Roadblocks in Social Work Worksheet

Topic 4: Roadblocks in Social Work Worksheet
Balanced View of the Client
Explain why it is important to seek a balanced
view of the client/consumer.
The balanced view of the clientele or the
customers of the organization is needed in
order to help in the improvement of the
products as well as the services of the
organization (Payne, 2015). This also helps in
the improvement of the customer engagement
within the organization.
Explain what is meant by good responses in
communication. Provide some examples.
The response in case of communication refers
to the stage in the communication wherein the
listener of the communicated message puts
forth a proper reaction to the non-verbal or
verbal communication that was extended
towards them (Padgett, 2016). The good
responses to the communication is
characterized by the appropriateness of the
reaction to the message that was conveyed
earlier.
The proper response to a question asked by a
stranger on the direction to a certain place
might be declared to be a proper response to
the communication held in this case.
Describe what reflective listening looks like.
What are the results?
Reflective listening refers to the
communication strategy that majorly involves
two steps of communication. The first step in
the communication strategy is the
understanding of the idea that is conveyed to
the listener. The second step in the
communication strategy refers to the return of
the same idea to the speaker for confirmation
(Hohman, 2015).
The reflective listening results in gaining
insights on the idea that is being conveyed
between the two parties who are involved.
© 2016. Grand Canyon University. All Rights Reserved.