Impact of staff motivation schemes to employee retention: A case study Marks & Spencer organisation

This research paper analyses the impact of staff motivation schemes on employee retention in Marks & Spencer organisation. It includes literature review, research methodology, findings, and recommendations.

Unit 11
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Table of Contents
Research Title - Impact of staff motivation schemes to employee retention: A case study Marks
& Spencer organisation....................................................................................................................3
Chapter 1: introduction....................................................................................................................3
. Chapter 2: literature review...........................................................................................................5
Chapter 3: Research Methodology..................................................................................................7
Chapter 4: Findings (data analysis &presentation)........................................................................10
Data Presentation.......................................................................................................................10
Chapter 5: Discussion (data interpretation)...................................................................................17
Chapter 6: Conclusion and Recommendations..............................................................................19
Conclusion.................................................................................................................................19
Recommendation.......................................................................................................................20
References......................................................................................................................................22
Appendix........................................................................................................................................24
2

Research Title - Impact of staff motivation schemes to employee retention: A
case study Marks & Spencer organisation.
Chapter 1: introduction
Staff motivation is described as an individual's capacity to increase their amount of motivation,
excitement, &devotion to their work. Employees who are motivated are the firm's most valuable
assets since they assist the company improve its quality &reliability. Having a motivated
workforce also helps to increase the company's job satisfaction & organizational commitment.
Employee retention refers to an organization's capacity to keep its company for a longer period
of time. Staff retention aids in lowering the turnover rate of employees. It is critical for the firm
to enhance the morale of its skilled employees since this will help them recruit &engage
numerous new employees (Anitha and Kumar, 2016). It is analysed that developing &keeping a
staff allows a company to obtain an edge over its competitors &expand its operations.
Throughout today's environment, an organisation places a great importance on keeping their
employees as they're the ones that assist them move their business forward. Talented employees
are handled in just such a style that they save money by decreasing the high cost of transforming
the existing person. Michael Marks &Thomas Spencer are the founders of this enterprise, which
was created in 1884. The world headquarters are in London, England, United Kingdom. This
company offers a variety of products &services, including clothing, footwear, &accessories,
among others. The techniques of talent management are discussed in this paper. This will aid in
the identification of employee retention and also motivating staff.
Aim
“To analyse the impact of staff motivation scheme for managing employee’s retention for
longer period of time. A study on Morrison's.”
Research objectives
 To understand the concept of staff motivation.
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 To determine different staff motivation practices that will lead to have influence over
employee retention practices.
 To analyse the significance of staff motivation schemes in order to increase Marks and
Spencer performance and productivity.
Research Questions
 What is the concept of staff motivation?
 What are different staff motivation practices that will lead to have influence over
employee retention practices?
 What is the significance of staff motivation schemes in order to increase Marks &Spencer
performance & productivity.
Research rational
The primary objective for picking this study subject is to get practical knowledge about
employee motivation &also to learn about ways for enhancing employee motivation so that they
may advance in the market. It is critical for businesses to establish a strong correlation between
staff retention. In light of the foregoing, this investigation will also assist me in achieving two
primary goals: personally &professionally. In terms of my own goal like to improve my abilities
&experience in the field of staff retention so which I can efficiently explain, recognise, &
analyze problems (Fang, Gao and Hu, 2021). It is determined that this research will also assist
me in favourable attitudes &behaviour that will aid in increasing my motivation to complete the
tasks at hand. On the other side, in context of the professional goal, this will assist in
understanding the many caregiver possibilities accessible so that competent caregivers may be
established in an efficient and appropriate manner. I'd also acquire specialist skills that might be
applied in the workplace to increase employee passion &enthusiasm. This inquiry will also aid
in gaining a thorough comprehension of the subject in a methodical manner.
4

. Chapter 2: literature review
To understand the concept of staff motivation
According to the Fang, (2021), revealed that staff motivation is defined as a set of
corporate activities aimed at inspiring &motivating staff. With the goal of growing &enhancing
company's operations, it is critical that company adopt effective employee incentive strategies.
