Starbucks Case Study: SWOT and PESTLE Analysis, Influence of CSR, Leadership Styles, and Organisational Culture
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This case study explores various aspects of Starbucks, including SWOT and PESTLE analysis, the influence of CSR on business, different leadership styles, and the importance of organisational culture.
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Starbucks Case Study
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Table of Contents Introduction......................................................................................................................................3 1. SWOT and PESTLE Analysis.................................................................................................3 2. Influence of CSR on business..................................................................................................5 3. Different styles of leadership and suitable style of leadership for Starbucks..........................6 4. Importance of organisational culture.......................................................................................8 5. Reflection.................................................................................................................................9 Conclusion.....................................................................................................................................10 REFERENCES..............................................................................................................................12
Introduction Starbucks Corporation is known as an American multinational chain of the roaster reserves and coffeehouses headquartered within Washington. It is known as the one of the largest coffeehouse chain. The entity operates over 30,000 locations all over the nations within more 70 nations.Starbucks serves cold and hot drinks. Present report focuses on PESTLE Analysis, SWOT Analysisand Influence of CSR on business. Report also focuses on various styles of leadership and suitable style of leadership for Starbucks. Furthermore focuses on Importance of organisational culture 1.SWOT and PESTLE Analysis PESTLE Analysis Political There are several factors included in this factor of macro environment. Elements affecting Starbucks involve,political stability in home country that is US, political stability in home country that is US, changes in policies and regulations because of Covid-19, political relations of US with other countries because Starbucks is a multinational organisation, developing countries getting more politically strong. Economical Element of this factors involveexchange rate,economic condition of country,taxation and cost ofoperationsinaUSandinothercountries,increasingcostoflabourforcompleting organisational operations. Social This environment consists customers and their choices several elements are part of this factor. Presently due to Covid-19 customer preferences have changed and customers are avoiding going out and in places like Starbucks and cafe (Sarsby, 2016). Starbucks is a premium coffee chain and its image and brand value plays important role in its success Starbucks needs to change its process according to new rules and regulations.
Technological ThisfactorinvolvesInnovativetechnology,implementingtechnologyforcreationand manufacturing for coffee and other products. Technology to deal with current Covid-19 situation is also required. Legal This involvesincreasing regulations for food safety and standards,licensing regulations and changing employment regulations because of Covid-19. Environmental Influence of this factor is as followsenvironment rules and regulations, resourcing sustainability, utilising high quality and sustainable resource and material, and effective management of waste. Because of Covid-19 crisis people have become more environmentally conscious. SWOT Analysis Strengths Effective brand value and image of Starbucks Financial performance of Starbucks Growth and existence ofStarbucksin all over world Product development strategy of organisation With help of its strong resources and capability Starbucks can change its processes to deal with Covid-19 crisis Effective quality, taste and standardization (Simões, 2020) Trust that customers have on Starbucks can contribute in its growth again after Covid-19 crisis Weaknesses Premium prices are losing their value because of extensive growth that reduced its exclusiveness Products ofStarbuckscan be easily copied by its competitors
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ď‚·Standards of products of Starbucks are standardised for all its products ď‚·There are several brands that can provide similar products and at affordable prices. This enhances competition in the industry for Starbucks Opportunities ď‚·Creating products and services that are according to changing requirements of the customers. This mainly involves changing requirements of people as a result of Covid-19 crisis. This means that offering healthy food that is made with natural and sustainable resources ď‚·Using partnership and strategic alliances for further growth and expansion ofStarbucks ď‚·Using price and promotional strategy and communicating safety standards effectively Threats ď‚·Frequently changing customer preference and taste creates challenge ď‚·Economic recession and effect of Covid-19 crisis 2. Influence of CSR on business Corporatesocialresponsibilityisself-regulatoryframeworkforbusinessesthat contributes in achievement of social goals and objectives of the organisation. There are several impacts