophy..............................................................................................................7 Research Approach.................................................................................................................7 Research Strategy...................................................................................................................8 Research design......................................................................................................................8 Data Collection Method.........................................................................................................8 Sampling Procedure................................................................................................................9 Research Timeline......................................................................................................................9 References................................................................................................................................11
3 RESEARCH PROPOSAL Introduction Research title The research subject “To analyze the impact of social media on consumer buying behavior: in context of BT mobile, UK”. Research aim and objectives The main aim of this research is to evaluate theimpact of social media on consumer buying behavior. To identify the meaning and concept of social media and consumer buying behavior To analyze the impact of social media on consumer buying behavior To recommend the marketing strategies that can influence the consumer buying behavior towards BT mobile Research questionnaire What is meaning and concept of social media and consumer buying behavior? How the social media affect consumer buying behavior? What are the marketing strategies that can influence the consumer buying behavior towards BT mobile? Research Background The research topic is”“To analyze the impact of social media on consumer buying behavior: in context of BT mobile, UK”.In the current business situation, it is necessary for the company to improve the understanding regarding consumer buying behavior due to obtaining the higher competitive benefits (Solomon, 2014).The social media is significant for the organization because it can direct impact on the behavior of the consumer. Hence, it can be said that an organization can need to critically analyze the use of social media and gain the profitability of organization at the specified time. Moreover, it can also be crucial for increasing the demand for product and services and make distinguish image among
4 RESEARCH PROPOSAL consumer’s mind (Hajli, 2014).The social media is also effective for building a robust relationship with consumers, which can influence the financial performance of an organization. In the existing period, a large number of an organization has applied the social media in their business operation for accomplishing the specified task in less time and cost. Furthermore, many researchers have completed their research on social media and consumer buying behavior but there is lack of research in the context of social media impact on the consumer buying behavior, BT mobile, UK (Armstrong, et al., 2015). Literature review Introduction This chapter helps the reader and researcher to increase their understanding about the social media impact on consumer buying behavior. It can be effective to attract a large number of consumers towards company product and services. To identify the meaning and concept of social media and consumer buying behavior According to the Ioanăs and Stoica (2014), social media is computer-based technologies that enable the researcher to share their personal data, perception, and views on any particular subject on the front on a large number of individuals. It is also stated that the social media enable the researcher to directly interact with consumers and share their content to enhance the awareness about product and services of the company. There are different types of social media that are used by the organization such as microblogging, social networking, social curation, social bookmarking, and forums. In oppose to this, Schivinski and Dabrowski (2016) examined that the consumer buying behavior is the outcome of preferences, attitudes, decisions, and intentions that are made by the customers in the marketplace before purchasing a product and services of an organization. It is also explained that there are different factors that are considered in the consumer buying behavior like anthropology, sociology, and psychology. There are certain steps that are
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
5 RESEARCH PROPOSAL followed in the buying process like problem identification, discover the information, data evaluation, purchasing, and post buying services. In addition, it is also illustrated that these steps help the organization of simply influence the behavior of consumer in less time and cost. It is also stated that there are different types of buying behavior services like complex, dissonance reducing, habitual, and variety seeking. At the same time, it can also be said that complex consumer buying behavior indicates the high involvement of consumer with specified brands. To analyze the impact of social media on consumer buying behavior As per the view ofHajli (2015),online business enables the company to take benefits of every opportunity in order to communicate with customers. The social networking websites allow a larger range of customers with the targeted communications to ensure that organization information is delivered to their