Benefits of Interpersonal Communication Skills for a CEO of an IT Firm

Student’s Last Name 1
Communication Skills
By (Name)
Course
Professor
University
Date

Student’s Last Name 2
Introduction
Interpersonal communication refers to the process through which people exchange
information, meanings, and feelings through verbal and non-verbal messages. Interpersonal
communication is not just made up of the spoken words but also the language used to pass the
information. Internal personal communication comprises of several elements which facilitate
effective communication. The first element is the communicating parties. For any
communication to take place, two or more people should be involved. This includes the sender of
the message and the receiver. Another element is the message. The message can be conveyed
through facial expression, body language, and tone of voice. Moreover, during the
communication process, noise distorts the message. In order for communication to take place,
there is need for a communication channel such as a telephone. The primary goal of this essay is
to elaborate on the benefits of the interpersonal communication skills of listening, questioning,
and feedback for a CEO of an IT firm.
Benefits of Listening
Listening conscientiously is a communication requirement and it is applicable to the CEO
of an IT company. As such, it is important that the CEO understands the importance as well as
the relevance of the interpersonal communication skill of listening to their IT firm. Listening
necessitates the interpretation of both audial and visual stimuli with the intention of gaining
clarification of a specific idea that is communicated from an outside source (Donnon, et al.,
2014, pp.514). As such, it is important for the CEO to acknowledge the different points of views
of every staff. By doing this, the CEO will encourage respect in the workplace. The IT firm
requires that the CEO listens to the customers’ needs and grievances to ensure that the
organization offers the best IT solution for their needs. In addition, listening is crucial for the
CEO if they are to help guide the customers in diagnosing their IT problems as well as develop
the best IT management tools. Nonetheless, the communication skill of listening gives the
employees of the IT firm an opportunity to contribute to the tasks assigned by the CEO both
formally and informally.
Listening is also important because it creates a synergy between the CEO and IT
technicians along with other subordinates. Such kind of synergy is important because it makes

Student’s Last Name 3
sure that organizational goals are achieved. It is important that the IT technicians and the CEO
keep consulting each other to make sure that understand the market which they operate in and to
make sure that quality is achieved in designing and developing IT solution tools. Listening
generates collaboration between the CEO and the subordinates (Erozkan, 2013, pp.739). As
such, the IT staff end up gaining trust in their CEO by acknowledging that their opinions are
heard and they can make choose practical work that they want to work on albeit informally.
Benefits of Feedback
The interpersonal skills of feedback involve the messages the receiver returns which
allows the sender to understand accurately that the measure has been delivered and received. The
types of feedback include verbal and non-verbal. The interpersonal communication skill of
feedback is important for the IT firm because it enhances motivation among the employees
(Chan, et al., 2012, pp.3190). This assists them to achieve the firm’s goals. The CEO of an IT
firm engages in communication through the application of feedback principles to improve a
collaborative work environment and produce outcomes in an efficient manner. Moreover,
feedback assists the CEO to build a strong relationship between the IT firm and the clients. The
CEO may gather information from the clients about their views on certain software that the firm
has developed or adopted. This assist the firm to understand the areas that can be improved to
satisfy the interests of consumers’ (Lolli, 2013, pp.295). On the other hand, the CEO may collect
feedback from employees and identify the type of training they may need in order to develop
their skills.
Many organization undergoes change which may be important for the success of an
organization. In such situations, an IT firm may want to adopt new technology and it is important
for the CEO to collect feedback from the employees about their view concerning the new
technology. This will assist the CEO to understand the number of employees who are not
comfortable about the new technology and the impact it will have on the employees. The
feedback received from the employees will assist the CEO to address the fears and insecurities to
the employees in order to reduce resistance to organizational change (McCarthy, Trace and
O'Donovan, 2014, pp.227). Nonetheless, feedback in an IT firm assist the CEO to encourage a
conducive working place through collaborative feedback from the employees. The interpersonal