The southern cross university

SOUTHERN CROSS UNIVERSITY
ASSIGNMENT COVER SHEET
For use with online submission of assignments
Please complete all of the following details and then make this sheet
the first page of each file of your assignment – do not send it
as a separate document.
Your assignments must be submitted as either Word documents, text
documents with .rtf extension or as .pdf documents. If you wish to
submit in any other file format please discuss this with your lecturer well
before the assignment submission date.
Student Name:
Student ID No.:
Unit Name:
Unit Code:
Tutor’s name:
Assignment No.:
Assignment
Title:
Due date:
Date submitted:
Declaration:I have read and understand the Rules Relating to Awards
(Rule 3 Section 18 – Academic Misconduct Including
Plagiarism) as contained in the SCU Policy Library. I
understand the penalties that apply for plagiarism and
agree to be bound by these rules. The work I am
submitting electronically is entirely my own work.
Signed:
(please
type your
name)
Date:

Here to Help Pty Ltd
Balanced Scorecard
Implementation
Date of Report
Prepared by:
Prepared for: Chief Executive Officer
HTH Pty Ltd
Balanced Scorecard implementation
Page 2

1.Report Overview
The following report is all about here to help Pty ltd which is a business that
provides labor services in southeast Queensland. Staff merely assist more of the
business in most of function like accounts and administration on both the basis that is
temporary and permanent one (Shen, Chen and Wang 2016). HTH is considered to be
much more than the labor hire business. It does not only provide business with human
resource needs but also with staff deployment of host employer business who can also
get benefits from the service. Throughout the last 10 years, HTH has been running
business in more successful way (Akkermans and Van Oorschot 2018). They aim to
certain number of competitors as a result of solid and long client base.
In the coming pages of the report, a balanced scorecard has been provided
which comprises of three measures for each of the four perspectives. The next section
deals with the fact that how measure will improve the overall performance of HTH
Pty Ltd. An overview has been provided with respect to the steps of implementing
balanced scorecard.
HTH Pty Ltd
Balanced Scorecard implementation
Page 3

2. Identification of performance measures
and evaluation
Strategic Objectives Performance Measures
Financial
 Maximise shareholder
wealth
 Increase operating profit
 Reduction in operating
costs
 HTH need to focus on overall
margin and growth sales. In
addition, HTH should focus on
investment which is needed for
generating growth.
 HTH need to streamline
management costs. They need to
create a system where employees
can easily access data and
information (Hansen and
Schaltegger 2016). This is mainly
so that all provided information is
synchronized for building back-
office administration.
 HTH require to have a cost-
cutting goal (Alharbi
et al. 2016).
Managers and executives at HTH
need to meeting respect the
money expected to be saved
without minimizing revenues.
Customer
 Improve customer
service
 Increase customer base
 Provide a quality service
with matching the
customer with the right
people.
 Improve knowledge of
 HTH need to train their employees so that
they can have understanding with respect
to service methods and techniques (Dinçer,
Hacıoğlu and Yüksel 2017).
 HTH need to have excellent customer
HTH Pty Ltd
Balanced Scorecard implementation
Page 4