Pharmacy2U: HR Activities, Recruitment, Staff Retention Analysis

This report provides an in-depth analysis of the human resource (HR) practices at Pharmacy2U, a UK-based online pharmacy. It examines the company's recruitment processes, including factors considered during planning and the sources used to attract employees. The report explores Pharmacy2U's strategies for staff retention, such as maintaining equality, promoting work-life balance, providing adequate remuneration, ensuring effective supervision, and fostering a positive working environment. It also discusses the impact of poor management on the recruitment process and reflects on the advantages and disadvantages of their current recruitment and staff retention methods. Furthermore, the report delves into Pharmacy2U's performance monitoring systems, including supervision, observation, ICT software, and feedback mechanisms, while also touching upon legal and ethical responsibilities within HR management and planning for staff training and development. The analysis provides a comprehensive overview of Pharmacy2U's HR activities, offering insights into their strengths and areas for improvement.

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Table of Contents
Introduction......................................................................................................................................2
L01 The process involved in the recruitment of staff relevant to own setting....................3
L2 monitoring and supporting process of Pharmacy2U company....................................10
L3. Legal and ethical responsibility of human resource management..............................15
L04 planning for own learning requirement to managing staff.........................................19
Conclusion.....................................................................................................................................23
Reference.......................................................................................................................................24
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Introduction
This assignment mainly focused on the HR activities of a Small and medium-sized organization.
For this assignment, we select Pharmacy2U company which is a UK-based company established
at 1999. Its s a small and medium-sized organization who are mainly responsible for providing
online pharmacy services for their customers. Daniel Lee is the founder of this organization. To
maintain their all-organizational activities in systematic order, they follow HR activities. In this
assignment, we learn about what process they follow for their recruitment, what process they
follow to monitor their employees, the legal and ethical responsibility of their human resource
management, and a plan where they are managing their staff by arranging their required training
program.
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L01 The process involved in the recruitment of staff relevant to own
setting
The factors to be considered when planning and undertaking the recruitment of staff in
own healthcare setting.
Pharmacy2U is a small and medium-sized organization where 200 people work together to
provide their services to their customers (Aust et al.,2020). To get skilful employee, every
company need to set a specific recruitment policy where they can get quality employees easily.
For planning for their recruitment process, they need to consider some factors; those are given
below:
Qualification
organization’s needs can be changes based on their situation and their need also. If an
organization wants to improve their branding sector, they need to find those employees who are
able to promote their products and services in an effective way (Stahl et al.,2020). For
Pharmay2U company, they need to establish a strong online platform where they can target more
groups of customers and sell more products. For this need, they need to recruit those employees
who will be responsible for developing their web site and also for their maintenance.
Source of recruitment
Different company recruits their employee from different sources. Some company recruits their
employee from internal sources, which help them to save their cost. Some other companies
recruit their employees from external sources where they need to spend an amount of money for
advertising and spend a huge time to select their required employees (Lopez-Cabrales et
al.,2020). So, this process can also create some impact in recruitment planning.
Wages and salary
Every organization needs to set a specific salary which they need to pay for their new employees.
In the recruitment process, they find a suitable employee which they can afford with their
selected salary. Selecting salary is important when a company is planning for their recruitment.
Training and manpower development
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Before the recruitment process, a company needs to set some training and development programs
where they can develop their new employee’s skills (Caligiuri et al.,2020). Without those
training and development processes, an employee won’t be able to adopt their new
organization’s culture. So, this is another factor which needs to be considered when an
organization plan for their recruitment.
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How HR management team of Pharmacy2U could ensure staff are retained in own
healthcare setting
Staff retaining is a process where a company can reduce its employee turnover rate. From this
process, a company can reduce the cost of its recruitment process. The HR management of
Pharmacy2U company maintains some activities where they can retain their employees. Those
are given below:
Equality
To retain their employee, they need to maintain equality for their all employee. In this case, they
won’t be able to divide their employees based on their gender, nationality, religion etc. They
need to judge their employees based on their performance and their progress rate.
Work-life balance
There are some companies who pressure their employee to do more work for their organization
which is a violation of work-life balance rules. To retain their employee, they need to maintain a
proper work-life balance for their employee where employees can get enough time for their
families (Bandivadekar et al.,2020). Without that, they won’t satisfy their employees, who can
increase their employee turnover rate.
Enough remuneration
To reduce the turnover rate, companies need to pay enough salary for their employee. Some
country set some remuneration rules where every company in their country need to pay a
minimum wage which is set by their government (Wykes et al.,2019). Without that, a company
won’t be able to get more outcomes from their employees, and they can face their increasing
employee turnover rate also.
Effective supervision
In this section, every company needs to ensure some activities such as a one-way direction
process, an effective communication process between their supervisor and their subordinate, and
clear direction from their leader (Bartakova et al.,2017). Without that, a company won’t get
enough outcome from their employee, and they will dissatisfy with these types of supervision.
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Reduce employee’s pain
Employees are not a robot; they are human. So, they can make mistakes in their working life. In
these types of situations, a company need to determine the problem that is faced by their
employee. They need to take some steps to solve their problem which will be helpful for their
staff retaining.
Ensure a good working environment
To satisfy their employees, all organizations need to ensure a good working environment where
their employees can work effectively. A good working environment also can increase their
employee’s productivity and can ensure their employee's safety (Vesloguzova et al.,2020). It’s a
necessary element; without that, an organization won’t be able to retain its employees.
