Solving problems and making decisions

ASSIGNMENT TYPE Q & A

MARK SHEET – Solving problems and making decisions
INSTRUCTIONS FOR ASSESSMENT AND USE OF MARK SHEET
Assessment must be conducted with reference to the assessment criteria (AC). In order to pass the unit, every AC must be met.
Assessors will normally award marks for every AC and then total them into a percentage. However, for greater simplicity, there is the option to
not use marks at all and merely indicate with a ‘Pass’ or ‘Referral’ in the box (below right). In order to pass the unit every AC must receive a
‘Pass’.
Where marks are awarded according to the degree to which the learner’s evidence in the submission meets each AC, every AC must
be met, i.e. receive at least half marks (e.g. min 10/20). Any AC awarded less than the minimum produces an automatic referral for
the submission (regardless of the overall mark achieved).
Sufficiency descriptors are provided as guidance. If 20 marks are available for an AC and the evidence in the submission approximates to the
‘pass’ descriptor, that indicates it should attract 10 marks out of 20, if a ‘good pass’ then ca. 15 out of 20. The descriptors are not
comprehensive, and cannot be, as there are many ways in which a submission can exceed or fall short of the requirements.
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Learning Outcome /
Section 1: Know how
to describe a problem,
its nature, scope and
impact
Assessment Criteria (AC) Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
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AC 1.1
Describe a problem, its
nature scope and impact
Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]
 The problem or improvement
opportunity is ill-defined and so is
vague or unclear
 There is limited or no
consideration of the problem’s
scope or impact
 The problem or improvement
opportunity is described,
including both scope (how
widespread, how often, etc.) and
impact (who, how and/or what it
affects) although the description
may be limited
 The problem or improvement
opportunity is well defined and
described in detail and both
scope and impact are thoroughly
described and, if appropriate,
quantified
/ 12
(min. of 6) Pass or Referral
Section comments (optional): V
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Learning Outcome /
Section 2: Know how
to gather and interpret
information to solve a
problem
Assessment Criteria (AC) Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
A
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AC 2.1
Gather and interpret
information to identify
possible solutions to a
problem
Referral [ca. 6/24] Pass [12/24] Good Pass
[ca. 18/24]
 Little or no evidence of oral or written
information having been gathered
 Reference is made to gathering
information but that information is not
given in the submission
 Information has been gathered and is
provided but is not relevant to
identifying possible solutions; or
merely further describes the problem
instead of helping to identify possible
solutions; or there is no interpretation
to identify possible solutions
 Evidence is provided in the
submission that oral and/or
written information has been
gathered to identify possible
solutions, and, although the
interpretation may be limited, the
information is effectively
interpreted to identify at least two
possible solutions (not including
‘doing nothing”)
 Evidence is
provided that
substantial
oral and/or
written
information
has been
collected from
a variety of
sources in
order to
effectively
identify
possible
solutions
 The gathered
information is
presented in
detail and
thoroughly
interpreted to
clearly identify
several
possible
solutions
/ 24
(min. of 12) Pass or Referral
AC 2.2
Prepare a summary of
the options providing
facts and evidence
Referral [ca. 4/16] Pass [8/16] Good Pass
[ca. 12/16]
Assessor feedback on
AC
 No options are given
 Options are merely listed as opposed
to summarised
 Option summaries are minimal and/or
too subjective and not based on facts
and/or evidence
 At least two options (not
including the option of ‘doing
nothing’) are summarised, and
not merely listed, with the options
based on facts and evidence
 A range of
varied options
are thoroughly
summarised
or described
 The options
are clearly
based on
facts and
evidence
explicitly
arising out of
the
interpretation
of the problem
/ 16
(min. of 8) Pass or Referral
Section comments
(optional):
Verification comments
(optional):
1

Learning Outcome /
Section 3: Know how
to evaluate options to
make a decision
Assessment Criteria (AC)Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
A
s
s
e
s
s
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f
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b
a
c
k
