This assignment delves into the complex realm of customer behavior within e-commerce. It examines various models used to understand customer adoption patterns, highlighting the influence of social commerce on this process. The impact of corporate social responsibility (CSR) on customer loyalty is also explored, considering the mediating roles of identification, emotions, and satisfaction. Furthermore, the assignment investigates how service charge transparency influences the relationship between CSR and customer behavior in the retail banking sector. Finally, it touches upon the use of anti-fraud technology to enhance customer experience in e-commerce.