Importance of Human Resources and Strategies Development in South Africa and Seta’s

This assignment discusses the importance of human resources and strategies development in South Africa and SETA's. It explores the role of human resource management in the public sector and the strategies used for training and development. The research motivation, related academic literature, research paradigm, scope of research, and sequence of research activities are also discussed.

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The Importance of Human Resources and Strategies Development in South Africa and Seta’s
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Table of Contents
REFLECTIVE EXERCISE 1.................................................................................................4
Problem Statement.....................................................................................................................4
Research Motivation..................................................................................................................5
Related Academic Literature......................................................................................................5
Research Paradigm.....................................................................................................................6
Scope of Research......................................................................................................................7
The Sequence of Research Activities for Collecting Information/Data.....................................8
Time Frame................................................................................................................................9
Research Participants...............................................................................................................10
INTRODUCTION..................................................................................................................11
Present/Discuss Your Chosen Research Topic........................................................................11
The Key Arguments and Findings from Pertinent Literature and Critical Review on It.........12
The Main Research Question(S), Reason Behind The Interest In The Topic And Questions,
The Motivation For Your Research, The Link Between Your Topic/Questions And Existing
Research Literature..................................................................................................................13
The Feasibility of the Study and the Way Access Can Be Gained For Collecting Data.........14
Conclusion................................................................................................................................15
RESEARCH METHODOLOGY.........................................................................................16
Qualitative design.....................................................................................................................16
Interviews.................................................................................................................................17
Use of Questionnaires..............................................................................................................19
Action research.........................................................................................................................20
Epistemological stance.............................................................................................................20
Threats to Reliability and Validity of the Research Design.....................................................21
Procedure for Selecting Participants........................................................................................21
Problems to be Encountered when Accessing Data.................................................................21
Ethical Consideration...............................................................................................................22
Pilot Data Gathering Instruments.............................................................................................22
Data Gathering Instruments.....................................................................................................22
Findings from The Data...........................................................................................................23
Discussion................................................................................................................................23
DATA ANALYSIS AND FINDINGS...................................................................................25
Introduction..............................................................................................................................25

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Findings....................................................................................................................................25
Interrelationship between the Research Findings and the Collected Data...............................26
Research Limitation.................................................................................................................26
Conclusion and Recommendation............................................................................................27
Bibliography...........................................................................................................................28

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REFLECTIVE EXERCISE 1
Problem statement. Plan a research assignment on a topic of your choice. Choose something
that you have some knowledge about and, preferably, are interested in, that you will be able
to write an assignment of not more than ten pages on. You must cover the following in your
research plan:
Problem Statement
The topic of research is to assess the importance of Human resources and Strategies
Development in South Africa and Seta’s. The Human resources and Strategies Development
is very important to support the financial progress and development programmes (Collis and
Hussey, 2013). The human resource development strategies are significant to establish the
sound foundation for proper application of human resource development of the nation. The
functions of the statutory National Skills Authority is to apply the strategies related to skills
development, review the act, and report the development made by Sector Education and
Training Authorities. In the reference of South Africa, the training and development has
consideration in recent times as the mean stating the precarious people development
advantages (Saunders, Lewis and Thornhill, 2012).
The significance of the human resource development strategy is identified by the
governments and shared via the businesses, NGO, workers, and the educational sectors of the
societies of South Africa. The human resource development strategy is very significant in the
recent time. The human resource development strategies have been identified as vital
instrument in the strategies of the governments to hasten the growth or development. The
framework is that the National Ministries of Education and Labour established the new
administrative structure for the human resource development in South Africa, namely the

