This report discusses the role of strategic human resource management (SHRM) in the context of Marks and Spencer (M&S), including the use of a balanced scorecard. It explores how SHRM enhances administrative activities, promotes fair HRM practices, maintains organizational stability, and provides a skilled and talented workforce. The report also highlights the benefits of using a balanced scorecard for better management information and strategic planning. Additionally, it discusses how HRM strategies in M&S relate to broader management strategies and contribute to the company's capabilities and performances.