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A
C
Referral [ca. 6/24] Pass [12/24] Good Pass
[ca. 18/24]
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AC 3.1
Apply a simple
decision making
technique to evaluate
options to arrive at the
best solution
 The best solution is isolated but is not
one of the options or a combination of
them
 A solution is given but is merely
stated with no evidence of evaluation
by using a decision-making technique;
and/or no consideration of resource
implications in either the option
summaries or the decision-making
technique
 A simple decision-making
technique has been used to
evaluate options individually or
together; and
 the decision-making criteria are
identified although they may be
limited; and
 the simple decision-making
technique is correctly used to
isolate the best solution with
some reference to facts to
support the decision; and
 although it may be limited,
resource implications are briefly
considered in either the option
summaries or the decision-
making technique
 A decision-
making
technique has
been used to
thoroughly
evaluate
options,
individually or
together, with
the decision-
making
criteria
described
 Options are
weighted and
ranked to
arrive at the
best solution
with facts to
fully support
the decision-
making, the
weightings
and rankings
 Resource
implications
are detailed in
both the
option
summaries
and the
decision-
making
technique
/ 24
(min. of 12) Pass or Referral
Section comments
(optional):
Verification comments
(optional):
Learning Outcome /
Section 4: Know how
to plan, monitor and
review the
implementation and
communication of
decisions
Assessment Criteria (AC)Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]
A
s
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s
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C
AC 4.1
Plan the
implementation and
communication of the
decision
Referral [ca. 4/16] Pass [8/16] Good Pass
[ca. 12/16]
 Little or no planning is provided
 The implementation and
communication of the decision are
merely described as opposed to
actually planned
 A plan is given but contains no
timescales and/or no resources
required to implement
 Implementation is planned or
communication is planned but not
both
 An action plan is provided that
plans both the implementation
and communication of the
decision, although one or other
may be limited; and
 the plan includes time scales and
responsibilities and some
consideration of the resources
required (including people and
finance) although this may be
limited
 A detailed and
SMART
action plan(s)
is provided
that fully
plans both the
implementatio
n and
communicatio
n of the
decision,
thoroughly
describes
responsibilitie
s and details
resource
requirements
(including
people and
finance)
/ 16
(min. of 8) Pass or Referral
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AC 4.2
Describe which
monitoring and review
techniques could be
used to evaluate
outcomes
Referral [ca. 2/8] Pass [4/8] Good Pass
[ca. 6/8]
Assessor feedback on
AC
 Less than two monitoring and review
techniques are provided
 At least two monitoring and review
techniques are given but are merely
identified, as opposed to described,
and/or are inappropriate or minimal
 A description, as opposed to a
mere identification, is given of at
least two monitoring and review
techniques that could be used to
evaluate outcome, although the
description may be limited
 Several
appropriate
monitoring
and review
techniques
are thoroughly
described
 Clear
measures of
the
effectiveness
of the
outcome are
provided,
such as
milestones
/ 8
(min. of 4) Pass or Referral
Section comments
(optional):
Verification comments
(optional):
/ 100
TOTAL MARKS
Assessor’s Decision Quality Assurance Use
Outcome (delete as
applicable): PASS /
REFERRAL
Signature of Assessor:
Date:
Outcome (delete as applicable): PASS /
REFERRAL
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Solving problems and making decisions
STRUCTURED ANSWER QUESTIONS
Learner name:
Learner registration number:
Note: In order to achieve each Learning Outcome, learners must satisfy all of the related
assessment criteria by obtaining a minimum score of 50% for each criterion.
The ‘lines/box’ below a question is for guidance purposes only. Marks are not deducted for
writing more. It is perfectly acceptable for all answers to be continued on additional forms
provided they are attached to the assignment when making a submission. The availability of the
form electronically allows learners to expand the ‘lines/box’ as required.
KNOW HOW TO DESCRIBE A PROBLEM, ITS NATURE, SCOPE AND IMPACT
1.1 Describe a problem, its nature scope and impact (12 marks)
Ans: The problems which is reflected in the business is related to employees conflict at work place.