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National Human Resource Development Strategy or NHRDS in year 2001. The major
objective of National Human Resource Development Strategy was to render the plans to
make sure that human beings in South Africa are prepared to take complete participation in
the societies of South Africa, to be capable to search or conduct the work, and to help justly
from this (Houston, 2004).
Research Motivation
I have chosen the topic’ Why Human Resource Development Strategies in South Africa and
Setas are so important. The reason is that it is very essential to know the nature, scope, idea,
concept, and the significance establishment of Human Resource Development (HRD),
Human Resource Management (HRM), education, learning and training. The main research
motivation behind this research study is to assess the impact of the significant outer variables
on the procedure of Human Resource Development in the structural setting in public sector.
This research study is also very important to know the requirement of the National Human
Resource Development Strategy in South Africa. This research study is beneficial to render
the proper investigation of a legislature and policy framework for Human Resource
Development in public sector of South Africa with the impact of transformation of South
Africa after year 1994 (Bell and Bryman, 2007).
Related Academic Literature
This topic of ‘significance of Human Resource Development Strategies in South Africa and
seta’s’ has been also discussed in other academic literature. The one of related academic
journal article is ‘New Challenges for South African Development and Training-Linkages to
Empirical Research (Jinabhai, 2005).’ The other related academic journal is ‘The Role of
Human Resources Management on Enhancing the Teaching Skills of Faculty Members
(Rafiei and Davari, 2015).

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Research Paradigm
The present investigation has been done on the basis of interpretivism paradigm, the same
will be applied in order to describe the underlying meaning of (Importance of Human
resources and Strategies Development in South Africa and Seta’s). The rationale of using this
paradigm is to interpret the reality, through qualitative method, in form of interview with the
managers of Seta’s. The reason behind using this design is to facilitate better comprehension
of the existing situation.
The current investigation has considered the exploratory research design, because the
research problems are to be addressed in form of interview and with the help of secondary
data analysis obtained from the literature review. The exploratory research design is best
suitable with the qualitative and inductive reasoning (Alvesson and Sköldberg, 2017). The
interpretivism paradigm emphasizes on qualitative study over quantitative study. Further, it
assists in developing theories, as the existing theories are insufficient to analyze the intricacy
of the situation being examined.
The study will take inductive approach, to develop an ideal data base and behavior of
research participants will assessed to reach at a valid conclusion. For this task, range of
observation is approached from specific to general.
The research will be purely based on qualitative methods, qualitative interview will be
conducted to obtain relevant data, and the same will be observed with the identification of
themes. The research method will emphasize on specific information and data, as it is a pure
observational study conducted to assess the importance of HR and strategies development.
The qualitative data will be considered; sine the main purpose of the study is to describe the

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phenomena on the basis of the perception of managers in a given situation (Taylor, Bogdan
and DeVault, 2015).
Following to this, purposive sampling will be given more significance; it is because the
investigation will be primarily conducted to fulfil the cited purpose. This sampling type is
employed as it is highly appropriate to answer the research questions (Walliman, 2017). The
data will be collected through primary as well as secondary data collection method. For the
secondary sources, books, journals, Seta’s annual reports will be considered. On the other
hand, the primary data will be collected through interview held from the managers of Seta.
Ethics will be significantly considered in the present investigation, only valid and reliable
sources will be takes plus honesty, integrity, confidentiality and security will be given
priority. The research participants will be fully made aware of the research purpose and
objectives (Kumar, 2019). They will not be forced to join or leave the research.
Scope of Research
The scope of the research lies in the aspects to assess the importance of Human resources and
Strategies Development in South Africa and Seta’s. With the continuous investigation on the
human resources and development of strategies in the South Africa, firms will be able to have
better understanding on overall HRM, HRD, training and development and other influences
of significant factors in an organizational setting. Adding to this, the scope of study enables
the Seta to consider strategies for human resource and development in future, so that they can
work out their best efforts and stage of HRM can be improved. It is evidenced that; human
resources have been playing a significant role in the operations and success of organization.
Thereby developing appropriate strategies for them is highly crucial and researching on the
same topic is proved to be very significant, lending better scope to the study.

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The Sequence of Research Activities for Collecting Information/Data
Initially, I will identify the scope of the study through determining research questions and
objectives. Thereafter; I will explore previous studies and research topics and prepare the
draft of literature review for better understanding on the subject matter. Based on the
information attained, I will obtain primary data from interviewing the managers of Seta and
asking them relevant questions. Side by side, I will acquire valid and reliable secondary
information relevant published textbooks, articles and internet sources. Following to this,
data analysis and interpretation will be conducted, wherein I will rigorously interpret and
analyze the data to reach justified solutions. On the basis of data, final conclusion and
recommendations will be made to assist the firm in developing effective strategies for the
better management of human resources, and this will thereof help in realizing the underlying
importance and relation of Human resources and Strategies Development.

