This document discusses strategic planning for the hospitality industry, focusing on the crucial factors to implement chosen strategies, creative strategies for competitive advantage, and various performance metrics. The case study revolves around Montcalm Marble Arch, a luxury hotel group based in London, England. It emphasizes the importance of technology, online presence, additional benefits, loyalty programs, and creativity in the hospitality industry. The document also explores critical success factors, key performance indicators, and the balanced scorecard approach. Get comprehensive study material and solved assignments on strategic planning for the hospitality industry on Desklib.