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Student Name: Luke Cumming
Student ID:E0943604
32450/04 Knowledge test - Short Answer Question (SAQ)
E1123
Certificate III in Health
Services Assistance
Module 1: Working in a
healthcare environment
This assessment is 4 of 5.
1. Background/Overview
Health Services Assistants are required to support a range of
clients with different medical conditions in a range of
healthcare settings. It is important to not only understand how
the human body works, but also any related medical
terminology that might be used in the healthcare environment.
When commencing a shift, or where new information about
clients becomes available, a clinical handover is completed
with the Registered Nurse. The clinical handover generally
follows the ISBAR format, and provides the health services
assistant with critical information about the client they are
supporting. When providing and information back to the
Registered Nurse or other healthcare professional, the same
ISBAR format is expected to be followed.
The use of terminology can be challenging, as accuracy
is a must. Making a simple spelling mistake could
change the entire meaning of a term or abbreviation.
For this reason, you cannot make any spelling mistakes
in this assessment when using medical terminology.
Please make sure you check the spelling of all medical
terms using your medical dictionary, provided by Open
Colleges.
2. Brief
For this assessment, you will be demonstrating your ability to
listen effectively, and correctly interpret medical terminology
within the health context.
This assessment is split into four parts – Part A, Part B, Part C
and Part D.
Parts A – C are made up of 4 short answer questions based on
3 different clients. You will need to answer these questions,
and utilise the provided ISBAR template to complete this task.
Part D is made up of 4 short answer questions based on the
use of medical terminology in the workplace.
Deliverables
Please submit this assessment in
Word doc format.
To do list:
1. Write your name at the top of
this page.
2. Read the
background/overview and
brief sections of this
document.
3. Answer the 4 short-answer
questions in Part A and
provide referencing as
required. Include a copy of
your ISBAR template.
4. Answer the 4 short-answer
questions in Part B and
provide referencing as
required. Include a copy of
your ISBAR template.
5. Answer the 4 short-answer
questions in Part C and
provide referencing as
required. Include a copy of
your ISBAR template.
6. Answer the 4 short answer
questions in Part D and
provide referencing as
required.
7. Save the document using the
naming convention: [your
student
32450/04 E1123 - LT33115 Certificate III in Health Services Assistance Page 1 of 18

number]_32450_04.doc.
8. Upload your file in Open
Space using the relevant
Assessment Upload link in this
Module.
3. Activities
Part A - Client: Hunter Burns
Click on the following link to watch the video of Kathy Foley the Registered Nurse providing clinical
handover, and answer the following 4 short-answer questions.
Link: https://opencolleges-1.wistia.com/medias/c5t4mnwxk4
 Your written answers should be approximate 40-100 words in length (+/-10%). The word count
is a guideline and you can present your answers in narrative or bullet point format.
 Ensure you acknowledge and cite your sources accordingly – this is important whether you use
your own words or another writer’s. You can review the Academic Referencing Guide in your
student handbook.
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Part A - Short-answer questions
1. What does ‘hypoglycemia’ mean?
Type your answer below:
This is a condition which is caused by very low blood sugar levels which are the body’s main source
of energy. In most instances, hypoglycemia is as a result of reaction to diabetes medication for
instance insulin (International Hypoglycaemia Study Group, 2015)
2. How often does the Registered Nurse want you to check Hunter’s blood glucose levels? In your
response, list both the abbreviation and the full terminology.
Type your answer below:
Blood sugar levels should be checked 4 times a day (Q.I.D). The tests that should be conducted
include:
PP – Post prandial.
FBG – Fasting glucose level.
BGL – Blood glucose level.
OGTT - oral glucose tolerance test
CBG – capillary blood glucose
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3. Identify the correct spelling of the following term, and identify the components (prefix and/or root
and/or suffix) of the term:
Type your answer below:
Retinopathy-
root- retino.
Suffix- pathy.
Image: © 2015 greenhatworld.com
4. You have completed a blood glucose test on Hunter, and the result is 14.5mmol/L. Using the ISBAR
template (next page), prepare a script for the handover you will provide back to the Registered
Nurse with your findings. You will need to use appropriate medical terminology to complete this
task.
NOTE: Make sure you have completed a thorough spell-check of your handover before
submitting, using the medical dictionary provided by Open Colleges. Any spelling mistakes
in medical terminology will result in a ‘not yet satisfactory’ grade.
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