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Time Frame
Steps Description Week
1 Introductory Stage
Identification of the area of interest 1
Topic will be selected and approved from tutor 2
Topic will be refined for the development of dissertation 3
Proposal will be made, and submission will be done 4
2 Chapters 1-3 finished
Draft will be completed for introduction 5
Literature review draft will be completed 6
Draft on research methodology will be completed 7
3 Data collection
Data analysis and Interpretation 8
Completion of Data Analysis and Discussion 8
Conclusions and recommendations 8
4 Final Writing up
Structure, presentation and proof reading 9
5 Final Stage
Final proof reading and checking 9

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6 Project Submission 10
Research Participants
The research participants of the study will be the managers of SETA; they are selected by
considering their eligibility and knowledge. As they would be able to provide authentic,
viable and reliable information, related to the main topic. This will help in gaining better
insights and empathy on Human resources and Strategies Development in the organization.
The reason behind selecting these participants is that they are best aware of the strategies and
human resources of the SETA and will provide optimal answers to the asked question

INTRODUCTION
In this following assignment, the main focus is on human resource management and
development and its significance in the public sector of South Africa. On the other hand, the role
of SETA in South Africa’s public sector can also be understood in this work. It states the
methods that are needed to be taken and along with this, it also explains about the needs of using
the training and development procedures for the betterment of the employees in the organization
of South Africa. It also describes the way of delivering the productivity and improvement of
service quality. The following work provides some research questions and also explains the
motivation for the research work.
Present/Discuss Your Chosen Research Topic
The present topic states about the importance of human resources and the strategic development
in South Africa and SETA’s. It has been understood that for the purpose of training and
development in South Africa, certain steps are taken into consideration. Human resource
management plays a vital role in the development of South Africa and SETA’s. It has been
noticed that the strategies that are used in the human resource development processes are helpful
for understanding or tracking the share of the Governments in the NGOs, businesses, educational
sectors and workers of the South African societies (Ngandu et al., 2017). In other words, it can
be stated that human resource development strategies help in understanding the need for standing
with the Sector Education and Training Authority. The main aim of human resource management
is to identify the issues that are approaching in the path of development. On the other hand, it
also aims to prepare certain plans that will be helpful enough for the people of South Africa to
participate in the training and development process.

Human resource management helps in supporting the economic growth and programs for
bringing development among the people of South Africa. It has been noticed that human
resource uses different strategies for SETA’s betterment. With the help of these, the HRD will
also be able to provide training and education to the people of South Africa. Thus, it can be
stated that human resource management plays a huge role in managing the educational and
training factors among the people of South Africa. SETA usually promotes its development skills
along with the HRM (Ndedi and Kok, 2017). It aims to provide training and education to the
workforce of South Africa. In addition to this, it also helps in improving the working condition
of the workers as well as it delivers certain steps through which, they will be able to improve
their production accordingly.
The Key Arguments and Findings from Pertinent Literature and Critical
Review on It
According to the perception of, Rafiei and Davari, (2015), it has been observed that human
resource management focuses on the working class of South Africa. It takes certain initiatives for
improving the condition of the workers. It delivers basic training facilities and development
programs to the workers. Human resource management tries to develop the skills of the people
so that they can work in an efficient manner. The needs and wants of the staffs are also
considered by the HRM (Rafiei and Davari, 2015). Different practices can be noticed in the
HRM of the organization. The HRM of South Africa uses the selection strategy for selecting
appropriate staff members for the work product.
After the selection process, training is given with the help of SETA. It makes the members so
efficient that they become capable enough of delivering better productivity and performance to

