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Communicating in a Health & Social Care Organization

   

Added on  2021-06-15

13 Pages675 Words27 Views
Communicating in a health and social care organization

Training on communicationCommunication has both verbal and non verbal components.The preliminary training should focus exclusively on the listening techniques encouraging the patient to express correctly.(Rajashree 2011). To train the staffs regarding the maintenance of the cultural safety during the communication process.

Theory of communicationHumanistic theory- It emphasizes empathy and stresses on good in human behavior (Butts, and Rich, 2013).Behaviorist- According to this theory, people should change the attitudes or alter the condition of the environment and reinforce positive behavior.

TheoryCognitive theory-This theory provides with an agentic framework of concept in order to analyze the determinants and the psychosocial mechanism of a patient (Butts, and Rich, 2013). Psychoanalytical theory- This theory is used in enhancing the interpersonal communication between the patient and the health care staffs and also provides a way to understand the human behaviors and the thoughts.

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