Developing Interpersonal Communication Skills

This assignment involves developing interpersonal communication skills by delivering a presentation and engaging in reflective writing. The presentation focuses on organizational management, different leadership styles, and strategies for managing people and increasing motivation through benefits such as bonuses, incentives, or extra pay. Students are encouraged to reflect on their experience and identify areas for improvement, considering how the skill relates to students and professionals in the subject area.

Spring 2019
Academic Skills
Portfolio
(module code: ACSK4001)
Name:
This is your Academic Skills Portfolio, which should be submitted by Thursday 25th April, 2pm via your student
portal.
Please save a copy on your computer and back it up regularly (e.g. by saving it on your computer / in the cloud
(e.g. Google Drive) / emailing it to yourself).
Please refer to suggested word counts for each task included within this portfolio.
Table of Contents
Task Page Week LO
1

Task 1: Evaluating sources & critically engaging with texts 3 3 1&2
Task 2: Discussing data 4 6 1&2
Task 3: Academic Writing 7 1-10 1
Task 4: Presentation 8 9 1
Task 5: Reflective writing 10 9-10 3&4
Word count: 1,800 (+/- 10%)
 Task 1: 300 words
 Task 2: 300 words
 Task 3:700 words
 Task 4: 200 words
 Task 5: 300 words
2

TASK 1
Evaluating sources & critically engaging with texts (to be completed in week 3)
(Word count: 300 words)
Evaluate 3 texts by completing the following table. Text A is the same for every student
and is shown next to the citation/reference box. For Texts B and C you can choose texts
that you are planning to use as references in your academic writing task. You can use
texts from your reading list or texts you have found yourselves or texts recommended by
your lecturer. Make notes for Texts A, B, C below.
Text A ↓
All students should use the text shown in the
box (also available on GSM Learn).
Text B ↓
This is a text of your choice.
Text C ↓
This is a text of your choice.
Citation/reference
Hislop, D., Bosua, R. and
Helms, R.
2018. Knowledge
management in
organizations: A critical
introduction. Oxford
University Press.
Hammer, M. 2015. What is
business process
management?.
In Handbook on business
process management
1 (pp. 3-16). Springer,
Berlin, Heidelberg.
Young, C. and Ghoshal, S.
2016. Organization theory
and the multinational
corporation. Springer.
Resource type
(e.g. book, journal et.c.)
Book Journal Book
Authority
(Who is the author? Is
he/she qualified to
speak on this topic?)
Hislop, D., Bosua, R. and
Helms, R.,
Hammer, M. Young, C. and Ghoshal,
S.,
Currency
(Is the text up-to-
date?)
POUND POUND POUND
Content
(Is the content relevant
to your topic?)
This content is relevant
for the topic
This content is relevant for
the topic
This content is relevant for
the topic
This content is
relevant for the
topicAccuracy
(Are any facts & ideas
supported with
evidence?)
Yes Yes yes
Audience
(Who is this text
written for?)
Students, readers,
Writers, learners these all
are use the book for
understanding the topic
Students, readers,
Writers, learners these all
are use the book for
understanding the topic
Students, readers,
Writers, learners these
all are use the book for
understanding the topic
Further notes/
comments
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TASK 2
Discussing data (to be completed in week 6)
(Word count: 300 words)
Part I: Presenting data
Paste the graph you used in the tutorial here and give it a title. Graphs will be uploaded on the Academic
Skills page on GSM Learn. Remember to write a full Harvard or OSCOLA reference for it and add a title.
Title: Organizational management
Graph:
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Reference: Choge, J.R. 2015. Gender Factor in Decision Making: Challenges Facing Women Leadership
Development in Primary Schools’ Managemnt in Kenya.
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Part II: Analysing data – Compulsory in-class task (ACSK tutorial, week 6)
Write a handwritten paragraph in your week 6 tutorial class addressing the areas in the box below.
Remember to refer to the graph/chart using correct OSCOLA or Harvard style in-text citation.
1. A description of your data (What is it? Where does it come from? What area is
it focussing on?).
Description of Data
Impact of Organizational management- organizational management is the tool
to mange the people in the work place by managing, controlling, organizing.
