Management and Operations at Starbucks

This presentation discusses the functions of manager and leader, characteristics of leader and manager, and theories of management and leadership at Starbucks. It also explains the importance of leadership and management in achieving organizational goals.

MANAEGEMENT AND OPERATIONS AT
STARBUCKS

TABLE OF CONTENT
 Introduction
 Functions of manager and leader
 Characteristics of leader and manager
 Theories of management and leadership
 Conclusion
 References

INTRODUCTION
 Leadership refers to a relationship which is
influenced socially amidst a group that is
dependent on one another for
accomplishing the goals.
 The relationship basically moves by it
followers around the acceptance and
rejection of a leader.

FUNCTIONS OF MANAGER AND
LEADER
MANAGER
The four functions are :
 Planning
 Organizing
 Leading
 Controlling
LEADER
The functions are:
 Motivating employees
 Integrating efforts of employees
 Inspiring employees

CHARACTERSTICS OF LEADER AND
MANAGER
Managers create objectives, leader create vision
•Manager focuses on achieving, setting and measuring the objectives. They make sure that the
employees are working efficiently in achieving the desired goals with the set deadline
•Whereas, a leader paint a picture of where they want to go and what they see and inspire and
engage employees in turning vision into reality. They know with high functioning team they
can achieve a lot more than working autonomously.
.

CONTINUED…
 Managers rely on existing and proven skills, leaders
learn regularly
A manger prefer to replicate the behaviours that have been
already proven efficient, and they rely on their expertise and
only polishes the skills and knowledge which has been already
acquired whereas, leaders know if they don't want to fall back
they need to learn new things every day to stand still in the
ever-changing world.

CONTINUED…..
 Manager think short term, leaders think long term
• Managers work on short term goals and seeking regular
recognition and acknowledgement.
• Whereas, leaders are in it for a long haul. They remain
motivated without receiving any regular
acknowledgement and rewards.

THEORIES OF MANAGEMENT AND
LEADERSHIP
 Leadership theories focuses on the
behaviour and traits that individual can
adopt to enhance the leadership
capabilities. It explains why and how
certain people become leaders.

VARIOUS THEORIES
LEADERSHIP THEORIES
 Transactional leadership
 Contingency theory
 Transformational leadership:
MANGEMENT THEORIES
 Classical management theory
 Bureaucratic management theory
 Behavioural management theory
 Theory of X and Y

CONCLUSION
 It can be concluded that a leader is a person who guides and
leads other people by giving proper direction and purpose to
their efforts and shaping and moulding the behaviour of people
so that to achieve the desired objective.

REFERENCES
 Kalshoven, K. and Den Hartog, D.N., 2009. Ethical leader behavior and leader
effectiveness: The role of prototypicality and trust. International Journal of Leadership
Studies. 5(2). pp.102-120.
 Liebowitz, J. and Beckman, T., 2020. Knowledge organizations: What every manager
should know. CRC press.
 Ochoa Jiménez and et.al., 2021. Entrepreneurial Behavior of SMEs and Characteristics of
the Managers of Northwest Mexico. Social Sciences. 10(1). p.8.
 Samdanis, M. and Özbilgin, M., 2020. The duality of an atypical leader in diversity
management: The legitimization and delegitimization of diversity beliefs in
organizations. International Journal of Management Reviews. 22(2). pp.101-119.