of CSR on business and among all other effects that CSR has one of the important is image and goodwill that is build and developed by CSR activities of organisation. With help of CSR company becomes socially accountable. This means that company become accountable towards its stakeholders, customers and general public. Engagement of business in terms of CSR contributeandenhanceoverallvaluethatorganisationprovidestosocietyanddifferent stakeholders (Advantage, 2020). There are several ways in which CSR influence business and decisions of business. This influence decisions regarding products of the company and value products provide to customers. This also influences decisions regarding price of the product, marketing and promotions of the product. Effective CSR practices have several influences on business in which public image of the Starbucks gets enhanced. This also contributes in increasing brand awareness and consciousness, competitive advantage for the business. CSR other than this also contribute in improving internal processing of the organisation in which its
employees get more effectively engaged in organisational activities. Starbucks also undertake several practices in context of CSR. These practices are- Ethical and sustainable sourcing- In this CSR practice Starbucks offer high quality of products that have been ethically purchased and responsibly produced Creating opportunity- By this practice they provide opportunities to their employees through the means of training and development and education. Under this practice of CSR different elements involved are coffee, farmer support, tea and cocoa. In this expect farmers others are resources and farmers are part of ethical trading. Strengthencommunities-InthispracticeofCSRStarbucksoffersaplaceforpublic conversation and elevating civic engagement through its different services. Lead in green retail- In this practice of CSR Starbucks expresses its commitment for reducing environmental footprints and also inspire others to do the same Environment- This is a context rather than practice in which Starbucks undertake several practices for enhancing environment and minimise their environmental footprints. The practices for reducing environmental footprints are recycling, energy, water, and green buildings. Diversity- As per this practice of CSR by Starbucks it express its commitment to involve and welcome diversity of people and ideas in Starbucks (Freeman and Dmytriyev, 2017). They are engaged in increasing opportunities for learning and success that benefit customers, partners, and suppliers of Starbucks. These are different practices and context in which Starbucks perform its CSR practices. These practices cover wide range of areas such as community, environment, employees etc. 3. Different styles of leadership and suitable style of leadership for Starbucks There are several styles of leadership that are adopted and practiced by organisations. Leadership style plays an important role in overall success of the organisation. Styles of leadership are as follows- Autocratic Style
This discussion outlines that styles of leadership in several ways are different from each other. They are different on the basis of decision making power and role in decision-making. They also differentiates on the basis of trust that leader have on their subordinates regarding competency and capability of decision making. This also differentiates and contrasts to each other on the basis of their role in motivating and encouraging to subordinates and employees. On the basis of above discussion, it can be said that participative leadership style is the one that will help Starbucks grow. The reason behind this is that participative style is one which employees of the organisation can share their opinion, ideas and suggestions regarding their job role as well for organisation as general. This will enable Starbucks to use creativity and knowledge of employees and at the same time this will also ensure that ultimate decisions making power is with leader. This will avoid any kind of potential conflict that can arise in Starbucks because of difference of opinion. 4. Importance of organisational culture Organisational culture can be defined as underlying values, beliefs, assumptions and ways of interacting within an organisation that guide actions of individuals and team in a organisation. Every organisation has their culture and there are different reasons because of whichorganisationalculture isimportantfor an organisation(Laforet,2016). Cultureof organisation has significant importance for the processes that are carried out in the organisation. Culture of organisation ensuresthat organisationhas best people, having best people in organisation is similar to having best quality of the operations being undertaken at the Starbucks. Other than this, culture also makes significant impact on the performance of employees and whenemployeesof Starbucksareworkingeffectivelytheyaremoreproductivefor the organisation. Culture of Starbucks is based on certain values and mission of Starbucks, the mission of Starbucks is to inspire and nurture human spirit – one person, one cup and one neighbourhood at a time. Other than this, values of Starbucks encompasses creating a culture of warmth and belongingness, where everyone is welcome, delivering very best in what they do, holding ourselves accountable for results, acting with courage, challenging the status quo, and identifying new ways to grow company and each other. These are some of the values of Starbucks that reflect that it has a focus on quality of the process at Starbucks (Carvalho and et.al., 2019). They are ensuring effectiveness in quality along with ensuring that people in
