Strategic Information Systems: A Case Study of The Commonwealth Bank of Australia

Strategic Information system
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Table of Contents
Introduction................................................................................................................................3
1. Define business processes...................................................................................................4
2. Develop business requirements..........................................................................................5
3. Determine the systems requirements..................................................................................6
4. Software and vendor selection............................................................................................8
5. Determine at least three ways which companies or organization utilize such technologies to
improve business efficiency.....................................................................................................10
6. Evaluate the level of efficiency of the technology implementation.....................................13
7. Examine Potential security risk and data breaches..............................................................15
8. Provide guidelines on how these risks could be mitigated..................................................17
Conclusion:..............................................................................................................................18
References:...............................................................................................................................19
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Introduction
This report introduces to the notion of the information system. The report laid attention on the
core business functions and operations which are undertaken by The Commonwealth Bank of
Australia. The bank recognizes the need for systems and business requirements to manage its
business operations. Further, this report presents the evaluation of technology for the
effectiveness of business. This report also presents the standards which are required to be
followed by the company for picking the right vendor and software. This report highlights the
three ways which are implemented by The Commonwealth Bank of Australia to improve the
overall competence and effectiveness of the banking business. Finally, this report presents the
risk which is faced by the bank and various measures to overcome these security issues and
threats. The entire report is presented and discussed in a systmat9c manner so that clear
conclusion can be drawn
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1. Define business processes
The Commonwealth Bank of Australia is an Australian international bank with dealings
throughout, the United States, the United Kingdom. New Zealand and Asia, the
commonwealth bank of Australia are generally mentioned to as the Commonwealth Bank (or
Commbank or CBA ), it offers a diverse range of financial services together with business,
institutional and retail banking, broking services, insurance, superannuation, investment, and
funds management. The Commonwealth Bank is one of the largest Australian registered
businesses on the Australian Securities Exchange
The Commonwealth Bank is Australia's main retail bank and gives the consumer a variety of
services and products, comprising savings accounts, loans, credit cards and transaction. It has
the largest ATM network and branches. It also provides numerous services to the persons
who are planning to transport to Australia. The Commonwealth Bank also offers online
banking facilities through Net Bank. Net Bank permits customers to transmit the funds,
manage financial records, access liabilities, and assets and also saving goals and manage
savings. NetBank is also obtainable with a cell phone app accessible for Android and iOS.
This efficiently agrees on consumers do small-medium dealings and everyday investment on
the go (Dumas, et. al., 2013).
The banking operations conducted by the Commonwealth Bank of Australia are complex as
they consist of multiple task and activities. The business performances of the bank consist of
call centre support ,underwriting, custom development, foreclosure, default management,, ,
interface for consumer data custody services, recoveries processing, fraud mitigation and
detection reporting,, management of technology platforms, regulatory and
program compliance, collections, , conversions, portfolio analytics, , risk management and
credit loans or consumer support. The bank performs its business function on a global level
so it is hard for the bank to maintain its operations. The rise in the business functions of the
Commonwealth Bank of Australia mandates the implementation of enterprise resource
planning software in the bank. The need for the implementation of the ERP software is
recognized by the managers of the bank due to the net banking and various other services
which are offered by the bank through online platforms. Implementing ERP in business
function assists in the banking transactions which are being carried out by the
Commonwealth Bank of Australia (Breheny and McQUAID, 2018).
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2. Develop business requirements
One of the most basic needs of the Commonwealth Bank of Australia consists of effective
cash management process, consumer connection management, finance and human resources.
The prime business requirements of the Commonwealth Bank of Australia are specified
below:
 The business requirements of the banks can be further classified into functional and non-
functional business requirements. The non-functional business requirements are mainly those
requirements which are not concerned with the specific functions which are delivered by the
system. Her are relevant to the emergent system properties like response time, reliability, and
store occupancy. They may specify system requirements, availability, security and other
emergent properties
 The Commonwealth Bank of Australia requires a good business plan to implement the ERP
software’s into the business functions. A good business plan lay emphasis on the training and
support so that effective and efficient implementation of the ERP software.
The Commonwealth Bank of Australia is required to develop strategies so that it can survive
in the competitive business environment (Elzamly & Hussin, 2014).
 The important business requirement is an effective backup and recovery. The bank should
ensure an adequate backup of the data which is required by the banking operations.
The Commonwealth Bank of Australia should also have a well-documented and tested
business continuity plan which addresses all the aspects of the banking business
 The Commonwealth Bank of Australia also requires money or finance to manage its business
functions in a well-organized manner. The need of money helps in the acquisition of essential
business resources like human and technology.
 One of the key business requirements of the Commonwealth Bank of Australia is to maintain
good and healthy relations with the consumers. Maintaining good relations with consumers
helps in building a good reputation of the bank in both local and global markets (Jacques,
2017).
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 All the above-specified business requirements are essential to be accepted and undertaken by
the Commonwealth Bank of Australia to manage its business operations in a smooth manner.
The prime business requirement of the bank is to align with the technology and to implement
ERP solution into its operations so that the resource of the company can be planned and
managed in a well-organized manner.
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