Strategic Operational Management

Strategic Operational Management

Answer 1
Strategy Formulation
a) i. the organization selected here is ASB bank and a brief about the internal resources and
the capabilities of the organization is presented here (Williams et al. 2017). Internal
resources mainly include the number of employees which is estimated to be 4907, the
services of the bank such as personal banking, business loans, educational loan facilitates
and services, internet banking, insurance services, atm services, bank branches,
computers and banking applications and software and some others (Williams et al. 2017).
ASB is one of the oldest banks in New Zealand and was founded in the year 1847 in the
name of Auckland Savings Bank. However on the other hand the capability of the bank is
also referred to. The capabilities of the bank are IT capabilities, financial capabilities,
problem solving capability and some others.
a) ii. External environment that can impact the organization includes political factor,
economic factor, social factor and technological factor (Williams et al. 2017). Political
factor like interest rates, rules and regulations and others can impact the working and
services of the organization (Williams et al. 2017). Economic factor like cash flow in
the market, economic scenario, stock market trend and others impacts the
organization. Social factor like choice and preference of people also affects the
popularity and position of the bank. Technological factor like updated applications
and software and system used by other banking organizations has an impact on the
organization as well (Williams et al. 2017). However on a general note some of the
external factors like economic recession, online scam, closing of small town banks

and some others can impact the organization (Namada, 2018). These are also the
external factors.
a) iii. Generating and selecting sustainable strategies at the corporate and business
levels of the organization is very important ( Strategies like monitoring of money
laundering can be done and this is all about illegal accumulation or sourcing of
money and this strategy will help in maintaining the business functionalities at the
organization (Williams et al. 2017). Other strategies include policy and programs
to supervise the banking work, setting up departmental function and some others.
Strategy Implementation
i. the organization’s formulated strategy can only be maintained and can be
supervised through appropriate leadership, management, staff, system and
structure (Hornstein 2015). ASB bank can follow staff management
approach, employee motivation, leadership style like team leadership,
following of labor law to manage the employee and treat them as resource
that can carry on with the strategy, contemporary management style and
others.
ii. monitoring and evaluation of the performance of the implemented strategy
can be done through checking the final outcome, yearly outcome in terms
of work, operation, services of the organization and also n terms of market
position and people feedback about the organization (Hornstein 2015).
Other than this legal transaction of money within the bank and outside the
bank also provides evidence of the performance of the implemented
strategy.