The main aim of organizational management is improved the employees'
relations within organization and encouraged the employee by providing the
motivation that helps to reduce the employee turnover as well increase the
chance of achieve the goal of the company and increased the productivity.
2. A summary on what the data shows in general.
Organizational management provide the system to encourage the employee by promoting employees based on
strong work performance and tenure. Data shows the and describe the brief information about the organizational
management. Also, Data shows and describe the important of the organizational management in the business.
3. One or two areas of the data looked at in detail and an explanation of why you
think they are significant.
Importance of organizational management
◦ Organizational management is the important to encourage the people and employees.
◦ Organizational management is the important for provide training programme to the
employees.
◦ Organizational management provide the authority to leaders for managing the people in the
organization.
Motivate employees
◦ Organizational management measure the performance of the employee by providing the
training and rewards. They design the best system to organize the meetings between leaders,
manager and employees, offering the best opportunity like promotions, job rotations,
incentives, bonus to employees which increase the motivation in the employees. Also, provide
the best platform to employees so that they perform well and show their ability of work
which helps to increasing the performance of the company.
4. The important trends and differences/comparisons in the areas you have
chosen.
Important trends
 Enhance the company growth and improving the company culture as well employee
satisfaction.
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 Organizational management helps to increase the performance of the employee by the
use of new technology.
 Organizational management improving the technology such as Automating processes
help to business to save money and increase efficiency of work.
 Measure the performance of the employee through organizational management.
5 Possible explanations for what the data is showing (remember to reference wider research to back
your ideas up).
The data is shows the impact of organizational management in the business. This is the art of managing
the employee in the organization through the common Platform to achieve the goal of the business by
make them work together.
6 A recommendation for further action that could arise from this data.
Organizational management manage the people. By Provide the best facility such as A
communication channel for employees. Provide feedback and reviews to employees so
they easily understand t and share information securely and instantly.
Adopting the new technology which provides a faster way to send out business
information in specify time through e -mail or hard copy
1. (COMPULSORY TASK, to be completed in-class): Paste a picture of the handwritten paragraph you wrote
in-class, with your tutor’s signature, here. Please do NOT type the paragraph here.
Note: If you could not attend your week 6 tutorial class, please e-mail the module leader.
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2. (To be completed independently): Re-write the paragraph you wrote in-class, making improvements.
Type your improved paragraph below.
Organizational management is help to leaders that provide the authority which directly impact on the
culture Direction and public image of the organization. Organizational a management is the process of
managing and directing the people in the work place. The peoples have work together as a team for
the purpose of achieving the goal of the organization, According to the non profit good practice guide.
Organizational management is the leading authority of the group of members that they are
responsible to complete the task of the company. Organizational management is provided the best
structure to implement the plan and increase the future growth of the company. Leader can use the
Various leadership practice that create the positive impact on the organization.
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TASK 3
Academic Writing (to be completed in weeks 1-10)
(Word count: 700 words)
Check the assessment section of the Academic Skills page on GSM Learn for your programme-specific
topic. You must choose a different sub-topic from the one you may have chosen in a previous attempt.
Write your answers in the boxes below (please do NOT insert PDFs or screenshots).
Remember: The presentation of your writing should reflect the type of text you have been asked to write (e.g.
reports need to have appropriate headings).
All students are reminded that Plagiarism, Collusion and Ghost writing are forms of cheating which will be investigated in
accordance with GSM’s Academic Misconduct Regulations.
Law students with a proven academic offence (as outlined above) are reported to the Solicitors Regulation Authority and
The Bar Council, which can prevent a student from being admitted into the legal profession.
Topic
Type your topic in the box below.
IMPACTS OF BREXIT ON DEMAND AND SUPPLY OF LABOR
The decision of UK government for leaving EU will be impacting and affecting majority of the industries
including labour market and its trends as well. As the stability of employee and employer with prevailing
policy regulators will be expected within economy of UK. The Brexit will be having many result or impact
on both demand and supply of labour market of UK and outside it as well. Most of the employers are
identifying that all non-resident labour who are working into UK are leaving their job which is making to
reduce supply of labour.