organisation are accountable for the success and failure of the process that has been completed by them. Additionally, culture of inclusion in Starbucks is important for ensuring that process of Starbucks is carried out using different types of knowledge from different individuals. Practices for corporate social responsibility, ensures that process of the organisation are ethical, sustainable and are based on socially responsible practices. Training and development culture is important for ensuring that employees are ready for challenges coming in their way in future. This culture of the Starbucks suggests that its culture has significant influence and impact on the processes of Starbucks. This is because culture encompasses values and beliefs of Starbucks and further becomes basis for how the processes will be carried out in Starbucks (Nazarian, Atkinson and Foroudi, 2017). Culture of Starbucks involves quality, sustainability and inclusion and because of this employees and members of Starbucks become conscious for carrying out processes with quality. 5. Reflection Completion of this assignment contributed in developing knowledge and understanding of different areas of knowledge and academic concepts. For the purpose of this assignment I researched about several concepts and this helped in increasing knowledge and clarity of concepts. This also enhanced knowledge of different internal and external elements of Starbucks anditsenvironment.AssignmentalsohelpedinunderstandingSWOTanalysisandits application for Starbucks. Further, I also identified and researched about PESTLE analysis and its application for organisation. This involves different elements in external environment of organisation and how they affect functioning and operations of the Starbucks. Later this assignment also involves CSR and its influence on business and its activities. For the purpose of this assignment I made extensive research for the topic of CSR and how it affects operations of business. I also researched about CSR activities and practices of Starbucks. This enhanced my knowledge about the scope of practices that are involved in CSR and how these practices are completed by multinational organisation like Starbucks. Further, I also researched about different styles of leadership and suitability of leadership style that can contribute in growth of Starbucks. This research and education about leadership style enhanced my knowledge in increasing and enhancing existing knowledge of leadership styles. I also get to learn about different styles of
leadership and what are their advantages and disadvantages. In order to determine suitability of leadership style for growth of Starbucks, it is important that I firstly learn what positive and negative effects of each leadership style are. This assignment discussed about participative, autocratic, transformational, transactional leadership styles and I learned about advantage and disadvantage of each of these leadership styles. Additionally, this assignment also helped me in understanding suitability of leadership style in different situations and in different organisations. I realised that participative leadership style is suitable for Starbucks because of its advantage of including everyone at the same time holding control over final decisions. Later this assignment involved organisational culture and their effect on processes of organisation. In order to understand importance of organisational culture on process of organisation, it is important to understand organisation culture. Understanding of organisation culture subsequently led to understanding organisation culture of Starbucks and its importance in process of Starbucks. I learned several elements of organisational culture and its importance in process of organisations. Completion of this assignment overall made significant impact and influence on my knowledge and understanding. With help of this I got clarity of concepts that were previously known by me, further I also get to know several different concepts for the first time and I also learned about Starbucks. Starbucks is a leader in its industry and this is why having knowledge of its processes and different elements helped in understanding what are practices and processes of multinational organisation. Conclusion From the above it had been concluded that several factors such aspolitical stability, Changes in policies and regulations because of Covid-19 and taxation and cost as well as customers are avoiding going out due to and hence Starbucks suffered a lot. Report also focuses on theStrength of star bucks such asfinancial performance is strong whileWeaknesses such as Premium prices are losing their value and threats like within market similar products and at affordable prices are also available for the consumers.Starbucksassures that processes are ethical based on socially responsible practices andculture,beliefs and also involves quality as well as Sustainability. It focuses on Reflection that focussed on knowledge of different internal and external elements of Starbucks and focused on certain values that have best quality of the operations being undertaken at the Starbucks.Furthermorefocused on AutocraticStyle,
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Importance of organisational culture such as Starbucks inspires and nurture human spirit and creating a culture of belongingness and focuses onautocratic Style,transformationalleadership and transactionalleadership.