target audience. The use of social media also permits the communication to expand in both ways such as by developing interactivity between customers and business which play an important role in influencing the consumer behaviour. On the other side,Dessart et al. (2015)examined that the use of social media website also provides large scale opportunities to organizations which will enhance the visibility with customers. These social websites allow the customer to freely communicate. From the customer point of view, the freedom refers that an individual can express his ideas or opinions about the product or organization on the websites where large numbers of peoples can see or read it. In support of this,Erkan and Evans (2016)illustrated thatthe social media play an important role in expanding the information about the company product and services. This data is not restricted only to a particular company data because there are numerous websites inside a
6 RESEARCH PROPOSAL social media connection which are committed to collect the data of customer information. The enhanced accessibility has modified the common customer into a researcher. In the view ofHajli and Sims (2015)verbal marketing is playing an important role in accomplishing the sales of the organization. Customers are generally believed in word-of- mouth marketing about the product and service. The word-of-mouth marketing in social media can go globally with a single message sent from single customers. The customers can communicate with numerous peoples at the click of a button by using the social media and simply deliver the message about the organization. On the other side,Balakrishnan et al. (2014)stated that the direct communication with the brand representative online can enhance a customer’s loyalty to the organization by creating a personal network that the customer may be capable to accomplish with the other organizations. On the other hand, most of the customer problems can be resolved if the organization employees have the ability to professional, compassionate and understanding. To recommend the marketing strategies that can influence the consumer buying behavior towards BT mobile Goodrich and De Mooij (2014) explained that an organization should offer the actual information about the brand to the potential consumer due to spreading clear information about the product and services of an organization. In addition, it is also stated that company should enhance their brand awareness among the consumer by using the attractive message to the consumers. The message should be apart from the competitions due to making a different image in the market and get higher profit. Along with this, it can be said that it can direct impact on the consumer buying behavior. In support of this, Cantallops and Salvi (2014) examined that an organization should also remember that the message should take less time and cover a large number of people. It can also directly influence the consumer behavior. Moreover, it is also illustrated that finding the
7 RESEARCH PROPOSAL emails by first name appealing characteristics which can emotionally connect the consumer to the brand. As a result, the company can be able to influence the consumer buying behavior. On the other hand, Severi, et al., (2014) explained that an organization should also concentrate on building the consumer loyalty about the brand that can support to enhance the sale of the brand in less time and cost. The organization should also make contact with the consumer by using email and campaign. It can be effective to influence the consumers buying behavior in less time. An organization should use the digital marketing tools and techniques for making a robust relationship with consumers systematically. Research methodology Introduction The research methodology can be imperative to address the tools and techniques for accomplishing the research aim and objectives. The research methodology considers different kinds of tools and techniques to meet the specified task. These are research philosophy, research approach, research design, data collection method, and sampling method. The research will apply such methods to accomplish the research objectives and solve the research problems (Ngai, et al., 2015). Research Philosophy For this research, research will use interpretivism philosophy because the research is not objective in nature. Their researcher will consider the idealism due to getting the reliable and valid outcome at the specified time and cost. This philosophy is supportive to gather the theoretical information towards the research and accomplish the aim and objectives of research (Hollebeek, et al., 2014). Research Approach In this research, inductive research approach will be used by the researcher to meet the research objectives in determining time and cost. In addition, it can also be said that the
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