Brexit impact on UK economy the most as it result in economic and social changes in European union. It
affects mostly on Small and medium size business in UK and decrease their profit margin and
productivity more and more. Many peoples will lose their jobs and face difficulties as to manage living
standards in lives. It influences affectivity of business and minimize progress and growth of the country.
After Brexit large organization financial budgets get lower and they will not be able to handle all off
sudden changes at that moment. Brexit is happened when UK voted to leave EU. Residents decided that
benefits of business and of belonging to unified monetary structure no longer outfight costs of free
movement of immigration. No one can deal without any EU company in UK after Brexit which affect
economic growth the most. It could be added that there is around 7% of workforce of UK is precisely
consist of EU nationals which is about 2.15 million. All these jobs could not be taken as they are not
having knowledge, skills and training as there will be lower income group and attracting poor working
conditions as well.
Many of these workers will be working after Brexit UK as well but certainly they will be lower skilled or
semi-skilled workers only. As per the survey conducted of Creative England which is one of the most
growing companies of UK included that there is very much difficult to find creative and talented
employees. It was also added that there will be more difficulties in finding out creative talent from other
parts of work who could be living in UK. Thus causing decrease in supply of such workers and labours at
various different industries of UK.
This impact could also be identified on demand of these labours in UK. As there is loss of freedom of
movement due to imminent changes into migration laws of country. There is skill shortage in industries
of UK like that of education, finance and banking, hospitality and agriculture as well. The UK has had a
rich heritage that depended on the diversity availed by the EU according to Trepins. With this no longer
in the picture, employers may seek to relocate their headquarters and operational bases outside the
country where they can access the same creative diversity they have had for decades. It means that the
Business 6 demand for labour will decline in the UK as these businesses shift base and seek employees
from other areas hence causing a decline in the demand for labour in their former capitals. Although
labour market response to the anticipation of Brexit has not been evidenced yet, the unemployment
rate remains at 4.9%-the prediction of employer nervousness which could result in a decline in hiring
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activity cannot be ruled out given the uncertainty around Brexit. It can directly or indirectly affect the
demand for labour in a negative or positive way.
Academic Writing
Please type your report or essay in the box below (700 words, +/-10%).
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TASK 4
Presentation (to be completed in weeks 7 - 9)
(Word count: 200 words)
You will deliver an 8-minute presentation (including visual aids) to other students in your tutorial class in
week 9.
You should base your presentation on one academic skill you consider important for university students
on your programme of study. You can use sources from the academic skills reading skills on GSM Learn
to prepare your presentation.
You can use the following structure for guidance with suggested timings:
 Title page (your name and a title for your presentation)
 Overview of what your 8-minute presentation will cover (30 secs)
 Introduction: Identify one academic skill and briefly describe it (1minute).
 Explain how it can be developed (1-2 minutes).
 Explain why this skill is important (3-4 minutes).
 Finish your presentation with a summary (1min)
 Ask your audience for questions / observations (1-2 mins, on top of your 8-min presentation).
 Reference list
Part I: Presentation planning (slides or notes / weeks 7-9)
Provide evidence here to show that you have planned your presentation. This could take the form of a
detailed plan or your PowerPoint slides (no PDF files). If you copy your slides here, please make sure
that they are legible.
Communication is the process of sharing information based on topic, used by individual
person and group of people. Communication skills involve efficient and effective transfer of
information (Fujimori and et.al., 2014). It is the simple activity of transferring details from one
person, place or team to another. Every communication act includes one sender, the recipient
and message. While working in any organization or company person need to learn and have
basic knowledge of communication skills which help to grow their professional and personal
career more and more towards success.
Importance of communication skills-
Communication skills is one of the best skills or person ability that helps to convey or pass any
important information to another person effectively. In businesses good communication skills
bring a lot of career opportunities which is beneficial for individual. Everything people do in
workplace outcomes from communication therefore, good writing, reading, listening and
speaking is important if project are going to be accomplish and objectives achieved. Effective
communication skills is essential for improvement and development of person in company. It
is the best thing which supports managers or other staff members to perform common
functions of management, organizing, planning, controlling and motivating. Good
communication skills defined policies and provide clear concept of work. It plays important
role in people life as development. It does not contribute to facilitate procedure of sharing and
transferring knowledge and information, but also support individual person to grow and
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develop relationship or connection with others in workplace. Communication serves five main
purpose: to express feelings, to influence, to inform, to imagine, to meet social expectations
etc.
