(PDF) Strategic Management of Professional Practice

Professional Practice

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P1 State how different communication style can design a training event ..................................1
P2 Effective time management skills in planning a training event ............................................3
TASK 2............................................................................................................................................5
P3 Different problem solving techniques....................................................................................5
P4 Demonstrate critical reasoning practical to given situation...................................................6
TASK 3............................................................................................................................................7
P5 Importance of team dynamics................................................................................................7
P6 Explain how working in a team help in achieving goal ........................................................9
TASK 4..........................................................................................................................................11
P7 Importance of CPD and Its Contribution to own learning...................................................11
P8 Development plan that outlines responsibilities, performance objectives and required skills
...................................................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
.......................................................................................................................................................16

INTRODUCTION
Professional Practice simply means to do the practice of work in a professional manner
and professions are the occupations which needs effective and proper training and education
programs. Various professional bodies or institutions have set the standards and benchmarks that
must requires to adhere while doing professional practices. This report is made on dental care
practice. While doing professional practice in the medical field, communicator, critical thinker,
interpreter, team workers are mandatory in order to have the proficiency. This report is based on
Harley Street Dental Clinic (HSDC) which is a dental clinic in England UK. In this report there
is discussion about training event for improving network within organisation. This report
discusses about inter- personal communication skills, problem solving techniques, importance of
working within team and CPD plan. In this report, a Continuous Professional Development
(CPD) is needed so that professionals could get the regular inter-personal skills.
TASK 1
P1 State how different communication style can design a training event
Planning is identify as a best example of team management which is essential and
beneficial for the manager to design a training event in an appropriately and effective manner.
When developing a training plan, there are different number of considerations. This planing
includes some steps which are determined as under: Needs assessment and learning objectives: It is a first process in which business
manager needs to identify best method of training. Consideration of learning styles: In order to identify best style of learning is important
and essential in planning of training to the staff members. Delivery mode: It is identify best way and approach to deliver message about the
effectiveness of training program. Budget: It is another important process of planning a best training program to the
employees. It identify the amount of money that business spend on this training program. Delivery style: In this step, interactivity and discussions can be implemented in
conjunction with training. Audience: It is a main and essential part of the training planning. It is the role of manager
is to identify need of employees about the training program.
1

 Content: In this process time management is more essential and effective while managing
and transferring all information to the employees about methods of training. Timelines: It is identify timelines about completing training program at workplace. Communication: It is another important and essential part of the training planning. In this
company select verbal and non-verbal communication channel in order to communicate
all information and data to the employees. This information mainly related with the types
and methods of training and its important to the business and individual.
 Measuring effectiveness of training: It is a last phase which define the importance and
effectiveness of training program to the employees and organisation. Thus, it is essential
for the worker to improve their performance. It will also significant for the company to
enhance their sales and profitability.
All these are important process for developing and designing training event to the
workers at workplace effectively.
2

3

According to the above mentioned Gantt chart and time scale that define the starting and
ending time of the training program. As per this graph that identified in order to design training
event manger need to take 78 days or approx 13 weeks.
P2 Effective time management skills in planning a training event
One of the main and effective component of accurate training events deals with how
successfully it is conducted or handled. For conducting a better training program, different
activities are organised by the Harley Street Dental Clinic whose results depend on how time
management quality are effectively applied by them (Li, Mobin and Keyser, 2016). For checking
never ending betterments it is always essential to become productivity and effectiveness with
time. Impart, there are different number of time management skills that support in achieving
favourable and better results. Currently Harley Street Dental Clinic has planned an educational
training program to their dentist or employees in which business has conducted various activities
including team building, seminars, meeting, workshops, conference and so on. Beside this main
purpose of the clinic is to enhancing efficiency and performance level of its workers. There are
few time management quality that plays vital role in determining productivity and profitability of
company. Some are explained as below:
4

