Therapeutic Communication Techniques in Nursing: A Practical Approach

Student name:
Institution:

Question 1
Communication is a process that leads to interaction and connectedness between human
beings while exchanging information and can occur verbally or nonverbal (Adler, Rodman & Du
Pré, 2016). Therapeutic communication is the process of face to face interaction which normally
focusses on advancing the physical and emotional well-being of the patient (Davis Boykins,
2014). The setting for the interaction to take place for a therapeutic communication interview
include a private room, with a free chair that is comfortable. The room is neat and clean. The
patient named as (Mrs. X) who approached me (Nurse) in the morning during the major ward
round to discuss a certain issue that was disturbing her and I asked her to visit my office over the
lunch hour for a discussion.
Question 2 and 3
It was over lunch hour when the patient (Mrs. X) found her way to my office room in the
hospital. I allowed her in she sat down. Good afternoon! Not that bad, the pain is decreasing.
(seems disturbed and stressed) Yeah sure! (complaining) I’m really mad. I’m really upset. My
brother spent all the money I left him with and he still has the guts of asking for more. I feel so
bad, I can’t sleep. I stay awake all night. (relieved)Yeah sure! (smiling back) Mmhh I see. I will
just take it as it is. It has already happened. Thank you!
Question 3
Come in. May you please have a sit. Good afternoon madam! How are you feeling now? Is
there something you would like to talk about? Go on... (maintaining eye contact) You are really
mad? Well! This causes you to feel angry? (Amazed) you have difficulty sleeping? (smiling) This
gives a whole new meaning to “just relax.” That’s hard to believe. You welcome!
Nurse: you welcome!
Question 4
I applied therapeutic communication technique in the conversation and it ended up
effective as the patient got out of the room while relaxed compared to how she got in. Some of
the techniques I applied in my therapeutic communication include broad openings (by using