the organization. In this manner, the economic growth of the country will also be controlled. For
enhancing the skills of the staffs, different training methods are used such as job training,
training with the help of theoretical education, learning method, providing different courses and
distance education. Through this method, the staff members are given better facilities that are
sufficient enough for them. In the context of, Jinabhai, (2005), it has been understood that South
African people are getting huge benefits because of the developmental strategies in human
resource management and SETA.
In accordance with, Jinabhai, (2005), it has been observed that employees of the organization are
getting facilities from both human resource management and from SETA. Sector Education and
Training Authorities are providing development skills strategy with the help of HRM. In addition
to this, it has been noticed that South Africa is providing development and training facilities to
the employees for their growth and development. With the help of such facilities, the employees
will also be able to tackle the situations that are coming in their path.
The Main Research Question(S), Reason Behind The Interest In The Topic And Questions,
The Motivation For Your Research, The Link Between Your Topic/Questions And Existing
Research Literature
The research topic has some specific research questions such as:
1. What is the importance of HR and strategic development in South Africa?
2. What is the role of SETA in providing facilities to the employees or workers of South Africa?
With the help of these research questions, the research scholar will be able to understand the
impact of HRM on the working management of South Africa in accordance with SETA. There is

a link between the research topic and the research questions as both of them tries to make the
study more specific. From the research topic, the important issues that are needed to be
considered can be understood. Depending on this, the research questions are made.
The research scholar found this topic interesting as with the help of this topic, the matters of
SETA will be acknowledged. Along with this, the scholar will also be able to identify the human
resources development programs that are influencing the people of South Africa. The way by
which, SETA is helping those people can also be understood through this topic. The research
scholar has considered this topic for carrying on its research as it is delivering better scopes and
ideas about the human resource development process and also about human resource
management practices. However, it has been observed that the research scholar will be able to
understand the influence of the policies and procedures of human resource management on the
employees of South Africa. In addition to this, the needs and requirements of the employees will
also be understood from this topic (Aigbavboa, Oke, and Mokasha, 2016). Lastly, it has been
noticed that with the help of this, the legislature and the appropriate framework of the human
resource development in the public sectors of South Africa can be identified.
The Feasibility of the Study and the Way Access Can Be Gained For Collecting Data
For this research study, different methods and approaches can be considered. From the viewpoint
of the students, it has been understood that with the help of Interpretivism approach, the research
scholar will be able to conduct the survey and interview. On the other hand, the research scholar
needs to take the inductive approach for this research work. The questionnaire will be conducted
among the employees of the public sectors. In addition to this, the interview is also carried on
among the managerial heads of human resource management. With the help of this method, the

research study will have proceeded. Both qualitative and quantitative methods are needed to be
considered.
With the help of the primary data collection method, adequate data will be gained, which will be
helpful for the research scholar to support its research study with a quality amount of evidence.
On the other hand, secondary data collection method is also used for gaining information from
the valuable sites and journals (Bell, Bryman, and Harley, 2018). For collecting data, the
research scholar needs to write an invitation form to the respondents for asking them to support
the research by giving their opinions. For maintaining the ethical consideration, the research
scholar needs to avoid biases while conducting the survey and interview. On the other hand, the
scholar needs to gain data from recently published journals.
Conclusion
From the above discussion, it has been observed that the research topic states about the
importance of human resources and the need for strategic development in South Africa. In
addition to this, it also states the role of SETA in the public sectors of South Africa. Different
training procedures and development programs are implemented in the process of delivering
services to the employees of the organizations in South Africa. On the other hand, Interpretivism
approach is used for conducting the interview and survey. Qualitative and quantitative methods
are used for carrying on this process in an appropriate way. From this assignment, it has been
understood that human resource management is also responsible for increasing the economic
growth of the country. Different selection strategy is also used by the HRM of the organizations.
The research scholar has chosen this topic to analyze the scenario of the organizations in South
Africa and also to gain some knowledge about the needs of the workers.