Goal Setting: Time management skill is one of the main and essential quality of
individual which help them to easily complete all activities and work in a given time period. At
the time period of a making effective decision, it is important to be aware regarding goals as
well as the way in which each and every activity aimed at delivering it closest to execute those
goals. For example: By planning and arranging training program, Harley Street Dental Clinic
purpose at enhancing working style and performance effectively. E.g. There are various activities
associated in training program so managers make strategies to make learn tough things at
morning time and easy and fun related activities at evening. This can be considered as proper
utilisation of time.
Communication skill: It is another important part of time management quality which
help the Harley Street Dental Clinic manager to communicate all information to their junior
dentist. So that they can work happily and full dedication which benefited to the clinic to achieve
better results and outcomes within predetermined period of time (MacLeod, 2013). This skill
also useful in planning of training event by providing accurate information about requirement of
training. Strong communication quality support in building better relationship between leaders
and subordinates. It is highly essential that entire data must be pass on in proper way which
finally saves time period. As distinctly transferred info assist in finishing entire tasks and project
on specified time duration. E.g. To manage time managers of Harley Street Dental Clinic ask
participants to download mobile application so they can inform participants about schedule at
once.
Planning: Proper planning is important and significant part for the success of each and
every organisation. With the use of this skill Harley Street Dental Clinic plan an effective
training event to its staff members who has lack of knowledge about such field. It is the role of
manager to plan proper plan about the employees training so it benefited to the organisation to
maintain employees turnover and gain competitive advantages easily. E.g. To plan training
program managers of Harley Street Dental Clinic make conference calls so two or more people
can plan events and this reduces wastage of time.
Decision making: It is another main type of time management skills in which manager is
responsible to make effective and accurate decision for conducting training program to the
workers. In this manager invite their all staff members and ask few question about the needs of
training event (Mitchelmore and Rowley, 2013). E.g. To know about employees perception
5

regarding training, group decisions are made with employees, so decisions related to training
events can be performed in effective way and no time is spend in resolving conflicts which can
arise between events organiser and workers.
Induction, motivation speech, gust lecture of first speaker, tea time, interactive section,
training class, lunch break and feedback season are main activity of workers at workplace. All
these are manager by the managers as per their time management skill which is good and
effective for completing training event in proper time period. All these are the Day 1 and 2
activities which effects on employees performance and productivity in a direct manner. All these
activities are take approx 78 days or 13 weeks. In order to managed time resources I know my
goals, prioritize wisely, just say no, plan ahead, eliminate distractions, delegate more often,
watch what spend, take care of myself and many other. All these are help me to manage all
activities of training programs in an effective and systematic manner.
TASK 2
P3 Different problem solving techniques
As manager of Harley Street Dental Clinic are thinking to provide training to its
employees for new implemented network solution within organisation. This helps to perform
business operations in effective way. So there is requirement of some approaches which are
effective and significant for growth of association (Barbour and Deakin, 2012). So to make
employees aware about new technique it is essential to make training policies which are effective
and significant for growth and development of business. But there are some problems which
affect training problem. It is essential to come with approaches which are effective and
significant for making policies according to recent trends. Six Sigma and benchmarking are best
techniques used by managers of Harley Street Dental Clinic. This is discussed as under-
Six Sigma- This is the best technique which helps to reduce defects and actions are taken
to improve results out of training event. Elements of Six Sigma are-
Define- First step to resolve problem is to define problem. While implementing training
problem, employees are not ready to work under new network or they are not able to accept
changes. It is not essential that only employees are not ready to work, but there are possibilities
that cost of training is more. This also affects implementation of training program. So HR
6

manager of Harley Street Dental Clinic has to motivate workers by telling them about pros and
cons of new network.
Measure- After defining problem, it is essential to know cause of that problem. This can
be done by analysing market. It is essential to make policies which are effective and significant
for growth of association. When training program is implementing then there is requirement of
changes which are effective and significant for growth of association. When some problem arises
then manager of Harley Street Dental Clinic has to give analyse reason behind it and further
action can be taken to over come it.
Analyze- After analysing reason of problem, measures has to be taken by managers of
Harley Street Dental Clinic which helps to perform training problem in effective way
(Brinckmann, Grichnik and Kapsa, 2010). There are some ways through which problem can be
resolved and actions can be taken through which training can be performed in effective way. To
make new ideas about implementing training in effective manner, Harley Street Dental Clinic
can use brain storming, personal interviews, etc. Managers can know review of employee's
mindset by taking personal interview. This helps to perform training in appropriate way.
Improve- After taking interview, focus group, etc. technique problems in implementing
training problem is evaluated by managers of Harley Street Dental Clinic. Then best solution has
to known, this reduce negative results. There is requirement of some changes which are effective
and significant for making changes in working style. There are many ways through which
positive results can be get. But managers of Harley Street Dental Clinic has to select best and
corrective option out of it.
Control- At last actions has to be taken to reduce negative effect. It is essential to come
with approaches which are significant for applying training fruitfully. These actions must be
fruitful for employees. There is requirement of changes which are effective and signifiant for
adopting training programme (Burton, 2010).
Benchmarking- This is the technique in which some standards are set by managers and
actions are taken to achieve time. Benchmarking can be effective with time boundation. So in
case of Harley Street Dental Clinic managers wants to improve network system within
organisation. This helps to make employees are of changes in working style and business
operations has to be performed in appropriate way. To know effectiveness of training event
employees can be tested over new communication system.
7

