Strategic Quality and Systems Management (Task 2)

Strategic Quality and
Systems Management
(Task 2)

Table of Contents
• Introduction
• Quality Management & Performance
• Analysing approaches to performance evaluation
• Quality Management & Customer Needs
• Conclusion

Introduction
Quality Management is the process of monitoring all activities and
tasks including output to ensure that a desired level of excellence is
maintained at each stage of their production. This project report
covers the mechanisms of how quality supports performance
management, analyses of main approaches to performance evaluation
and examination of role of quality management in meeting customer
needs.

Quality Management & Performance
Quality Management and Performance Management are
complementary variables. If the performance declines the quality
is not maintained and vice versa. McDonald's has to adhere to
food quality standards and legal requirements in addition to
following its own set standards. If the employees are unable to
adhere to these standards the quality of the restaurant would also
fall, resulting in losses.