CPK 36 - BTEC Level 5 HND in Health and Social Care
Added on 2020-05-01
8 Pages1824 Words106 Views
Running head: ASPECTS OF COMMUICATIONASPECTS OF COMMUICATIONName of the StudentName of the UniversityAuthor Note
1ASPECTS OF COMMUICATIONApplication of Relevant Communication Theories:There are several communication theories that can be applied in the health and social caresetting such as the operant conditioning theories, behaviorist theory, learning theory, cognitivetheory, needs theory and many others. Maslow’s hierarchy of needs theory is one of the majorand most applicable theory in this context as this theory is based on the level of needs of theindividuals. This particular theory is linked with the health and social care in terms of theindividual potential and development. In the process of effective communication the physical,emotional, intellectual and social needs of the individual can be identified and accordingly bedeveloped (Thielke et al, 2012). The specific needs of the individual must be communicated bythe health and social care professionals as every aspect of needs is referred to the differentaspects of the health of the person. The behaviorist theory refers to the response of the individualto certain specific environmental stimuli in terms of the acquisition of the behaviors throughconditioning. Another theory is of systematic practice by Thompson can be applied to the context ofthe health and social care communication in terms of reducing the work stress of the care worker.The benefits of using Thompson’s systematic practice theory in the health and social carecommunication indicates the enhancement of the professional credibility, ability in dealing withthe work pressure and reduction of the stress level and others (Scott et al.2012). Along with this,the theory of learning cycle by Kolb that includes four stages of communication. This particulartheory is used for the improvement of the communication. For special cases in the health care thesocial learning theory can also by applied which is based on the observation of the skills orbehavior of someone by the healthcare workers.
2ASPECTS OF COMMUICATIONValues and Cultural Factor Influencing Communication:Values and culture is one of the primary factors that are capable of influencing thecommunication of individuals. The culture refers to the specific customs, ideas and socialbehavior of certain groups in the society. The moral and ethical values of the people come fromthe cultures in which they belong. The health worker must consider and values the culturalvalues and beliefs of the clients. Not understating the requirements of the people due to thebelonging to the different cultures can cause conflicting issues within the healthcare workers andthe clients (Gagnon et al. 2012). The different cultures of the people cause them different bodylanguages, facial expressions and behaviors. Therefore, the culture works as important factors interms of communicating with the clients. Not only that the cultures produce different languagesbut also create the different behaviorist approaches within the people. The implication is that thehealth and social are worker must take into consideration the cultural perspective of the clientswhile communicating with them. However, irrespective of the cultural background of the people, the care worker mustbehave and communicate with the clients with honesty, ethics and morality as these are the basicelements of the communication. The cultural competencies of the worker here refer to themulticulturalisms of the clients. The health and social care worker of the people must understandconcept of the multiculturalism in order to provide them proper healthcare according to theirneeds and requirements (Burgoon, Guerrero and Floyd 2016). Understanding the cultural aspectof the clients while meeting the health needs of them, not only help the healthcare professionalsto provide appropriate health service but also build a strong relationship between the health careworker and the clients. Therefore, the health and social care professionals must value the culturalaspects of the clients for the better communication.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Communication in Health and social care Assignmentlg...
|13
|888
|124
Importance of Communication in Health and Social Carelg...
|18
|4320
|145
Information and Communication Technologylg...
|4
|901
|306
Communicating in a Health & Social Care Organizationlg...
|13
|675
|27
Communication in Health and Social Carelg...
|13
|1115
|147
Communication in a health and social care organizations Assignment PDFlg...
|13
|997
|53