Harley Street Dental Clinic is organising training event for employees, there are different
problem, arise at work place. These problems include improper planning, unpunctuality, etc.
hence it is beneficial for managers to use six sigma and benchmarking which helps to bring
synchronization in training activities. Whole training process is clear with six sigma process. It
helps to deliver information about training to employees this helps in proper implementation of
training. After implementing training program managers measure actions. In case of negative
result control must be done. With the help of benchmarking Harley Street Dental Clinic is able to
implement training in effective way. This helps to give positive results. Manager use
benchmarking, this helps to know positive or negative outcomes out of training. They evaluate
performance of employees before and after training. There are some workers whose performance
are below the mark, in this case correct measure are taken in order to improve results.
P4 Demonstrate critical reasoning practical to given situation
From the above discussion it is clear that there are problems arise while planning for
training event for workers of Harley Street Dental Clinic. Many problem arise while making
training event successful is employees are not contributing in training events and they are not
interesting in learning new network for Harley Street Dental Clinic. The is proper planning
which affects business operations in appropriate way, which is effective for growth of
association, so managers of Harley Street Dental Clinic has to give emphasise on motivation of
employees.
When workers are not ready to work under changed environment then HR manager must
personally know reason for not to work under changed environment. Then manager has to
resolve their problem. E.g. if workers have fear of loss of job, ineffectiveness in working style,
etc., so HR manager of Harley Street Dental Clinic has to make solution of their problems. There
are possibilities of many alterations which are significant for organisational growth. Manager
must tell about positive points of training and attach training with performance appraisal
(Chapin. 2012). This helps to alter business operations and perception can be come in
communication. As there are many information which has to be delivered to concern department,
so this can be maintained by using new network. All these has to be conveyed to employees.
With the help of new technology, they are able to learn new technique which is specific for
growth of Harley Street Dental Clinic.
8

In Harley Street Dental Clinic, there are numerous workers to provide good services.
There is difference in perception of employees, so manager can come with training method
which is acceptable by al workers. On the job methods of training are more beneficial as it
provides practical information how to use new network. There are possibilities of altering
business operations which are effective and significant for providing training. HR manager of
Harley Street Dental Clinic has to overcome problems and training can be done in appropriate
way (Christofakis and Papadaskalopoulos, 2011).
As Harley Street Dental Clinic is implementing new technology of communication within
organisation, so there are some problems such as lack of resources, etc. in practical training
started from Tuesday as per communication but due to miscommunication, training event started
on Monday. So this mismanage training event. While training workers face problem of language
barrier which affects performance also.
TASK 3
P5 Importance of team dynamics
Team dynamics is an effective system of psychological process and behaviour occurring
within an intergroup dynamics or intragroup dynamics. It can be useful and valuable in knowing
decision-making behaviour, developing effective therapy tools and popularity of unique
technologies and ideas. As per the Belbin’s characterizes model, there are nine role which are
play by the group member of the Harley Street Dental Clinic. 9 role of staff members and its
importance are determined as below:
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(Source: Belbin's Team Roles , 2018)
Plant: In this plant manager contribute their full affords in team role such as creative,
unorthodox, imaginative and solves difficult issues. All these are essential role for the
development of business growth and success at large level (Belbin's Team Roles, 2018).
Resource Investigator: They are curious and innovative that explore existing options,
create contacts and talk over for resources as per the team behalf (Moseley, 2013). They are also
known as enthusiastic members of team, who determine and perform with external stakeholders
to support the group achieve its objectives and goals.
Co-Ordinator: They are an individual who proceed on the traditional group leader duty
and have also been bring up to as the chairmen. In the Harley Street Dental Clinic, main role of
that person is to guide the group to what they understand are the targets. They are often good
listeners and naturally capable in order to acknowledge the worth that each and every group
member convey to the table.
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Illustration 1: Belbin's Team Roles