Conflict arises in respect of not meeting the criteria or thoughts on same point and also the issue
arises in respect of carrying different working style. The nature of conflict arises in respect of
misunderstanding between the employee and also the leaders are not playing the fair role in
resolving the matters. The scope resulting in affecting the reputation and goodwill of the company
by engaging in any business activity or by planning to expand the business. The impact resulting in
causing less motivation among the remaining employees and also their is reduction in productivity.
The impact is faced by company in respect of engaging employees to resolve the issues and also
their is unethical behavior with the remaining employees at work place.
KNOW HOW TO GATHER AND INTERPRET INFORMATION TO SOLVE A PROBLEM
2.1 Gather and interpret information to identify possible solutions to a problem (Present the
information gathered and your analysis. It is recommended that you attach this as a separate
document) (24 marks)
Ans: In respect of resolving the problems which arises between the employees at work place is
resulting to undertaking the effective communication between the disputed employees. As
communication can be done through reviewing or listening both the employees and also taking
judgement regarding the issue through which the conflict raises. The problems which is gathered is
relating to having different criteria of accomplishing the task and also some issue arises in respect
of having different salary but working under the same positions. The information regarding the
conflict occurs can be interpreted through overviewing the less productivity in business. By this
factors they are affecting the overall working criteria of the organisation. The possible situation can
be undertaken in relation to appointing the strong leaders to handle the task in right way. As
through this aspects, they can resolve the issue internally and also not reach to different
employees for resolving the matters.
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2.2 Prepare a summary of the options providing facts and evidence (Present the summary. It
is recommended that you attach this as a separate document) (16 marks)
Ans:In respect of undertaking the matters related to facts and evidence, the evidence are
undertaken in respect of the following options such as firstly it is related to not accomplished the
target within the stipulated time period. Thus evidence are to be gathered in respect of
communicating with employees and determining the reason behind the issue raised.
The option is also undertaken in respect of resolving problems and taking right decision so that no
conflict arises in near future. As every employees are treated in the eyes of the business if they are
working at the same post. Thus, the dispute can be resolved through giving them right to take their
own decision and also work as team to accomplish the task in better way.
KNOW HOW TO EVALUATE OPTIONS TO MAKE A DECISION
3.1 Apply a simple decision making technique to evaluate options to arrive at the best
solution (Your use of a decision making model must be set out. It is recommended that you
attach this as a separate document) (24 marks)
Ans: In context of applying the decision making techniques in which the group presentation is one
of the major aspects through which they can resolve the conflict matter easily. As every employees
need motivation and right to take their own decision at work place. Thus, in such matter, by
conducting group discussion resulting in giving right to employees to share their views and
thoughts with them. Through this aspects, it results in getting the better results and also they can
raises the integrity of the company through providing the better options to employees to resolve
their issues in better way. The techniques is to be analysed in respect of building the strong
relationship between the leaders and employees In respect of attaining the task in right manner.
KNOW HOW TO PLAN, MONITOR AND REVIEW THE IMPLEMENTATION AND
COMMUNICATION OD DECISIONS
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4.1 Plan the implementation and communication of the decision (Illustrate your answer by
presenting a plan setting out objectives, actions required, timescales and responsibilities for the
implementation of this change. It is recommended that you attach this as a separate document)
(16 marks)
Ans: In respect of implementing the decision, firstly the decision is to be analysed so that it not
affects any employees rights and also it reflect to take accurate decision. In context of planning the
decision, the objectives is to be set in respect of securing every employees right and also their
matters are to be resolved easily. As the integrity of the company depends upon the productive
results which is enhanced by employees. The actions are to be undertaken in respect of identifying
its advantages and disadvantages before imposing such decision and once the decision are
imposed it is cross-checked so that it is accurately working. The communication is to be done in
respect of applying the open door facility where each employees can communicate easily.
4.2 Describe which monitoring and review techniques could be used to evaluate outcomes
(8 marks)
Ans:In respect of facing conflict between the employees, the monitoring and reviews techniques is
to be undertaken in respect of choosing the performances monitoring procedure. In this aspects,
day to day activities are to be assigned to employees and than their working criteria is to be set. So
that they can monitor the movement of the employees and also their attitude towards working as
team. The reviews is to be given through giving rating or any other monetary benefits which can be
undertaken through their performance at work place.
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