RESEARCH METHODOLOGY
Importance of HR, Strategies development and the Sector Education and Training Authority
Methodology and method for the collection of data
To understand the significance of HR, Sector Education, Training Authority (SETAS) and
development strategies in South Africa’s public sector, an appropriate methodology must be
applied. Applying the right methodology or research design can help acquire key information or
raw data that will guide the researcher on arriving at logical conclusions. Human resources play a
significant role in South African economy. Equally, evaluating strategies development will help
collect relevant information in South African public sector. The major role of SETA explains the
methods that should be used for training and development of procedures to equip employees with
skills and knowledge (Mohamed, and 2017, P.40). SETA informs the best practices that should
be followed to improve service quality as well as productivity.
Qualitative design
To better address the importance of SETA, HR and strategies development, the research shall use
qualitative design. Namey (2019) state that qualitative researchers’ major interest is to
understand the meaning people have constructed. In this case, the author implies the qualitative
researchers investigate how society makes sense of its world and the experiences they have in the
world. This is research also seeks to give meaning about SETA, strategies development or
importance of HR. Besides, this research is not interested in quantitative data and that makes a
qualitative method more suitable for the research. When conducting research, flexibility is
important. Now that qualitative method provides enhanced flexibility, it was prudent to use it

(Tai, and Ajjawi, 2016, p.176). Nevertheless, for the purpose of collecting data, the research will
use interviews and questionnaires.
Interviews
Interviews are commonly used methods of data collection in social sciences or in arts.
Interviews allow the researcher to have a sit down with respondents to gather information which
can help them analyze the phenomenon under study. According to Peters, and Halcomb (2015,
p.22), semi-structured interviews are preferred by researchers because it predefines questions or
topics. When a researcher has some predetermined questions, they would collect information that
is crucial in their study. It helps the research do a deeper probe as the participant responds and
gives powerful data (Flick, 2018, p.6). The success of the research on the importance of HR,
Strategies development and the Sector Education and Training Authority (SETAS) in South
Africa will be determined on the kind of questions the researcher will ask.
Interviewing may be challenging if one is a novice researcher, however, it would help me collect
data in details (King, Horrocks, and Brooks, 2018, p.86). It will help me interrogate my
interviewees in detail to get all the critical information. Interviewing will allow the interviewer
and researcher to delve into practical issues, a situation that will enhance data collection. Thus,
for this research semi-structured interview shall be carried out. It will be challenging to get
respondents or people who will be ready to undertake the research. However, I will contact
human resource managers in both the private and public sector to give me an opportunity to
interview them. I will be flexible in terms of time, to allow the interviewees to select the
appropriate day for the interview. In the interview, the following questions shall be asked.

Questions Responses
In your view, does HR have any significance
in the public sector?
What key role do you think the HR plays in
transforming or reforming South African
economy?
Are public institutions doing a good job in
churning out honest and competent HR
managers?
How independent are the Human resource
departments in South Africa, especially in the
public sector?
South Africa being a diverse nation, what is
HR doing to foster diversity in workplace or
in the public sector?
What strategies do HR managers employ to
develop skills and knowledge?
Do you think SETA is playing any
meaningful role in South Africa’s public
sector?
These questions are not the only ones that will be asked. They will guide the researcher’s line of
interviewing. There is a possibility of the researcher losing track or line of questioning, but these
questions will prevent that. In every question, there shall be follow-up questions to every answer

that will try to interrogate further the interviewees’ thoughts, opinions, experiences, and
perceptions.
Use of Questionnaires
This research seeks to gather as much data as possible. Since the interview will be used to
collect data from a few participants, it will critical to issue questionnaires. The questionnaires
will have a list of questions which the participant will respond as they deem (Quinlan, Babin,
Carr, and Griffin, 2019, p.8). Hence, this research will ask open-ended questions to allow the
respondents to answer questions as they want. Open-ended questions give an informant a leeway
to respond to issues asked the way they understand. Although the respondents may sometimes
give irrational or poorly structured statements, they can be efficient when dealing with literate
informants. Meyerhoff, Schleef, and MacKenzie (2015 p.87) state that the questionnaires should
be properly structured and at the same time use a simple language. The researcher’s main
objective of issuing questionnaires to the respondents is not to prove to their fluency in a
particular language, but to ask rational questions in simple language. Hence, my research shall
ask simple questions which to some level will incorporate questions asked during the interviews.
The questionnaires will be administered to people in the public and private sector. Some of the
respondents will be employees. In all probability, for one to become an employee especially in
the public sector they must be scrutinized effectively. On the contrary, the experiences people go
through during their selection process may differ. In the questionnaires, I will ensure that the
confidential details are kept private. The employees that will reveal they were not hired on merit
but because they had friends, relatives or parents who are influential shall not be condemned.
Their identities shall not be revealed to protect the privacy rights of the respondents.