Shaper: They are the person who challenge the group to enhance. In nature they are
dynamic and mainly extroverted person who enjoy challenging another, questioning measure and
analysing the better methods for solving issues.
Monitor Evaluator: They are the best at evaluating and determining opinion that other
person often plants come up with. Such type of person are shrewd and goal, and they cautiously
weigh the strength and weakness of entire alternative before coming to an effective decision.
Team worker: They are the people who give better help and make sure that person within
the group are performing together in an effective manner. Such person fill the negotiators role
within the group and they are diplomatic, flexible and perceptive.
Implementer: They are an individual who acquire things completed. They move the
team's concepts and ideas into practical plans and actions (Pallagst, 2010). Implementer are
typically disciplined and conservative person who work efficiently and systematically and are
more well organized.
Completer-Finisher: They are people who observe that projects and tasks are done
thoroughly. They see that there have been no omission or mistakes and they pay more attention
to the little of details.
Specialist: They are an individual who have better and specialized skill that is required in
order to acquire the job complete. Specialist pride themselves on its ability and skills and they
perform to retain their professional position.
All these role of team dynamic are more essential and important for the Harley Street
Dental Clinic to maintain strong position at marketplace. There are some importance which are
determined as under:
Communication: It is a vital and essential for a successful task and project. Project
manager of the Harley Street Dental Clinic must provide accurate guidelines and advice
distinctly to see the group understands its activity and the group must feel more comfortable
relaying issue and inquiries together and the administrator.
Motivation: Team dynamic is also important and essential for the Harley Street Dental
Clinic to motivate their team members about increasing clients satisfaction by providing better
service (Todes, 2012). Beside this manager and leader of the company play above mentioned all
role that benefited to the employees while dealing difficult situation.
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Less conflict: Group members who not respect each other tend in order to emphasis on
their differences. Varying cultural experience and background may lead group member to create
decision and leap to wrong conclusion. Effective team is essential in reducing conflict and
misunderstandings among entire workforce in an effective and efficient manner.
Better results: Effective role of the manager and leader according to Belbin’s model
assist the business to achieve better results and gain competitive advantages within
predetermined period of time. Establishing a proper group involves determining a clear goals,
purpose, accountability and dependencies.
P6 Explain how working in a team help in achieving goal
Working in a team is more essential and better part for the achievement and success of
organisation easily. Team working is more effective for each and every enterprise is it manager
an better chance to interact with together and enhance strong relation among them (Valler,
Phelps and Wood, 2012). There are various benefits of team working such as less conflict, better
output, motivation, innovation and so on. All these are most effective for the success and growth
of organisation at large scale. Team working consists collective endeavour of entire person
towards accomplishment of common objectives and targets of firm. It will assist in finishing
work on given time period as well as enhancing performance and productivity of Harley Street
Dental Clinic.
When creativity, collaboration and communication are give chance to survive, the effect
can be good and positive for organisation targets and objectives. It give more capability to
employees to perform their all roles and responsibilities in an effective way. It will support in
developing competencies and skill of employees. When person with various skills knowledge
together, they are more capable to perform and work in an effective way. Team working
encourages manpower in order to feel better of its effort. It not only give advantage to workers
but it would also render advantage to manager. It will assist in making better relation with them
for future. Mission of the company can not accomplished on the negative possibility that it
disregard to attain its targets. There are some points which are essential for the company to
achieve better outcomes with the help of team working (Wu, 2015).
Interest: If employees of the clinic are occupied and knowledge with the basic leadership
process then it will assist Harley Street Dental Clinic in enlarging their inspiration level. In order
to achieve long term goals and objectives, it is important for the company to identify employees
12

