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Communication Barriers in Business

   

Added on  2019-11-26

1 Pages300 Words460 ViewsType: 460
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SummaryBusiness communication is the process through which an organisation informs its employeesabout the goals and strategies. It also involves the sharing of ideas and knowledge within anorganisation. Business communication follows the simple communication process. A senderencodes a message and sends it to receiver who decoders the message and sends feedback.However, there are certain elements which distort communication process. These are known ascommunication barriers.The communication barriers in business are broadly classified into four areas. The first issemantic barrier. This barrier occurs when words are wrongly used or interpreted. Signs, gesturesand body language misinterpretation can also lead to this barrier. Use of ambiguous words andwords with different meanings can also lead to this barrierAnother barrier is psychological barrier where emotions of the receiver make him give differentmeaning to words and he misinterprets the message leading to error in conduct of business.Another barrier is organisational barrier where organisational structure causes ambiguity or lackof understanding. Additionally various rules and regulations confuse the workers leading toineffective communicationBarrier arising out of personal nature is another communication barrier. For example, a certainmanager may not have faith in his subordinate or a subordinate may be afraid of his superiors.This leads to hindrance to proper communication.If the firm intends to work effectively then it has to remove these barriers. For this purpose thefirm should impart communication skills training to its employees. Additionally, structure andpolicies should be clear. Also fear and distrust should be removed through transparency andinculcation of trust. Discussion and dialogue should be encouraged which will discrete barriersand improve organisational effectiveness.
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