Action research
Summarily, the methodology to be used in this research is action research. Action research is
instigated to a problem or as a reflective process of progressive problem-solving. This research is
a reflective process and at the same time seeks to solve in the human resource management,
training and developing in South Africa. Since it is a research that is seeking to solve problems
and evaluate processes used to sole problem, it is vital to carry out action research. This research
can only be important to the South African people if it highlights strengths and weaknesses
impacting the operations of human resources.
Epistemological stance
I am from the school of thought that believes research is a source of knowledge. The research
collects information that educates or informs other people about the phenomenon affecting their
daily lives. I believe that employees and human resource managers shall be the source of
knowledge in understanding the phenomenon under study. An interview with human resource
managers will give first-hand data that will inform me as a researcher the exact thing that each
organization is doing to train and develop their workforce. HR practitioners are a primary source
of data that the research should heavily rely on, unlike secondary data. The literature on the same
topic will also provide critical information about the research. However, the primary data
obtained from the HR professionals, employees and SETA shall be more important and reliable
because it is first-hand information.

Threats to Reliability and Validity of the Research Design
Researcher’s bias can threaten both the reliability and validity of the research design used in this
study (Cypress, 2017, p.254). Qualitative design heavily relies on interpretation a researcher
gives to data collected. In any event, the research is biased it will extremely difficult for this
research design to remain reliable and valid. The moment the researcher allows bias to dominate
the research; it is at that particular time that the study loses its validity and reliability. Gunawan
(2015, p.11) discloses that a lack of trustworthiness in the research can compromise qualitative
research design. As a consequence, I will have to foster trustworthiness in this research to ensure
that, it maintains its reliability and validity.
Procedure for Selecting Participants
This research will use purposeful sampling to reach out to specific people like managers in the
HR departments and SETA for an interview. Several interview requests shall be sent to the
relevant authorities and those will schedule an interview shall be my main source of primary data
for this research. For questionnaires, they shall be sent to some specific employees and each of
the responses they give shall be taken seriously.
Problems to be Encountered when Accessing Data
In a nutshell, I have only two problems that I will encounter when gaining access to data. The
first problem will be interviewees having little time for my interview. Another problem will be
delays in returning questionnaires. Some respondents will take a too long time before returning
the questionnaires and that affect my timelines for the research.

Ethical Consideration
The ethical considerations for the research are based on the reliability of the data that was
gathered during the interview of the managers of Seta. The arising ethical issues to be considered
in this research shall include: informed consent, confidentiality, and independence (Hunter, and
Gough 2018, p.344). The relevance and validity of the response without any prejudice will help
in conducting an unbiased study. The response from the managers will help in identifying the
essence of human resource management practices in SETA. In this relation, the managers might
provide biased responses out of loyalty towards the organization, which might affect the quality
of the research study through biased outcome. Therefore, the researcher will ensure to
crosscheck the information that is being provided by the managers in order to avoid
circumstances relating to biased responses affecting the outcome of the research.
Pilot Data Gathering Instruments
The questionnaire that was created for undertaking the interview of managers in SETA were
primarily circulated among the syndicate group of members for assessing the effectiveness of the
same. According to a member, the questionnaire had little relevance to the actual research topic.
On the other hand, another peer stated that the questionnaire lacked company specific inquiry
that might affect the capabilities of the interview in assessing the position of the HRM operations
and the manner in which it helped in enhancing the performance of SETA.
Data Gathering Instruments
The data gathering instruments that were utilized during the research was Primary qualitative
method, which aimed at talking interviews of tea mangers of the concerned organization in order