interest in the organisation. This support the manager in detailing compelling regulations and
arrangements that assist in meeting wants for patients as well as achieving goals and objectives
of group.
Part of pioneer: Problems are observed by each and every organisation at the similar
time period, if pioneers completed its exercise and undertaking in legitimate manner. This will
support an organisation in monitoring better management to patients.
Group building: In order to developing teams for various capacities supports with fixing
specific problem in given time period. This assist with determining accurate regulations and
arrangements so moral plan and practices can be actualized in proper manner. This will support
with providing standard management to patients as well as satisfying them by serving better care
to them. Beside this project are done on time period and team objectives and goals can be
accomplished in an effective and efficient manner (Ziari and et. al., 2012).
My main aim is to improve team working by motivating team mates. In the project I play
different roles and responsibility in motivating all employees towards achieving of long term
goals and objectives within predetermined time period. In the organisation I play vital role in
communicating all information and data to my subordinates about the time duration of project. In
order to develop effective and strong team I can provide my full efforts which help in achieving
of better results and outcomes.
Beside this I use different ways to motivate my staff members towards completing all
work and activity in allotted time period. I am also play better role in guiding employee accurate
towards making strong and long lasting relation with employees. Another role which is play by
me as it providing training and development to the workers who have lack of knowledge in the
medical field. Such program increase employees knowledge and skill which help them to easily
treat patients carefully.
TASK 4
P7 Importance of CPD and Its Contribution to own learning
CPD stands for continuing professional development. This is the process which helps to
documenting characteristics and skills of employees. With the help of documenting, it is easy to
provide training for the areas which are weak (Ziari and et. al., 2012). This is the documenting of
skills according for developing skills which are effective and significant for growth of
13

association. As there are many changes which are taking place in business, so managers of
Harley Street Dental Clinic has to maintain portfolio which is effective and significant for
individual's growth. As Harley Street Dental Clinic is thinking to train their employees for
improving internal network of association. So with the help of CPD it is easy to analyse areas
where training is required. This helps to demote time at weakness areas and actions has to be
taken according to areas of improvement. There are many changes which are required to be made
in working style, so this affects employee's motivation and actions has to be taken according to
market requirement.
Importance of CPD-
CPD is essential for growth of association as it provides chance to employees to polish
weak areas. Importance of CPD in my organisation is a under-
Motivation and retention- With the help of CPD I can motivate employees to give their
best. This helps to make strategies which are effective and significant for making policies to
retain employees. There is good relations between employer and employee (Eddleston, and et.
al., 2013). CPD plans helps me to motivate team mates to perform work as per market trends.
When I am able to motivate peer members then I have good relations with them which helps to
retain them. I am able to motivate team mates to represent them in front of other parties.
Enhancing job performance- CPD helps to improve areas which are effective and
significant for training employees to give best related to job position. Areas which are weak can
be improved with it and accordingly training is provided. This helps to improve overall
performance of association. With the help of CPD plan I am able to perform task in appropriate
way which helps me to improve my efficiency. With learning decision making skills I am able to
make fast decisions as per change in business environment.
Emphasise on key areas for training and development- Training and development is
essential component which helps to make policies according to policies according to market
trends. This helps to make learn about techniques which re new and performance gets improved.
CPD plan helps me to improve my skills and hence I am able to improver skills of my team
mates also. Training and development helps me to learn latest techniques and actions can be
performed accordingly. This also helps me compete with external factors. CPD plan improves
my personal as well as professional skills.
Contribution of CPD on own learning-
14

