Relationship between Organisational Goals, Objectives, and Policies in the Joy of Chocolate Case Study

Student ID - 02000900
Managing people and Organisations
Case Study:Joy of Chocolate
Task 01- Analyse the relationship between organisational goals, objectives and
policies and explain their contribution to effective management in the case study.
Goalscan be explained as broad aims of desired outcomes. They focus extensively on the
results that are expected to be achieved over a specific period of time, especially in the
long run. But there, it does not describe the methods used to achieve it. In this case study
when Suzy created JOC, she had several goals. However, in its early days,her majorgoal
wassurvival but later he wanted the business to become known for excellence and
innovative products when growing business.
In order to achieve that goal, one of her main objectives was finding fair trade suppliers.
The objectives can be explained as the specific tasks and measurable steps that a company
should follow to achieve its goals. They are measurable and quantifiable. When setting
objectives, they should be SMART (Specific, Measurable, Achievable, Realistic and
Timely). They are used to measure the success and progress of an organization in
achieving goals and without them, it is difficult to reach goals.
In the journey of her success at JOC towards her goals, she had some policies such as
adherence to health and safety measures as well as to regulations of food production while
minimizing the wasteas a part of quality culture. Policies are sets of ideas, plans or
principles that guide to make decisions in a particular situation that is officially agreed
upon. They are clear and direct statements thatexplain the way organizations plan to
dotheir businesses, services or actions.
Task 02 - Identify the main differences between the formal organisation and informal
organisation.
Performance can be identified as the main focus of a formal organization while informal
organizations focus on interpersonal relationships. Formal organizations are focusing to
reach specific goals and informal organizations are focusing on human psychological needs
and are not defined properly. Establishing a formal organization occurred with a proper
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Student ID - 02000900
plan or proposal while an informal organization is made suddenly or without the usual
forms. Formal organizations are well-structured to reach the goals but informal
organizations are not that much since they have mostly temporary or social goals. Formal
organizations are having a clear hierarchy, authority is well defined and performs the chain
of command very well. Informal organizations are not like that. They do not act according
to the hierarchical authority. Sometimes it can be identified several hierarchical levels but
and do not persuade to take members to the target by the superiors. Formal organizations
manage the flow of communication and information according to accepted rules according
to their hierarchical structure. There is no such system in an informal organization. They
communicate freely and interact ignoring the hierarchy. Formal organizations manage their
behaviors and outcomes according to the laws and rules. Informal organizations are more
personal and follow norms than role-related and group consensus decides behaviors.
Informal organizations promote social interaction, and the main objective of formal
organizations is to make a profit.
Task 03 -Explain the composition of the open system theory and explain how it
applies in the case study.
Organizations function on the basis of input and output systems. They are made up of
multiple subsystems. Those subsystems receive their inputs from other subsystems and
converts them to output which are useful for some other subsystems. Those systems are
influenced by the environment which provides key resources needed to maintain the
organizations and guide their transformation and survival. Those environmental
resources can be economic, political or social forces.The open system theory explains
the impact of such environmental factors onan organization.The key principle here is
that environmental change and impact greatly affect the efficiency of the organization.
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