Implementing a Balanced Scorecard for HTH Pty. Ltd.

SOUTHERN CROSS UNIVERSITY
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Assignment No.: ACC73001
Assignment
Title:
Implementing a Balanced Scorecard
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Here to Help Pty Ltd
Balanced Scorecard
Implementation

Date of Report
Prepared by:
Prepared for: Chief Executive Officer
1.Report Overview
This report highlights the measures for adoption of Balanced
Scorecard in HTH Pty. Ltd. The various segments cover the
measures adopted, steps, the pros and cons, the stakeholder
benefits and other areas of implementing a Balanced Scorecard.
HTH Pty Ltd
Balanced Scorecard implementation
Page 2

2. Identification of performance measures
and evaluation
Strategic Objectives Performance Measures
Financial
 Maximise shareholder wealth
 Increase operating profit
 Reduction in operating costs
 Increasing the price charged from
candidates who join HTH Pty. Ltd.
for work experience
 Increase the number of candidates
employed
 Reduce the cost of utilities
 Hire more interns than regular staff
Customer
 Improve customer service
 Increase customer base
 Provide a quality service with
matching the customer with
the right people.
 Improve knowledge of the
customers and their
employment needs
 Improving customer interactions
 Maintaining strong ethical
standards and professionalism:
 Promoting the Business by offering
additional free services:
 Establish a post-service rating and
review procedure
Internal business processes
 Improve speed matching host
employers with candidates
 Create new innovative
services for customers
 Enhance and maintain a
healthy work environment
 Improving Resource Productivity
 Implementing professional
behaviour with prescribed rules
and standards
 Making the business easier to
manage
 Reduce the risks involved
Learning and growth
 Develop employees skills in
managing the needs of the
customer
 Improve employee
satisfaction
 Innovation and new
product/service development
 Provide on-the-job training
 Being flexible
 Introduce middle management and
stop micromanagement
 Recognize and reward the
employees
Table 1: Identification of performance measures
HTH Pty Ltd
Balanced Scorecard implementation
Page 3