Along with this, research methodology have been completed with the use of different methods and approaches such as research strategy, research design, research philosophy, time horizon, primary and secondary method of data collection, qualitative and quantitative research, questionnaire etc. [pic] TITLE “An investigation into online and face to face staff training towards customer services at Boots Plc”. CHAPTER 1: INTRODUCTION 1 1.1 Overview of research Training introduces as an effective act of increasing the skills or knowledge of a staff member for doing a