Being capable to communicate perfectly with other people is one of the most effective life
skills, those people with good interpersonal skills are good non verbal and verbal
communicators (Kourkouta and Papathanasiou, 2014). Communication skills are used for many
purpose in workplace such as to share information which extent important, people used
communication to ask some question during taking interview in company.
Types of communication-
Verbal communication- It seems like most evident of various types of communication which
helps person a lot while they are working in organizations. It applies spoken words either
remotely or face to face. Verbal; communication is important to interactions with others, but
there are another non verbal words that support give additional context to speak itself.
Non verbal communication- Non verbal communication is one of the another type of
communication which also helps to interact with another person or group of people. It
provides insight into speaker's word select. Deception, complacency, genuineness occur with
non verbal communication.
Visual communication- sign, drawing, ppt, maps, as well as graphic design or colour include in
visual communication that help person to express feeling and thought.
References
Please provide a list of the references you used in your essay or report below.
Deveugele, M., 2015. Communication training: Skills and beyond. Patient education and
counseling. 98(10). pp.1287-1291.
Fujimori, M. and et.al., 2014. Effect of communication skills training program for oncologists
based on patient preferences for communication when receiving bad news: a
randomized controlled trial. Journal of clinical oncology. 32(20). pp.2166-2172.
Kourkouta, L. and Papathanasiou, I.V., 2014. Communication in nursing practice. Materia
socio-medica. 26(1). p.65.
Petrovici, A. and Dobrescu, T., 2014. The role of emotional intelligence in building
interpersonal communication skills. Procedia-Social and Behavioral Sciences. 116.
pp.1405-1410.
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Part II: Post-presentation reflection (week 9)
Using the table below, write notes about your presentation. You should make notes of:
a. Your group’s comment about your presentation.
b. Your reflection on your presentation.
c. What you could improve in future presentations.
You should include any points of interest in your reflective writing task in section B.
Your groups’ comment about your presentation
Content
(How clear, complete and informative was the presentation?)
Audience Engagement
(How enjoyable / interesting did the audience find it?)
Organisation
(How well-structured was it? How well did the visuals support it?)
Professionalism
(How slick and professional was it?)
Your reflection on your presentation
Content
(How clear, complete and informative was the presentation?)
Audience Engagement
(How enjoyable / interesting did the audience find it?)
Organisation
(How well-structured was it? How well did the visuals support it?)
Professionalism
(How slick and professional was it?)
Action Points
(What could you do better in future presentations?)
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TASK 5
Reflective Writing (to be completed after week 9)
(Word count: 300 words)
Write a 300-word reflective summary applying the content of your presentation to your subject area.
Your summary should include 2 paragraphs
on:
1. What did you learn from delivering a
presentation? You can use Gibb’s
reflective model to answer this question
(150 words).
2. How does the skill your presentation
focused on relate to students and
professionals of your subject area?
What can they learn from it? How can
they develop it? How is it useful? You
can also refer to your other modules to
answer this question (150 words).
Gibb’s reflective cycle (1988)
Remember to write 2 paragraphs in full sentences.
Gibb's model
Gibbs model is the reflective cycle That encourage the people to think systematically and according to the
personal experience they had during the particular situations, event and activity. Gibbs model is the reflection
of personal experience. This model is helps to people for aware their own experience and helps for able the
changes their own behaviour. So this is help to peoples they can easily learn from it.
How does the skill your presentation focused on relate to students and professionals of your subject
area?
Students are learned about the organizational management they learn that how to mange the
employee in the work place. Also, student learn about different leadership style which adopt by
the leader and leader use this approaches to manage the peoples in the work place, Also student
learn the for managing the people and increase the motivation through provide the benefits to the
employees like bonus, incentive, extra pay etc.
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