With the help of CPD I am able to learn new tactics which are essential to improve
performance at work place. There are possibilities of making changes which are effective and
significant for customer satisfaction. As team leader I have to deal with various employees
having difference in their perception, so I have to perform activities in effective way. I am able
to learn motivational techniques to make business operations in appropriate way. There is use of
techniques which helps to perform business operations in effective way. But at the same time,
CPD helps me to know weak areas and accordingly actions are taken
(Grover, Bokalo and Greenway, 2014).
There is proper documentation of CPD which helps to know main areas of changes and
accordingly training can be done. This is effective for reduce wastage of time as well as cost.
CPD plan plays vital role in own development. This helps to learn techniques as per market
trends and applying them at work place. With the help of motivational skills I can perform my
job roles effectively and make peer members according to requirement. As team leader I am able
to make frequently decisions and deliver information to subordinates to achieve targets. Hence
CPD plan is effective for own learning too.
P8 Development plan that outlines responsibilities, performance objectives and required skills
Responsibility: There are various types of responsibilities in business association which
helps to plan training event in effective way. As there is requirement of some changes which
helps to make policies in accordance to gaining competitive advantage which is effective for
growth of my organisation. As I am team leader of 45 members, so I have to frame policies
according to them and analyse whether they are OK with change or not.
Performance objectives: Being team leader performance of team can be represented by
me. So I take actions of employees which are effective an significant for growth of association. I
want to improve working of my team, so I give more emphasise on motivation and leadership
skills. This helps to improve performance of overall team.
Required skills: There is requirement of various resources which helps to perform
business operations in effective. I give emphasise on knowing skills and competencies of
workers, so their weak areas can be improved. Being team leader I have to make my
motivational, leadership, decision making, etc.
In my team there are 50 members performing operations according to market trends.
There is requirement of different components which helps to attain goals and objectives. But I
15

lack in motivational skills, so I can not make team mates to work in specified manner. There are
some contingencies arise at work place, so there is requirement of leadership. With improvement
in leadership skills. I am bale to guide and direct subordinates. There are different situations arise
in business environment with which my team has to deal. In order to give best decision I want to
improve my decision making skills so best decision can be made. These three skills helps my
team to perform well according to business environment and hence targets can be achjieved on
time.
Above mentioned aspects are essential for making business operations in effective way
(Hough and et. al., 2010). There is requirement of various skills which helps to perform task in
better way.
SL
.
no
.
LEARNI
NG
OBJECTI
VE/GOA
L
CURRENT
PROFICIEN
CY
TARGET
PROFICIEN
CY
DEVELO
PMENT
OPPORT
UNITIES
CRITERIA
FOR
JUDGING
SUCCESS
TIME
SCAL
E
EVIDEN
CE
1 Motivatio
nal skills
I want to
improve my
motivational
skills which
helps me to
perform
business
operations
effectively.
Approaches
and models
used to team
work in
appropriate
way, this helps
to perform
operations in
efficient way.
Online
sources
and
interaction
with top
level
managers
helps me
to
improve
my
motivatio
nal skills.
Teams mates
and sub-
ordinate's
working style
helps to know
me about
improvement
in skills.
3
month
Now I am
able to
make team
mates to
work as
per
requireme
nt of
situation.
2 Team When I work I want to make I attended There is 1mont Team
16

Working in team as
team leader
there are some
conflicts
which arise
and desired
result can not
be achieved.
my team most
desirable by
achieving
targets in
appropriate
way.
various
guest
lectures,
conferenc
es, etc.
which
helps to
improve
team
working
skills.
relation of
calm and
good relations
are possible
with per
members.
hs mates
3 Decision
making
skills
I am not able
to give quick
decision after
analysing
situation and
this affects my
performance
at work place.
I want to
improve my
decision
making skills
to make
policies
according to
market.
With the
help of
analysing
situation
and good
speeches.
Top level
managers of
organisation
judge my
performance
at work place.
4
months
Senior
managers
From the above plan, it is clear where I was earlier and after learning what improvements
are possible. As team leader I have yo work according to order of top level managers and this
can be performed by subordinates. As there are many changes taking place in business
environment, so decision has to be taken frequently. This helps me to guide workers in
appropriate way.
CONCLUSION
From the above discussion it is clear that training is the event which helps to improve
skills of works. When some new technique is implemented in organisation, then there is
requirement of strategies which are beneficial for employees as well as employer. There is
requirement of training program associated with various activities. Gantt Chart and Time scale
17

helps to make chart which is effective and significant for growth of business enterprise. While
implementing training there are some problems faced by managers, so resolution techniques has
to be followed. Team is essential component which helps to perform business operations in
proper manager. Managers has to frame teams with people having skills related to assign duty.
CPD is effective to make strategies which are signifiant and effective for knowing areas of
learning. This helps to set duties and responsibilities and workers are able to improve their skills
regularly.
18

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