Employee motivation encompasses passion, power, devotion, &the amount of innovation that
people contribute to the workplace. Company has been decided to require to techniques have
been suggested employee motivating strategies in order to improve & expand business
operations. Passion is the driving factor that allows employee feel aligned with the organization's
goals while also feeling empowered. There are primarily two sorts of motivations like intrinsic
motivation & extrinsic drive, as per this study. Internal motivation may be defined as motivation
that comes from inside a person. This sort of inspiration comes from inside, &it helps to
encourage &increase a person's talents (Jordan and Lloyd, 2017). It is determined that intrinsic
motivation is defined as a desire to do well at work, which includes results that are consistent
with one's belief system. Motivation can be defined as a specific parameter that is fuelled by
external stimuli. This consists of a human's incentives & acknowledgment for outstanding work
& achievement in the company. Staff motivation is defined as the effective &efficient use of
enthusiasm, enhanced energy production, effective goals, & creativity. Employee productivity is
used to approach a rather more intelligent plan, as well as to encounter better effective &
tolerable advancement in the organization's strategy. Furthermore, motivation is an important
aspect of a person's experience. A motivated employee must make sure that the company has a
nice atmosphere, that teammates are wanted &encouraged, &that everyone feels safe. In terms of
retaining employee motivation &attaining significant progress, all these are productive
&valuable to the organisation (Why Motivation is important in an organization, 2021). Staff
motivation is defined as an individual's own potential to enhance their degree of enthusiasm,
enthusiasm, &work effort. Committed workers are the company's most important asset because
they help the company increase its performance &consistency.
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To determine different staff motivation practices that will lead to have influence over employee
retention practices
According to the Juneja (2021), defined that Staff employee engagement is mainly concerned
with talent retention &generating major productivity gains. The effect of top executives has a
beneficial &bad impact on the motivation, as it aids in the effective &efficient administration of
data. Employees will advance in their careers if the company's manager employs positive
motivational techniques. But at the other hand, negative motivation reduces productivity,
generates chaos, & produces a variety of challenges between team members. It is vital for the
company to finish its inspiring elements &boost performance management. It is vital for the
company to have a complete understanding of the data &to be able to manage it more efficiently.
It has been discovered that hiring &retaining employees helps a firm to gain a competitive
advantage &grow its activities. In today's politics, businesses place a high value on retaining
their workers because they're the ones who help them drive their firm ahead. Qualified persons
are treated in just such a way that all those who preserve revenue by lowering the high cost of
changing a current employee are treated in the same way (Role of Motivation in Employee
Retention, 2021).
To analyse the significance of staff motivation schemes in order to increase Marks &Spencer
performance &productivity
According to the Molony (2021) revealed that motivating programmes are critical for improving
corporate quality & profitability. Company need to examine several employee incentive
programmes in order to inspire all workers to use their full potential & abilities to carry out
company activities. The importance of employee engagement in improving company work
performance is discussed and demonstrates in length like staff turnover is reduced in which one
of the most important benefits of employee incentive programmes is that it reduces turnover of
employees. Employee of the relevant firm will be more inspired to work within the organisation
as a result of effective &efficient motivating activities, & there will be less staff turnover (Lim
and Ahmad, 2021). Improve company connections in which employee motivator programs are
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important for improving employee connections. In the Marks & Spencer business, there are
effective &high teamwork techniques that would lead to increased corporate efficiency &results.
Enhanced work quality, in which It’s been determined that staff motivating techniques will
greatly increase employee work performance. This is beneficial for motivating people to expand
their talents &abilities in order to accomplish the essential set of company operations effectively
&efficiently.
Chapter 3: Research Methodology
The research methodology is an essential component of every research endeavour since it
describes how to collect data & analyse this using various approaches. The positivist research
philosophy has been investigated because it will assist the researcher in collecting information
&data in a measured manner & communicating data in statistical form. The research paradigm
philosophy is a great tool for proving the importance of a research on its own. A descriptive
research strategy was also considered, as it gives comprehensive but also technical information
about a certain issue (Mamycheva and et. al., 2016).
