BizOps Enterprises Operational Plan

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BIZOPS ENTERPRISES OPERATIONAL PLAN
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Table of Contents
1. RESEARCH& ANALYSIS............................................................................................3
2. OPERATIONAL PLAN.................................................................................................3
3. CONSULTATION PLAN..............................................................................................9
4. KEY PERFORMANCE INDICATORS.......................................................................12
5. CONTINGENCY PLAN..............................................................................................15
6. PROCUREMENT OF DELIVERY VANS..................................................................17
7. INTELLECTUAL PROPERTY GUIDELINES...........................................................17
8. BRIEFING: Retail outlet work teams...........................................................................18
9. MONITORING PROCESS...........................................................................................19
10. BUDGET...................................................................................................................23
12. OPERATIONAL COACHING PLAN......................................................................25
13. INFORMATION MANAGEMENT GUIDELINES................................................25
14. IMPLEMENTATION STRATEGY: Sales staff.......................................................26
• BizOps recruitment policies....................................................................................28
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1. RESEARCH& ANALYSIS
Bizops is an Australia based retail organization that has almost 150 retail stores, online and
phone outlets. The organization tends to manufacture a range of innovative and exclusive
products. The company was formed in the year 1998 by Simon Greig, Natushka Grieg and
Devedon Mersydale. The organization had started its journey with one retail store. Over the
years, the company has grown to a significant extent and currently, the business possess more
than 150 retail store. The vision of the company is to become one of the leading retailer and
manufacturing firm that deals with an exclusive and high-quality product in Australia. It can
be identified that the organization always deals with high-quality outcome, clean and green
products and sustainable practices. This approach has made the organization easily
differentiable than other retailers working in the same field. The mission statement of this
particular business process is to develop a brand worth excellent quality product line as well
as innovative services. The company is also interested in changing the requirements of the
customer base (Tracy and Dann, 2015, p.98). Constant focus on the health work environment
development is also integrated within the course of the mission and vision of the company.
The company has emerged as one of the most successful retail organization in Australia.
The company has been able to- meet the customer requirement at the utmost efficiency. Thus,
the company was able to secure a strong position in the retail industry of Australia. This
report incorporates a range of context within the operation plan of the esteemed organization.
By thorough analysis of the perspectives of the organization, it can be identified that the
company has a number of concerns regarding the financial aspect and the operational aspect
of the business. Thus, there is a significant requirement of finding the exact flaws of the
operational plan and financial plan of their company to generate better business outcome. The
factors are quite diverse. Therefore, some questions arise in this aspect. It can be identified
that no consultation plans are provided in the business for managing all the stakeholders
effectively. Thus, it is to be determined how all the company will consult with a range of
stakeholders. It is also quite evident that the key performance indicators cannot be found in
the primary business plan and the operational plan. It is extremely important to determine the
key performance indicators in order to maximize their performance. Besides, there are some
other aspects that can be identified within the course of this particular study.
2. OPERATIONAL PLAN
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Mission
The mission of Bizops is diverse in nature. The company is keen to implement a range of
operational aspect in order to grow the process to a significant extent (Hale, 2016, p.411).
The company has a number of associated aspects such as meeting the changed continuously
requirements of the customer based on offering product solutions that are innovative in
nature, employing staffs that are professional and enthusiastic, delivering personalized and
speedy services, providing products to the customers that are clean and green in nature,
delivering personalized and swift services, providing high quality and innovative products to
the customer base, managing improvement processes such as continuous improvement. The
company is especially
Objectives Resources
Getting and staying profitable
Productivity of the people and resources
Excellent customer service
Employee attraction and retention
Finance management, resource management
Human resource, operational resources
Customer service tools, CRM software
Amenities, office atmosphere, perks
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No. Activity Resources Procedures Responsible When Budget KPI
1.
Define specifications of
the van
Minutes Have a meeting
with
representatives
of outlets,
marketing
manager and
operational
service
manager
Marketing
supportive
team Marketing
Manager Some
representatives
of the outlet
01 July Budget of the
project 7.5
million 50.000
per outlet
All members to
attend meeting
according to date
and time.
2 Purchasing resource
items
Financial
aspects,
transport
aspects,
shipping
structure
Conducting all
the elements
within the
transports,
travelling
goods and
shipping
related
processes in a
Financial
manager,
auditors,
transporters,
representative
at the outlet
03 August Budget of this
particular
project I
AUD 1.3
Million per
outlet
All members to
initiate the process
of their own.
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significant
manner.
3
Handing Inventory Unpacking
boxes, sorting
the retrieved
items,
disposing of
box and
packing
materials, store
items according
to the policy of
the company
Straightening
items after
customer
handling,
making sure all
the items are
clean and free
of dust,
reorganization
of the shelves,
keep customers
engaged and
interested in
shopping
Store associates 10 August Budget of this
particular
segment is
$350,000
Step by step
management of the
process is required
4 Customer Service Tele-calling
software,
Associates,
Business
details
In store
assistance,
transaction
processing and
handling
Store
associates,
store managers,
quality
managers,
23 August For customer
service the
organization
have decided
to hold a
CSAT score
Net promoter score
First response time
Customer retention
rate
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