8 RESEARCH PROPOSAL inductive research approach is effective as compared to the deductive research approach. Through the inductive approach, a researcher will be capable to collect the views and perception of candidates about the research matter. Research Strategy The research strategy is crucial for meeting the aim of research in specified time and adequate resources. In this research, literature review and survey through questioner will be used by researcher top complete the research aim. A researcher will use this research strategy because it enables the researcher to pool the data from participants regarding research dilemma. Moreover, the literature review method will enable the researcher to collect the theoretical information towards the impact of social media on the consumer buying behavior. It will also help the researcher to enhance the validity and reliability of research outcome (Mackey and Gass, 2015). Research design For this research, a researcher will imply the mixed data collection method such as a qualitative and quantitative method. The quantitative research design will aid the researcher to pool the numeric information by including statistical information. Besides this, the qualitative research will practice by the researcher to collect the non-numeric data about the impact of social media on consumer buying behavior. Data Collection Method The data collection method plays a vital role in collecting the data about the impact of social media on consumer buying behavior. In this research, the researcher will practice both primary and secondary data collection method. The primary data collection method assists the researcher to pool the fresh data through many sources like observations, survey through a questionnaire, and interview. It will support the researcher to obtain the accurate result in the context of research matter. Besides this, the secondary data collection method will also
9 RESEARCH PROPOSAL use by the researcher to collect the conceptual understanding about the research dilemma. Moreover, the secondary data collection method includes many sources that will also use by the researcher like government publications, online and offline sources, journal, and books (Hollebeek, et al., 2014). Sampling Procedure The researcher will use probability sampling method because it can help the researcher to collect the data without any biases. The probability sampling method aid the researcher to collect the opinion, views, and perception of participants towards the survey through a questionnaire. Through this method, it provides an equal chance to the participants for reacting to research dilemma. The research will not use the non-probability sampling method because this research is subjective in nature. For this research, a researcher will choose 40 managers of Adam Internet, Cellphones, and Austar Telecommunication Company, UK to complete the specified task systematically. It is also analyzed that the probability sampling method will help the researcher to pool the valid data and get feasible outcome (Ngai, et al., 2015) Research Timeline Research Plan Research ActivitiesPredetermined time period 1234567891 0 Selection of research matter Development of research aims Data collection method Questionnaire development Sample size of research
10 RESEARCH PROPOSAL Data evaluation Report writing Submission of final report From the analysis of above table, it is analyzed that the data collection methods take 3 weeks that is more than the other research activities.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
11 RESEARCH PROPOSAL References Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2015) ‘Marketing: an introduction,’ USA: Pearson Education. Balakrishnan, B. K., Dahnil, M. I., & Yi, W. J. (2014) ‘The impact of social media marketing medium toward purchase intention and brand loyalty among generation,’Procedia-Social and Behavioral Sciences,148, pp. 177-185. Cantallops, A. S., & Salvi, F. (2014) ‘New consumer behavior: A review of research on eWOM and hotels,’International Journal of Hospitality Management,36, pp. 41-51. Dessart, L., Veloutsou, C., & Morgan-Thomas, A. (2015) ‘Consumer engagement in online brand communities: a social media perspective,’Journal of Product & Brand Management,24(1), pp. 28-42. Erkan, I., & Evans, C. (2016) ‘The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption,’Computers in Human Behavior,61, pp. 47-55. Goodrich, K., & De Mooij, M. (2014) ‘How ‘social’are social media? A cross-cultural comparison of online and offline purchase decision influences,’Journal of Marketing Communications,20(1-2), pp. 103-116. Hajli, M. N. (2014) ‘A study of the impact of social media on consumers,’International Journal of Market Research,56(3), pp. 387-404. Hajli, N. (2015) ‘Social commerce constructs and consumer's intention to buy,’International Journal of Information Management,35(2), pp.183-191. Hajli, N., & Sims, J. (2015) ‘Social commerce: The transfer of power from sellers to buyers,’Technological Forecasting and Social Change,94, pp. 350-358.
12 RESEARCH PROPOSAL Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014) ‘Consumer brand engagement in social media: Conceptualization, scale development, and validation,’Journal of interactive marketing,28(2), pp. 149-165. Ioanăs, E., & Stoica, I. (2014) ‘Social media and its impact on consumers behavior,’International Journal of Economic Practices and Theories,4(2), pp. 295-303. Mackey, A., & Gass, S. M. (2015). Second language research: Methodology and design. UK: Routledge. Ngai, E. W., Moon, K. L. K., Lam, S. S., Chin, E. S., & Tao, S. S. (2015) ‘Social media models, technologies, and applications: an academic review and case study,’Industrial Management & Data Systems,115(5), pp. 769-802. Schivinski, B., & Dabrowski, D. (2016) ‘The effect of social media communication on consumer perceptions of brands,’Journal of Marketing Communications,22(2), pp. 189-214. Severi, E., Ling, K. C., & Nasermoadeli, A. (2014) ‘The impacts of electronic word of mouth on brand equity in the context of social media,’International Journal of Business and Management,9(8), P. 84. Solomon, M. R. (2014)Consumer Behavior: Buying, having and being(Vol. 10). Upper Saddle River, NJ: Prentice Hall.