Develop and Review Case Management: Knowledge Test - Short Answer Questions

Student Name: Ivan Osazenomwan-obanor
Student ID: E0667164
32510/04 Knowledge Test - Short answer questions
CHC52015
Diploma of Community Services
Module 4: Develop and review
case management
This is assessment 4 of 4.
1. Background/Overview
As a case manager, you have a legal obligation to protect the health
and safety of your clients, other workers and yourself.
2. Brief
This task consists of four (4) parts based on a particular scenario.
This assessment provides you with the opportunity to demonstrate
your knowledge of the following areas:
 Developing WHS, hazard and risk control procedures for
your workplace to meet legal requirements
 Consulting with employees regarding health and safety issues
 Providing WHS training to other employees
 Reviewing and evaluating WHS practices
Deliverables
Please submit this assessment in
Word doc format.
To do list:
1. Write your name and student
ID at the top of this page.
2. Read the
background/overview and
brief sections of this
document.
3. Read the scenario.
4. Complete the 4 parts.
5. Collate your written answers
into one Word document.
6. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in
Open Space using the
relevant Assessment Upload
link in this Module.
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3. Questions/Task
Read the scenario and then answer the questions that follow.
You work at CareShore in the community services office. You are responsible for undertaking case
meetings to plan, monitor and review service provision for clients. In addition, your role requires you
to manage work, health and safety (WHS) implications for the other members of the team, the clients
and yourself in the performance of the service.
At a recent team meeting, two workers raised concerns regarding their health and safety in the
workplace, particularly in regard to potentially aggressive client behaviour. The concerns arose after a
client had a violent outburst and the Police were called to the CareShore office. Employees felt that they
were underprepared to handle the situation and that the CareShore management team was not doing
enough to protect the health and safety of its employees.
Your manager admitted that the current CareShore WHS policies and procedures were developed for the
attached age care facility. The community services office was a relatively new addition for CareShore
and the procedures had not yet been updated to reflect the new environment.
To rectify this problem, your manager has asked you to establish new WHS procedures and systems
specifically for the community services office of CareShore.
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Part 1
1A. As a case manager at CareShore, even before you start your first client intake, it is important that you
understand the WHS requirements for a community services organisation. Briefly describe the legal
obligations that CareShore would have in relation to the following WHS areas.
Area Legal obligations
(100 words each)
Record-keeping and reporting Work Health and Safety Act 2011, which imposes obligations on
people at workplaces to ensure work health and safety. The
underlying purpose of the act is to protect the health and safety
of workers and other people by eliminating or minimizing the
risk arising from the work or workplaces Some of the record
which have to be kept are:. injury/incident reports and
investigations* • workers rehabilitation and compensation
records* • first aid records • chemical register identifying those
which are classified as hazardous substances and including
Material Safety Data Sheets (MSDS) • risk assessments and
controls • training records • certificates and licences •
maintenance and testing records (e.g. Residual Current Device
[RCD] tests) • hazard report forms (and actions taken) •
workplace inspection/safety check forms • major
incident/dangerous occurrence reports to SafeWork SA.
Due diligence Work Health and Safety Regulation 2011, which describes what
must be done to prevent or control certain hazards which cause
injury, illness or death
Consultation Work Health and Safety Act 2011, which imposes obligations on
people at workplaces to ensure work health and safety.
Consultation is a legal requirement and essential for managing
health and safety risks. Consultation with workers:
 Talk to each other on WHS matters
 Listen to their concerns and raise your concerns.
 Seek and share views and information.
 Advise workers of the outcome of consultation in a
timely manner.
One must consult with workers in the following cases:
 Identifying hazards and assessing risks.
 Making decisions about ways to eliminate or
minimizing those risks.
 Making decision about the adequacy of facilities for
welfare of workers.
 Making decision on the health and safety procedures.
Hazard manual tasks Work Health and Safety Regulation 2011, which describes what
must be done to prevent or control certain hazards which cause
injury, illness or death. Manual tasks such as lifting of objects,
cleaning vehicles, servicing of parts and many more of serious
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physical ramification. It has to be ensured that the workers are
equipped with protective gearing at all times to keep them safe
and secure during their working hours.
Infection control Employees are subscribed under occupation health and safety
act to provide a safe workplace for their employees, including
the provision of adequate infection control procedures, right
equipment and training.
1B. Briefly describe the legal responsibilities of each of the follow duty holders under WHS legislation.
Area Legal obligations
(50 words each)
Persons conducting a business
undertaking (PCBUs)
A PCBU (Person Undertaking a Business or Undertaking) is the
legal entity operating a business or undertaking. A PCBU may
be an individual person or an organisation conducting a
business or undertaking. A PCBU has the primary duty of care
to ensure the health and safety of the workers while they are at
work in the business or undertaking. A PCBU is also
responsible for ensuring work carried out does not carry any
kind of risk to the health and safety of others.
Case Managers/Supervisors who are the senior executives who make, or participates in
making, decisions that affect the whole, or a substantial part, of
the business or undertaking. Officers may be a person identified
within the meaning of section 9 of the Corporations Act (not
including a partner in a partnership), an officer of the Crown,
and an officer of a public authority.
Case Workers These are the people who are directly facing the hazards of a job
and often have valuable knowledge, expertise and motivation to
improve health and safety. This makes the case workers central
to the process of setting health and safety standards at
workplace.
1C: In addition to being aware of your organisation’s WHS policies and procedures, it is also important
that you know your state or territory’s WHS requirements. In the table below, provide details on:
i. Who is the WHS regulatory authority in your state or territory
ii. Provide their website url (web address)
iii. Describe their aims
Your state or territory’s WHS
(20-50 words each)
Who is the WHS regulatory
authority in your state or
territory
Workplace Health and Safety Queensland (WHSQ) - Office of
Industrial Relations is responsible for improving work health and
safety in Queensland and helping reduce the risk of workers being
killed or injured on the job.
Provide their website url
(web address)
https://www.safeworkaustralia.gov.au/snippet/whs-authorities-
homepages/contacts-queensland
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