Innovation and Change in Tesco: Utilizing AI for Employee Performance Management

SUCCESSFUL
INNOVATION AND
CHANGE (SIC)

TABLE OF CONENT
INTRODUCTION...........................................................................................................................3
Question- 1 Employee performance management issues that has already been solved utilizing
artificial intelligence or robotics and three existing solutions that are accessible in
international marketplace.......................................................................................................3
2 Three solutions and comparison with the Coynes 3 conditions and competency tree........6
3 Evaluation of the way innovation is related to business success and developed new ideas for
future based AI, prediction of new change in 2030 and the way human relationship might our
daily existence change............................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
There are several changes and innovation in external environment that have adverse
impact of firm growth and strategies. Companies in order to sustain and grow in competitive
market for longer period of time have to adapt to external changes. It needs to bring innovation
in technologies or products so that wants of customers can be fulfilled in best possible manner.
The report is about Tesco which is one of the leading enterprises in UK that have covered
approximately 28% of market share. It has discussed about one of the businesses challenged that
have been solved by company using AI. The report has also evaluates three possible solution by
use of coynes3- condition for detailed competency and capabilities of each solution. At last
explained about the way innovation is intrinsically linked with success of business.
Question- 1 Employee performance management issues that has already been solved utilizing
artificial intelligence or robotics and three existing solutions that are accessible in international
marketplace
In recent time, organizations like TESCO are facing major issue related to managing staff
performance that directly impacting in business operational efficiencies and productivity level.
This problem within organization has been solved by using artificial intelligence, which is one of
the best and most effective solutions in the whole world. In context of chosen problem, there are
few solutions are existing in global market that can be considered by company.
Management information system-
It is one of the most beneficial and efficient computer systems consisting of software and
hardware that serves as strong pillar of a company’s operations (Paraforos and et.al., 2016). It
collects essential data from multiple online programmes related to staff performance and then
analyse gathered information and reports data to help in management decision making in regard
to improving staff performance. By using collect data about employees activities and work
management can judge who needs further improvement which makes them able to perform
rather than before and capable to achieve common business aims & objectives.
Training and development via digital technology-
This solution is much better than others solutions available in global marketplace, it has
been used by many companies in order to improve performance of their staff and make strong
teams at workplace who are able to achieve business objectives and aims. Management with this
technique by providing knowledge about lack skills and information about how to work can

enhance performance level. In recent time, many firms adopt and implement this solution within
business functions and obtained desired outcomes. It can be said that digital technologies are
important for training.
Human resource information system-
With above systems, it can be used for employee performance management. It is an
online solution or software that is utilized for performance tracking, data tracking, data
information and data entry needs of TESCO HR management and book keeping operations.
Artificial information system aid this solution by recoding management activities and procedure
systematically (Naqshbandi, Tabche and Choudhary, 2019)
Tidd & Bessant 4P’s concept of innovation space-
Product-
Tesco sells varied category of products and services to consumers such as food items,
apparel and others. To reach at global level and generate brand awareness all over the world,
company can make some innovation within their existing services and products as well, which in
return increase profitability and productivity more than its competitors. For example, new diet
smoothie for health conscious people is one of the best innovation organization can make, which
gain the attention of new buyers towards purchasing firm items and then promote it after getting
proper satisfaction.
Process-
This element drive towards ways products are developed and offered to target market. In
this, human resource information systems can be polluted in systematic manner because it is set
of varied activities or functions that can be carried out based on requirements such as training,
staff performance management and improvement. At present most of products or services are
provided by TESCO through their physical outlets. However, company has made efforts through
online retailing and their effectiveness can be maximized by enhancing their procedures of
production. For example, by developing mobile application for consumers, organization can
serve them best, which in return improve quality of services and increased consumer satisfaction
level.
Position-
This component refers to modification in regards to existing items or services
manufactured. Management information system can be plotted in this element because all