Meeting Personal Support Needs

This section focuses on meeting personal support needs in the care sector. It covers risks to client safety and security and strategies to minimize them. It also discusses organizational reporting technologies used in residential and home care services.

CHC33015 Certificate III in
Individual Support
Specialising in Home and Community
Assessment Workbook

This workbook belongs to:
Support and Empowerment of Older People
Version 2.0 | Produced 11 June 2019
Copyright © 2017 Compliant Learning Resources. This document was developed by
Compliant Learning Resources and has been edited and contextualised by Inspire
Education RTO 32067 for it student cohorts under license. All rights reserved. No
part of this publication may be reproduced, stored in a retrieval system or
transmitted in any form or by any means electronic, mechanical, photocopying,
recording or otherwise without the prior written permission of Compliant Learning
Resources.

Assessment Workbook 4
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Version control & document history
Date Summary of modifications made Version
02 June 2016
Version 1 final produced following
assessment validation 1.0
29 June 2016
Updated benchmark answer of Part 2
written question 3. 1.1
16 September 2016
Updated instructions and benchmark in Case
Study 2 Task 4. 1.2
2 November 2016
Amended ‘Korsakov syndrome’ to
‘Korsakoff syndrome’. 1.3
17 April 2017
Made the following rectifications:
Removed all quiz items in the 3 parts of
the Knowledge Assessment
Updated link of Universal Declaration of
Human Rights
1.4
3 May 2017
Updated link on Charter of Care
Recipient’s Rights and Responsibilities –
Case Study 3 Question 2
1.5
25 July 2017
Replaced instructions in Case Study – Katie
Question 4, and added video as
reference
1.6
17 August 2017
Corrected link for Universal Declaration of
Human Rights 1.7
1.8

Assessment Workbook
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25 August 2017 Added url to hyperlink
8 Fixed hyperlink for Case Study 2: Q4,
Scenario 1
1.9
18 fixed typo for case study 2 question 3 on
page 39
1.10
9 Changed the instructions on Case Study 3
(Q6) based on the new format of the
website.
1.11
Document re-branded and contextualised for
Inspire Education use; content checked for
adherence to current industry standards and
new unit of competency requirements;
modifications to sentence construction.
2.0

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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document in Acrobat, clicking
on a heading will transfer you to that page. If you have this document open in Word, you will
need to hold down the Control key while clicking for this to work.
TABLE OF CONTENTS.........................................................................................................3
INTRODUCTION TO THIS WORKBOOK........................................................................4
What is this workbook about?................................................................................................4
Context for Assessment..........................................................................................................5
Assessment Requirements......................................................................................................5
ABOUT THE ASSESSMENTS..............................................................................................7
Assessment Methods..............................................................................................................7
Resources Required for Assessment......................................................................................7
INSTRUCTIONS TO STUDENT...........................................................................................8
KNOWLEDGE ASSESSMENT.............................................................................................9
Part 1: Meeting personal support needs.................................................................................9
Part 2: Facilitating the empowerment of older people.........................................................10
Part 3: Providing support to people living with dementia....................................................12
CASE STUDY.........................................................................................................................20
Introduction to Case Study...................................................................................................20
1. Mr. White.......................................................................................................................22
2. Katie Devaney...............................................................................................................26
3. Ruth’s Kosher Diet........................................................................................................32
WORKBOOK CHECKLIST................................................................................................40

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Assessment Workbook
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WE WOULD LOVE YOUR FEEDBACK!.........................................................................41

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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in the workplace. This
assessment addresses the following unit of competency:
CHCCCS011 - Meet personal support needs
1. Determine personal support requirements
2. Maximise participation
3. Provide personal support
4. Complete reporting and documentation
CHCAGE001 – Facilitate empowerment of older people
1. Develop relationships with older people
2. Provide services to older people
3. Support rights of older people
4. Promote health and re-ablement of older people
CHCAGE005 - Provide support to people living with dementia
1. Prepare to provide support to those affected by dementia
2. Use appropriate communication strategies
3. Provide activities for maintenance of dignity, skills and health