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Impact of poor management in the recruitment process
Poor management in recruitment only occurred when a company failed to plan a recruitment
process. For planning, they need to determent every possibility which can occur in their
recruitment process. For poor management, they won’t get a suitable employee for their
organization which can increase their high turnover rate. In poor management, they won’t
maintain an efficient hiring process because they just spend their money for their recruitment but
don’t get any outcome from this process (Vesloguzova et al.,2020). Low morale only occurs
when a company failed to maintain its standard. It can create a bad impact on their company’s
brand value. Every company needs an efficient employee to achieve its long-term goal. Without
that, a company won’t run its business smoothly. But for poor management in the recruitment
process, a company don’t get any suitable employee for their company which can be a reason for
lost their business.
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Reflection of recruitment and staff retention process
For Pharmacy2U company they maintain some specific process to recruit their employees. In
their steps, they are facing some advantages and some disadvantages also. the recruitment
process and the suggestion to improve those process is given below:
Job role definition and analysis
This is the primitive stage of their recruitment process. In this stage, they define and analyze job
roles where they determine what quality is required in this specific field. This analysis helps
them to find a suitable employee for their organization (Stahl et al.,2020). Pharmacy2U company
quality managers in their organization, so in this stage, they get some advantages to define the
job role.
Job description and person specification
After defining the job role, they set the person’s specification, which is required in this job. It
helps them to be circular for their new job where they can get a fresh employee. In this process,
they maintain a standard which help them to increase their brand value.
Source and method of job advertisement
Then Pharmacy2U company decide what source they use to recruit their employee. Normally
they use an internal source where they can save a huge amount of money for their company. But
sometimes they use external sources also where they can get some different skills which will be
beneficial for their company future (Caligiuri et al.,2020). In this stage, they can get a better
outcome if they maintain a good relationship with some training and development center. From
that, they can get quality employees easily.
Review applications and shortlist candidates
Then they receive the applications and select a shortlist candidate. They make this shortlist based
on their quality which is required for their job. In these stages, they get some advantages because
they can select an employee based on their behavior and their adoption process.
Conducting interviews and interim job offer
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After that process, they take interviews of their candidates, where they select which employees
are suitable for them and which are not. They can improve this process by changing their
selection process. They can add some different steps where they can get clear information of
their candite’s productivity in extrema situation.
Checking references and other eligibility
This stage is helpful to determine from what background their candidate comes from. It helps to
determine which candidate will adapt to their organization's culture (Cohen et al.,2017). It also
helps to get some personal information of those candidates which will be effective for
Pharmacy2u company.
Draw up a contract and confirm the job
After the all-selection process, they communicate with their final candidate and confirm the job.
This is a standard process they follow for their business organization. This process helps them to
maintain their brand value and also help to get quality employee from this process.
In staff retain process, Phermacy2U company maintain some activities such as good
remuneration system, improve career development opportunity, effective supervisor, provide
good work and life balance and ensure quality managers (Wykes et al.,2019). Those activities are
essential when a company wants to satisfy their employee and reduce its employee turnover rate.
Pharmacy2U maintains all those activities, which help them to retain their employment and
maintain their brand image also.
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L2 monitoring and supporting process of Pharmacy2U company
The performance monitoring system in Pharmacy2U
To monitor their employs performance, Pharmacy2U company maintain some activities such as
supervision, observation, monitoring with ICT software, 360-degree feedback and self-
evaluation process. Those activities are given below:
Supervision
In the supervision process, their manager monitors their all-subordinate’s activities and their
progress rate. From this process, a manager can easily determine which employee will be
effective for their company and which are not. This process also helps their employee to increase
their productivity (Caligiuri et al.,2020). Without that, they will lose their job, so it’s a strength
of this monitoring system. But they face some challenges, such as a lack of communication
between which reduces their productivity. Their manager needs to ensure effective
communication to achieve their aggregate goal.
Observation
Observation is a process where a manager follows a specific employee for a long time. In this
time, that manager collects all the employee’s data and monitors his/her progress rate. It helps a
manager to find what problem that employee face and what will be the possible solution. So, it’s
other advantages to improve their employee’s productivity (Stahl et al.,2020). But in this
process, some employees facing privacy issues which create a barrier to do their work
productively. It’s a weakness of this monitoring process.
Monitoring with ICT software
In the modern world, majorities of managers monitor their employees with ICT software where
they can easily get the update of their work. So, it’s an easy process to determine which
employees provide more effort to do their work and who are less (Stahl et al.,2020). For this
process, employees provide all attention to their work which is a strong side of the monitoring
process. Besides strength, they face some weaknesses also. This software is expensive, and the
company needs to pay huge money to purchase the software.
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360-degree feedback
Without a feedback process, a manager won’t get more outcomes from their subordinates. In the
360-feedback process, a manager provided the feedback and suggested the possible solution
where their employee can learn from their fault (Aust et al.,2020). It’s another monitoring
process Pharmacy2U company follows for their business.
Self-evaluation process
Pharmacy2U company also follows a self-evolutionary process where subordinates need to
provide a report where they need to mention the new learning from a specific process. From that
report, a manager can easily determine the efficiency of their employees.
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