Strategic Information System: A Case Study of Australia and New Zealand Banking Group

Strategic Information system
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Table of Contents
Introduction:....................................................................................................................................3
1. Define business processes........................................................................................................4
2. Develop business requirements...............................................................................................5
3. Determine the systems requirements.......................................................................................6
4. Software and vendor selection.................................................................................................8
5. Determine at least three ways which companies or organization utilize such technologies to
improve business efficiency..........................................................................................................10
6. Evaluate the level of efficiency of the technology implementation..........................................12
7. Examine Potential security risk and data breaches....................................................................14
8. Provide guidelines on how these risks could be mitigated........................................................16
Conclusion:....................................................................................................................................18
References:....................................................................................................................................19
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Introduction:
This report introduces to the conception of Strategic Information system. Australia and New
Zealand Banking Group is an Australian bank which is managing its business globally. the
organziation is investing a good amount in technology and IT solutions to foster the modern
business needs. This report shows the business process and business requirements of ANZ
banking group. Further, this report shows the systems requirements and vendor selection for the
bank. This report highlights the three ways which are implemented by Australia and New
Zealand Banking Group to improve the overall competence and effectiveness of the banking
business. The report also reveals the system prerequisite for the implementation of the enterprise
resource planning software and the adoption of the enterprise resource planning will support in
taking better investment decision .finally this report shows the risk faced by the ANZ bank and
guidelines for managing or mitigating those risk.
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1. Define business processes
Australia and New Zealand Banking Group which is commonly known as ANZ, is the 3rd
largest bank by the market capitalization in Australia, after the Westpac Banking Corporation
and Commonwealth Bank. the banking procedure conducted by ANZ are complex and consist of
liquidity management process (transfer, cross management of cash or liquidity and settlement),
distribution and the transaction management.in addition to this, the other processes which are
performed by ANZ bank consist of external and internal CSD settlement, the asset service
process and supporting settlement procedure like the cancellations, reservation, underwriting,
etc. the prime procedure which is undertaken by the ANZ bank is static data maintenance
process. Due to the complexity of the processes, there is a need for the ANZ bank to install the
enterprise resource planning software in the banking operations. The bank performs functions
function of underwriting, call center support, credit loans or consumer support, interface for
consumer data custody services, recoveries processing,, management of technology platforms,
regulatory and program compliance, portfolio analytics, collections, default management, , fraud
mitigation and detection reporting, conversions, custom development, risk management
and foreclosure (Dumas, et. al., 2013).
The ANZ corporate functions are the fields of business that service the organization globally. the
company is engaged in didgital banking which leads the strategic development and delivery of
excellent experience for the bank's staff and consumers. The bank is performing all the basic
consumer acquisition process which consists of underwriting, credit approval, document
processing, on-boarding, account opening, customer care and the merchant or customer credit
verification and evaluation. ANZ bank recognized the needs of information technology solutions
and infrastructure for maintaining the security of the clients. There is need to install the
enterprise resource planning software as they will help in taking improved investment decisions
and will maintain the operations of the company in an effective and efficient manner (Chang,
2016).
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