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Assessment Workbook
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4. Implement strategies which minimise the impact of behaviours of concern
5. Complete documentation
6. Implement self-care strategies
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCAGE005
https://training.gov.au/Training/Details/CHCAGE001
https://training.gov.au/Training/Details/CHCCCS011

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Context for Assessment
To complete the assessments in this workbook, students need to have access to their
learning materials and the Internet. The Knowledge Assessment and Case Study may be
completed wholly at the student’s home or chosen place of study. The tasks within the
Assessor Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding the tasks described
in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must be conducted
under

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The associated assessment method in this kit covers all of these components as detailed in the
matrix to follow:
Units of Competency
Assessment Activities
CHCCCS011
CHCAGE001
CHCAGE005
Knowledge Assessment   
Case Study   

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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace questions testing the
student’s general knowledge and understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments providing all necessary
information required to complete relevant tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones, etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat Reader
 Volunteer to play role of a client (see case study 2: Katie Devaney)
 Walking stick
 Any type of passenger vehicle that a care client would use (e.g. minivan, sedan, etc.)
 A safe environment to simulate a vehicle transfer scenario (see case study 2: Katie
Devaney)

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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
o Knowledge Assessment
o Case Study
The questions under Knowledge Assessment are all in a short answer format. The longer
questions requiring creative and analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your own words. However, you may
reference your learner guide and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a workplace. Ideally, you
should be able to answer these questions based on the processes that are currently in place in
your workplace. However, if you do not currently have access to a workplace, then answer
the questions based on processes that should be implemented in a typical workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet pages and or external
links. These intranet pages and external links are formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the Command ⌘ key for Mac users
while clicking on these links.

1. List two (2) risks to a client’s safety and security in relation to providing personal
support. Provide one (1) strategy to minimise each risk you listed.
Complete the table below.
2. List three (3) organizational reporting technologies typically used in residential and
home and community care services.
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KNOWLEDGE ASSESSMENT
Part 1: Meeting personal support needs
Risks to personal safety and security
(List two (2) risks)
Strategy to minimise risk
(Provide one (1) strategy for each risk
you listed)
Risk associated with the lifting and supporting
of aged patients related with slip and falls.
Health care practitioners and nurses must
focus on maintaining clean walking surface
and must also effectively manage the chords.
Risk of illness associated with inadequate
heating and cooling.
Hiring experienced health care practitioners
and must be given proper training regarding
basic and professional hospital care.

1. List three (3) strategies that older people can adopt for healthy lifestyle practices.
A.) Older adults must focus on socializing with others which in turn helps them in improving
the mental health and aids to remain happy.
B.) Older adults must focus on healthy diet which in turn helps in improving the health
outcomes of an individual.
C.) They must focus on doing exercise in order to remain fit and mentally active.
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a. Information communication technology and digital technology: Robotic assistance and
information communication tool is useful in transforming the care provided to older adults.
This is useful in providing consumer directed care and is useful in keeping digital records.
b. iCare Health Network: This helps in providing management, operations and consultation
services in order to provide value based care. It helps in providing high quality care.
c. Assistive technology: This helps in reduced burden on the careers by providing effective
care to the individual in order to perform specific task. It helps in improve quality of life. It
helps in increased safety, sense of control and independence.
Part 2: Facilitating the empowerment of older people

2. Briefly describe the implications of re-ablement strategies in the care sector.
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Answer: This is a planned approach to the residential care and community care and services to older individuals
with an aim to re-establish community connections and daily living skills in order to help them carry out all the
daily based tasks on their own without any support. This in turn helps individuals in regaining confidence to carry
out certain activities on their own.