Research strategies
In order to accomplish research successfully, a number of strategies are applied &evaluated.
Many of the strategies include surveys, questionnaires, literature review, action research,
experiments, &other procedures. As per to obtain appropriate outcome the survey strategy was
chosen based on the following philosophy & also techniques. The researcher is considering the
questionnaire approach in order to conduct this study just so the research may obtain relevant,
valid, & information and data can be transmitted from the sample population.
Research approaches
This is the second half of the exercise, which includes both deductive &inductive thinking. Most
investigators are capable of effectively conducting research &aiding in information management
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when it is necessary to complete a major review &gain a better understanding of resources. The
researchers had to employ a deductive methodology in this inquiry since it allows researchers to
handle pressure while collecting all quantitative research methodologies in an effective
&productive manner. The researcher considers a deductive technical report in order to finish this
technical report so that the investigator may successfully identify the research results (Murmura
and et. al., 2018).
Data collection Methods
The researchers investigate & examine the two methods for acquiring data from secondary
sources in this section. Direct & also indirect data collecting methods are both effective in
obtaining useful information about the target audience. This present study is entirely focused on
employee retention; hence the following approaches were examined in order to obtain relevant
&enough evidence from staff members:
 Primary data collection – Basically, Primary data is new &fresh information collected
by researchers for the purpose of analysing the present study. Researchers may efficiently
obtain original knowledge analysis from personnel through collecting the primary data,
allowing them to gain specific details. In terms of primary research, there are a variety of
data gathering methods available like questionnaire, surveys, interviews, & telephone.
The researcher is considering using the questionnaire method to conduct this study.
 Secondary data collection – It is analysed that secondary data refers to information
received from a variety of sources, including online publications, periodicals, journals,
&some other relevant company websites. It is determined that researchers employed both
strategies for data processing all throughout study & mainly efficiently integrated the
research methods. The researcher opted to employ the questionnaire form to conduct a
questionnaire in order to collect primary data. Investigators, but in the other hand, collect
data from the internet, magazines, & other secondary material in order to have a deeper
knowledge of talent acquisition & company's driving strategy.
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Sampling
Sampling is a statistical technique that may be used to collect data from a specific demographic
within a statistical sample. This is regarded as the most efficient technique for carrying out
primary research, &it is necessary to provide knowledge via demographics & data management
employing probability & non-probability techniques. Well-structured questionnaire are provided
in an effective & efficient manner to finish this inquiry. For purposes such as reviewing primary
research, Marks &Spencer staff members were asked to provide 40 responses. The main reason
for choosing them as participants is that they will have learnt about the corporation's strategies
&techniques for resource selection &data management.
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Chapter 4: Findings (data analysis &presentation)
The researcher uses frequency distribution data analysis to examine & examine the numerical
information acquired in a more systematic way. MS-Excel is also used by the investigators to
create a graphic description of the data acquired. There are few questions are asked by the
researcher and the explanation about the questionnaire are given below-
Data Presentation
Q1) According to you, do you aware about the importance of talent
management techniques for the development of organisation?
Frequency
a) Yes 30
b) No 10
30
10
Frequency
a) Yes
b) No
10

Q2) According to you, Is staff motivation consider one of the
effective approaches for retain the top candidate in Marks
&Spencer?
Frequency
a) Yes 25
b) No 15
25
15
Frequency
a) Yes
b) No
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Q3) According to you, What are effective motivational techniques
mainly developed by Marks &Spencer to retain the top talents at the
workplace?
