Improving Software Quality: Factors and Methodology

SOFTWARE
MANAGEMENT AND
TESTING

INTRODUCTION
 Quality of a software was referred to as one of the primary
features of competition within the field of software in the late
80s.
 Quality related to a software is identified using the basic
common approach of total quality management (TQM).
 Total Quality Management checks the software along with the
score of satisfaction related to the customer while using the
respective software.

DETERMINATION AND EVALUATION
OF CUSTOMER REQUIREMENTS
 Quality of a software abides all the requirements needed to
fulfil with the development of the software.
 Gathering of customer requirement is done with the help of
surveys, focus groups, interviews and trade shows [2].
 Requirement of the customer is determined from this collected
data from the primary source and then after the software is
built.