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Hospitality and Tourism Report - Thomas Cook and Hilton hotel

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Added on  2020-01-15

Hospitality and Tourism Report - Thomas Cook and Hilton hotel

   Added on 2020-01-15

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THE DEVELOPING MANAGER
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TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................3TASK 1............................................................................................................................................31.1 The different types of management styles used in the working of an organization..............31.2 The leadership characteristics required for an organisation .................................................41.3 The communication process required in the working of the organisation.............................51.4 The analysis of organisational culture and change in an organisation...................................6TASK 2............................................................................................................................................72.1 Assessment of own management skills performance ...........................................................72.2 Personal strengths, weaknesses, opportunities and threats....................................................82.3 Prioritization of objectives and targets to develop own potential..........................................9TASK 3............................................................................................................................................93.1 Lead and motivate a team to achieve an agreed goal or objective at Thomas Cook Group..93.2 Managerial decisions for goal achievement and recommendations for improvements.......10TASK 4..........................................................................................................................................114.1 How own managerial and personal skills will support career development........................114.2 Career and personal development needs, current performance and future needs to producedevelopment plan.......................................................................................................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
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INTRODUCTION One of the most essential tasks for business organizations nowadays is to keep theiremployees happy and satisfied so that they can enhance their productivity. Further, managersplay a vital role in motivating their employees. It is the top most responsibility of the manager tomotivate all their workers so that they can give their best (Custódio, Ferreira and Matos, 2014).In this regard, the present study will carry out comparative analysis of two organizations i.e. ofhospitality and tourism. For this purpose, Thomas Cook and Hilton hotel has been taken intoconsideration. It provides all the information about potential manager as well as their skills andcompetencies. Different leadership characteristics and management styles are also going to bepresented in this research. Further, the whole study is based on personal development and thecareer of managers in the field of management. It explores a range of management behaviourprinciples and practices and various personal development skills required to achieve the growth. TASK 11.1 The different types of management styles used in the working of an organizationEach and every manager adopts a method to manage and control his/her employees. Themanagement styles depend upon the existing culture and structure of the company. Also, thenature and mind-sets of the workforce affects the working of management styles. There aremainly four types of styles which are briefly described below:Authoritative management style: Here the managers, superiors and leaders have the sole responsibility to take decisions without considering ideas and suggestions of the subordinates (Wang and Poutziouris, 2010). The guidelines and policies are formulated by their bosses for the subordinates in a steady manner. This develops lack of confidence and motivation in the employees and hinders their creative and innovative ideas to benefitthe company. The system becomes monotonous and lethargic.Participative management style: Democratic style of working develops employee-friendly environment in the workplace. In such style, 'feedbacks' from the employees arecrucial element. Thomas Cook, a global British travel company follows this style. Thereis an effective and healthy communication between management as open discussions is eheld to analyse new ideas, plans and innovations.
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Free-rein management style: In such type of style, the managers are hired but they donot contribute much in the organisation (Goble and Horm, 2010). The employees taketheir decisions on their own and manage the tasks accordingly. This style has a demeritthat the employees may not have the knowledge to decide what is right or wrong andultimately some inappropriate outcomes arise.Affiliative management style: Hilton Hotels is an example of this style, where themanagers are not only good mentors but efficient listeners too. The managers interactwith their subordinates more often to find their suggestions and concerns (Arnold,Fletcher and Molyneux, 2012). Instead of being in their respective cabins they walkaround to know whereabouts of the environment of the company. 1.2 The leadership characteristics required for an organisation Managers react to change while Leaders create change. The two organisations can beevaluated to study the characteristics of leadership qualities that are given below:Communication skills: High level of communication skills are the foremost qualityrequired for good leader. They must be both good speakers and good listeners tocommunicate at all levels of the organisation. Hilton hotel leaders deal in hospitalityindustry where they have to deal with the visitors directly through face-to-face meetingswhile Thomas Cook leaders have to provide guidelines to their clients and tour operatorsthrough mails, faxes and other indirect communication methods in case of long distances.Team orientation: As it is well known that leaders have followers who work as a team toobtain their aims and objectives for the organisation. The leader should put strongemphasis on teamwork. Here in Thomas Cook various tour operators work under a leaderwho provides appropriate guidance in framing and developing trips and tours foe thetourists. While, the leaders of Hilton focus on providing luxurious and comfortable stayto their visitors with a team of hospitality, kitchen staff and housekeeping staff.Charisma and passion: Charisma and passion plays a large part in the working style of aleader. The feeling of passion among leaders make them built strong emotions to definetheir vision and captivate it. Through this quality they are able to inspire and encouragetheir followers to achieve the purpose of organisation. Hilton hotel leaders are passionatetowards there goal to satisfy their clients visits and meetings while the leaders of ThomasCook especially satisfies their tourists with adventurous and heritage visits.
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