Frequency
a) Rewards & perks 12
b) Smooth working environment 8
c) Providing innovative training sessions 7
d) More employee interaction 13
12
87
13
Frequency
a) Rewards & perks
b) Smooth working
environment
c) Providing innovative
training sessions
d) More employee
interaction
12

Q4) According to you, what is the job satisfaction level of staff with the motivational techniques
implemented by Marks &Spencer’s?
a) Very satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
255
7 3
Frequency
a) Very satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
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Q5) On the basis of your point of view, what is the most effective affect of staff motivation on the
retain the top best talent in Marks &Spencer?
a) Enhancing skills & knowledge
b) Retain top talents
c) High organisational performance
d) More competitive advantage
14
87
11
Frequency
a) Enhancing skills &
knowledge
b) Retain top talents
c) High organisational
performance
d) More competitive
advantage
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Q6) According to you, what are the challenges that can be experienced by Marks &Spencer due
to lack of staff motivation?
a) More employee turnover
b) disputes & conflicts between employees
c) Lack of productivity & performance
d) Reduced brand image
12
13
7
8
Frequency
a) More employee
turnover
b) disputes & conflicts
between employees
c) Lack of productivity &
performance
d) Reduced brand image
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Q7) On the basis of your point of view, what will be the main advantages which can be gained by
company in order to boosting the satisfaction &morale of their staff?
a) High employee engagement
b) Encourage continuous learning,
c) Positive working environment
d) Time management
10
19
5
6
Frequency
a) High employee
engagement
b) Encourage continuous
learning,
c) Positive working
environment
d) Time management
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Chapter 5: Discussion (data interpretation)
Question 1: The importance of talent management practices within an organisation:
Interpretation:
It has been determined that there have been 40 responders based on the above-mentioned facts.
Thirty percent of those polled said they understand the value of talent management practises in
recruiting, acquiring, growing, & keeping the finest candidates inside an organisation. The
remaining ten candidates replied no, claiming that they are unaware of the relevance of the
techniques that the business has gained to maintain talent personnel & they believe that the
Human resources is also looking for other managers inside the firm.
Question 2: Staff motivation is one of the significant approaches towards retaining best
candidate in Marks and Spencer.
Interpretation:
On the basis of this study , it is analysed that out of 40 people only 25 people strongly confirmed
that staff motivation was among the most important approaches to keeping the best candidates in
Marks and Spencer since it assists them raise their morale &fulfil their goals in a timely manner.
One of the most crucial concepts for increasing employee engagement is incentive. The
remaining 15 have stated that it is not a significant component in employee retention since they
believe that employee engagement is determined by a variety of many other variables.
Question 3: Type of motivation acquired by the mangers of Marks and Spencerto retain
their talent
Interpretation:
Based on the evidence presented above, it can be concluded that Marks and Spencer employs
two types of incentive to raise employee morale. Intrinsic motivation is the two sorts of
motivation they employ. Intrinsic motivation is said to be the driving force behind 20 of the 40
participants. It indicates they are able to increase their enthusiasm even without assistance of the
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organisation. The remaining 20 said they utilise extrinsic incentive to increase their energy since
best practises are implemented upon them by these organisations to raise their morale.
Question 4: Best motivational strategy developed by Marks and Spencer top retain their
talents within the workplace
Interpretation:
As per this study, it is being analysed that out of 40 participants, 25 is highly satisfied by the
strategies that are adopted by the Marks and Spencer to motivate their employee &manage their
talents. They say said the approaches boost their morale in higher manner which help them to
work positively. The other 5 are satisfied &7 applicants have neutral feeling. The rest of 3 are
dissatisfied by the strategies used by them as they think that by these their enthusiasm
&commitment towards the work doesn’t increase.
Question 6: Challenges that could be faced by Marks and Spencer due to the absence of staff
motivation
Interpretation
With the above collected data it is understood that 12 participants have answered that the biggest
challenge that they will face would be high employee turnover as their motivational level will be
low towards their work. The other 13 respondent said that there will be more conflicts &dispute
arose between employees. The other 7 applicants said that the problem that will be encounter by
them will be lower productivity & performance &the rest 8 answered that it will impact their
brand image in negative way.
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Question 7: On the basis of your point of view, what will be the main advantages which can
be gained by company in order to boosting the satisfaction &morale of their staff?
