Superannuation and Retirement Planning-Oral B

Superannuation and
Retirement Planning-Oral B

TABLE OF CONTENTS
ROLE PLAY....................................................................................................................................1
Section 1 and 2............................................................................................................................1
Section 3......................................................................................................................................1
Section 4......................................................................................................................................2
Section 5......................................................................................................................................2
Section 6......................................................................................................................................3
Section 7 and 8............................................................................................................................3

ROLE PLAY
Section 1 and 2
Reviewer: Hello Nathan. How are you?
Nathan: Hello! I am good. How are you?
Reviewer: I am good too. Thanks for asking.
Nathan: Good to hear that.
Reviewer: I would like to give you the brief about my roles mad responsibilities. I am a qualified
investment professional who mainly focuses on meeting the long term goals and objectives of the
customer. The key role of mine is to effectively analyse the goals of the customer. I also focus on
analysing the risk tolerance capacity of the client. I am responsible for identifying the suitable
class of investment for the customer in order to gain higher returns.
Nathan: Okay, I accurately understand the goals and responsibilities of yours.
Reviewer: As I have already discussed with you about the FSG. I would further like to review
you about it once more. FSG is referred to as the financial service guide that helps in making the
informed decisions about the services that are offered. It helps client in determining the clear set
of provisions which is required for proper complaint handling. Financial service guide mainly
focuses on providing the assured services related with the compliant given by the company. It is
very useful in determining the negative implications. This is considered to be one of the crucial
document because it helps customer s in de terming whether to use particulars financial services
offered by the company. FSG tends to contain valid information associated with who are we,
what kind of financial services are offered, who we and other individual are connected with those
services, our privacy, how we actually de al with complaints and how we can be contacted.
Nathan and Mary: Okay we completely understand the key information which are presented in
the Financial service guide (FSG). This has also made us clear about how the complaints will be
effectively handled.
Section 3
Reviewer: That's great. Okay Nathan so now I would like to clarify it with you the risk profile.
Would you like to both avail retirement benefits separately?
Nathan: Yes, me and Mary would like to avail retirement benefit separately.
Reviewer: Okay, Nathan! Can funds associated for the education of the children can be
accordingly increased or decreased in respect with the future requirement ?
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