Disciplinary Case of Starbucks Coffee

Running head: DISCIPLINARY CASE OF STARBUCKS COFFEE
Disciplinary case of Starbucks Coffee
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1DISCIPLINARY CASE OF STARBUCKS COFFEE
Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Wider Debates surrounding Hard versus Soft HRM..............................................................2
Performance Management and Leadership............................................................................4
Consistency versus Circumstances........................................................................................5
Conclusion..................................................................................................................................7
References..................................................................................................................................8

2DISCIPLINARY CASE OF STARBUCKS COFFEE
Introduction
Starbucks is an American coffeehouse chain and company, which was founded in the
year 1971. The company is one of the fastest growing and the best known companies of the
world. The company has some well regulated employee relations in the terms of human
resource management policies, staff manual, employee relations procedures, guiding the
employees as well as management and others. Starbucks prefer hiring the right employee for
the right position. In addition to this, Starbucks encourages diversified workforce and
currently, a large number of employees from Thailand, Bangladesh, Spain, United Kingdom
and Nigeria works with the company (Starbucks.in 2018). Moreover, the human resource
management policies of the company introduce good disciplinary approaches, equity,
consistency, fairness and mutual trust among the employees. Additionally, the human
resource policies of the company are highly appreciated and commendable. Transformational
leaders of the company have managed to retain the maximum number of employees and
maintain a positive organizational culture (Anitha 2014).
Discussion
Wider Debates surrounding Hard versus Soft HRM
Starbucks Corporation has some good policies and procedures of human resource
management. The company engages its employees in order to achieve the organizational
goals and objectives. The vision of the company is to become the primary provider of high
quality coffee and other related products to its consumers (Starbucks.in 2018). The case study
of Starbucks Corporation provides with sound evidence regarding the company’s highly
admirable human resource management policies. The district manager of the company paid a
visit to one of the stores, where she found that the employees were not at all happy working