Interpretation
From the above assembled data, it is analysed that 10 respondents have said that deeper
employee engagement will be the greatest benefit. 19 applicants said that there will be positive
work surrounding. The other5 said that there will be more training &learning surrounding. The
remaining 6 said that goals will be achieved in timely manner with high motivation within the
organisation.
Chapter 6: Conclusion and Recommendations
Conclusion
The major goal of this research, according to this report, is to gain a full understanding of
employee motivation &techniques that can be utilised to improve staff enthusiasm in order for
them to succeed in the marketplace. Establishing a solid link between staff motivation &retention
is crucial for firms. Given the aforementioned, this research can also help with two key
objectives, staff motivation &employee retention (Ni, 2021). It has been established that
improving staff talents & knowledge in the area of job satisfaction is required so that the
organisation can effectively explain, identify, & assess the situation. This report focuses on a few
specific factors, such as the effect of employee inspiration on preservation, the significance of
motivating employee’s schemes, the different motivation factors used among staff members, &
the strategic approach that employees believe in boosting employee recruitment & retention.
Motivation has been proven to be critical for keeping skilled employees & is a key aspect of
employee pleasure (Rahman and et. al.,2021).
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Recommendation
 Employee engagement is a key emphasis for Morrison's management since it is
thought that employee engagement helps to increase interaction between the
company &its employees. Employees that are primarily focused on their
employment are shown to invest in the task at hand, resulting in good performance.
In order to maximise efficiency, encourage better performance, & retain talent, the
company invests in staff change &progress. The steps to manage in internal email
initiatives to motivate employees while also analysing their level of work satisfaction
(Sleiman and A Sayah, 2018).
 Marks and Spencer managers must focus on their employees &increase employee
relationships so that employees may focus on their jobs, be committed to their
teammates, &just be enthusiastic about the company where they work.
 It is vital for the Marks and Spencer management to keep its employees interested in
the job in order to boost their level of motivation; it employs a variety of appealing
remuneration schemes. Giving adequate feedback to employees in the organization
to inspire them is one of the tactics (Tella and Ibinaiye, 2020).
 Empower others to use their talents in interesting &important ways. Furthermore, the
organisation is capable of maintaining control over &providing methodical
advancement to its employees, as well as addressing them without dignity &respect.
Almost all of these tactics are sound &related to completing tasks &better allocate
resources. Job satisfaction has been found to be a simple way for a company to
increase employee retention (Vorobeva and et. al., 2017).
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 The effective motivate type must be used by company managers in order for them to
successfully enhance their workforces' staff turnover. Companies should maintain
openness between their workers, hold reward sessions, offer regular feedback,
implement a communication network, conduct performance appraisals, monitor
performance, as well as provide economic &non advantages to boost employee
engagement (Yunus and et. al., 2020).
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Appendix
Questionnaire
Name -
Age -
Gender -
Q1) According to you, do you aware about the importance of talent management techniques for
the development of organisation?
a) Yes
b) No
Q2) According to you, Is staff motivation consider one of the effective approaches for retain the
top candidate in Marks &Spencer?
a) Yes
b) No
Q3) According to you, What are effective motivational techniques mainly developed by Marks
&Spencer to retain the top talents at the workplace?
a) Rewards & perks
b) Smooth working environment
c) Providing innovative training sessions
d) More employee interaction
24

Q4) According to you, what is the job satisfaction level of staff with the motivational techniques
implemented by Marks &Spencer’s?
a) Very satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
Q5) On the basis of your point of view, what is the most effective affect of staff motivation on the
retain the top best talent in Marks &Spencer?
a) Enhancing skills & knowledge
b) Retain top talents
c) High organisational performance
d) More competitive advantage
Q6) According to you, what are the challenges that can be experienced by Marks &Spencer due
to lack of staff motivation?
a) More employee turnover
b) disputes & conflicts between employees
c) Lack of productivity & performance
d) Reduced br&image
Q7) On the basis of your point of view, what will be the main advantages which can be gained by
company in order to boosting the satisfaction &morale of their staff?
a) High employee engagement
b) Encourage continuous learning,
c) Positive working environment
d) Time management
25

26