to identify the HRM practices in the organization and the manner in which they have helped in
maintaining the efficiency of the organizational commitment. The qualitative interview will
focus on gathering the relevant information from the respondents and the manner in which they
might be applicable in the organizational context. On the other hand, the research has also
undertaken the assessment of different relevant literatures in order to support the study through
different models and theories of HRM practices in organizations. The development of the
different theories in the organizational context has helped in identifying the significance of the
practices while maintaining the efficiency of the operations in the concerned organization.
Findings from The Data
The findings of the research is based in the assessment of the needs of the organization in
applying innovativeness in the HRM practices and the manner in which it has helped in
enhancing the performance of the concerned organization. In this relation, the findings from the
interview clearly articulated that the concerned organization has taken different steps in order to
enhance the rate of retention of the employees through induction of training activities and the
creation of incentive slabs in order to motivate the employees. On the other hand, the assessment
of different literatures has helped in justifying the activities that are undertaken by the concerned
organization in maintaining the efficiency of the performance through enhanced HRM practices.
Discussion
I intend to analyze the data collected from the research using content analysis. The interviews
and questionnaires shall provide qualitative data, which I believe can be analyzed effectively by
content analysis (Stemler, 2015, p.1). In this analysis, I will analyze the ideas or themes such as

the importance of HR, HR development strategies and SETA. This method shall also hold group
ideas together and consolidate evidence efficiently for each topical issue raised in the research

DATA ANALYSIS AND FINDINGS
Introduction
Critically analyzing the effectiveness of human resource commitment towards organizational
practices the articles have shed light on different adaptive nature of the organizations. The
purpose of this study is to critically analyze student response and highlight the findings so that
the further research scopes can be increased. Identifying the research limitations, at the end of
this study recommendations have been provided.
Findings
Analyzing the articles, it has been identified that strong interrelationship between organizational
commitment and HR operations not only brings the significant impact for managing the
increasing employment standard, but also in case of droving customer satisfaction, it is very
important. Based on the findings, it has also been identified that in order to implement the strong
HR strategies, local community engagement can play a beneficial role as it is important for
driving the organizational culture. Depending on the analysis, it has been identified that
depending on the theoretical aspects of marketing, the rate of customer satisfaction can be
measured, which can play an important role for analyzing organizational growth. Analyzing the
result of findings, it can also be said that depending on the organizational culture as well as
business environment of different countries, Human resource practices may vary. By continuing
this, it can also be said that depending on the positive relationship between the customer
satisfaction and organizational performance can drive strong impact towards assuring the
sustainable position of the company in competitive business environment.

Interrelationship between the Research Findings and the Collected Data
In order to conduct the first research paper, interview questions have been developed and the
managers in different levels from four sectors have been participated in the research. Depending
on different parameters such as training, job skills, strategic communication, Performance
feedbacks, behavioral characteristics of individuals and interaction facilitation have been
considered as the important influential factor for driving the organizational performance. Using
the statistical regression, Cranach’s Alpha test has been conducted. In case of second research,
case study analysis has been done, where the contribution of indigenous community in
organizational culture development has been mentioned. From the collected information, it has
been identified that in case of implementing the formalized HR practices, proper contribution of
local community is required. Using the panel data, third article has helped to manage the current
cultural limitations and cross cultural factors so that the effective customer service can be
assured.
Research Limitation
Analyzing the research, it can be said that the entire research has been developed depending on
three articles, however due to the vast area of Human resource management, more secondary
research could have been done for strengthening the content. By continuing this it can also be
said that lack of statistical data and unclear information regarding the customer satisfaction
measuring index, it can be tough for the learner to understand its authenticity. The entire research
has been developed depending on old theories, if the researcher would have developed new

model regarding HR operations, it would have been better for highlighting the research topic in
more descriptive manner.
Conclusion and Recommendation
In this study, it can be concluded that, in order to drive the organizational operations, effective
human resource activities are important. Analyzing the issues in the research, it can be
recommended that new model should be introduced as depending on the situation the HR
implementation needs may change. On the other hand, it can also be suggested that more
statistical information need to be included in the research paper for maintaining its authenticity.

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