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Part 3: Providing support to people living with dementia
a. Alzheimer’s Disease
b. Alzheimer’s Disease
c. Alzheimer’s Disease

1. Update yourself on the different forms of dementia listed below by researching
about them online.
a. Alzheimer’s Disease
b. Vascular Dementia
c. Lewy Bodies
d. Korsakoff Syndrome
e. Fronto Temporal Lobar Degeneration
(FLTD), including Pick’s disease
f. Huntington’s disease
g. Parkinson’s disease
h. Younger onset dementia
For each form of dementia listed above, research about at least one (1) of the
following:
a. Current prevention or treatment options; OR
b. Information about current research being done; OR
c. Significant findings of current research.
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Alzheimer’s Disease: This tends to cause problem with thinking, behaviour and memory.
Vascular Dementia or Multi-infarct Dementia have problems associated with judgement, reasoning, planning
and memory which is mainly caused due to impaired flow of blood to the brain.
Fronto temporal lobar degeneration (FLTD) including Pick’s disease is mainly related with the brain
disorders which in turn is caused due to generation of frontal lobes in the brain.

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Researching on Dementia
a.
Alzheimer’s Disease
Title of article:
Alzheimer's Disease - Symptoms & Causes
Date of publication:
2019
Link to the webpage where
you found the information: https://www.alz.org › alzheimers-dementia › what-is-
alzheimers

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Summary of content found: This tends to cause problem with thinking, behaviour and
memory.

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Vascular Dementia or Multi-infarct Dementia
Title of article:
Multi-Infarct Dementia: Causes, Risk Factors, and
Diagnosis
Date of publication:
2019
Link to the webpage where
you found the information:
https://www.healthline.com/health/alzheimers-disease/
difference-dementia-alzheimers
Summary of content found: Problems associated with judgement, reasoning, planning and
memory which is mainly caused due to impaired flow of blood to the brain.
Lewy Bodies
Title of article:
What Is Lewy Body Dementia?
Date of publication:
2018
Link to the webpage where
you found the information:
https://www.nia.nih.gov/health/what-lewy-body-dementia

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Summary of content found: This is related with abnormal deposit of the protein in the brain
which in turn aids to problem related with mood, thinking, behaviour and movement.

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Korsakoff Syndrome
Title of article:
Korsakoff Syndrome | Symptoms & Treatments
Date of publication:
2019
Link to the webpage where
you found the information:
https://www.alz.org/alzheimers-dementia/what-is-dementia/
types-of-dementia/korsakoff-syndrome
Summary of content found: This in turn leads to confusion and memory loss among the
individual due to consumption of alcohol.
Fronto temporal lobar degeneration (FLTD) including Pick’s
disease
Title of article:
Frontotemporal Degeneration, Dementia - What is FTD?
Date of publication:
2019
Link to the webpage where
you found the information:
https://www.theaftd.org/what-is-ftd/disease-overview/

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Summary of content found: This is mainly related with the brain disorders which in turn is
caused due to generation of frontal lobes in the brain.

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Huntington’s Disease
Title of article: Huntington's disease - Symptoms and causes - Mayo Clinic
Date of publication:
2019
Link to the webpage where
you found the information:
https://www.mayoclinic.org/diseases-conditions/huntingtons-
disease/symptoms-causes/syc-20356117
Summary of content found: This is an inherited disease which mainly causes problem linked
with movements, concentration and planing.
Parkinson’s Disease
Title of article:
Parkinson's disease - Symptoms and causes - Mayo Clinic
Date of publication:
2019
Link to the webpage where
you found the information:
https://www.mayoclinic.org/diseases-conditions/parkinsons-
disease/symptoms-causes/syc-20376055

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Summary of content found: This is considered to be progressive disease which affects the
mobility of the individual to perform all the daily basis activities.

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Younger Onset Dementia
Title of article: Younger onset dementia
Date of publication:
2019
Link to the webpage where
you found the information:
https://www.healthdirect.gov.au/younger-onset-dementia
Summary of content found: This is referred to as the early stage dementia which leads to
short term memory loss, change in mood, apathy, confusion, difficulty in choosing the right
words, failing sense of direction, etc.

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2. Phases of dementia. Describe the features of the different phases of dementia by
listing signs and symptoms typically observed in each stage. List at least three of
these signs and symptoms for each stage.
Early
Dementia
Early stage dementia is very subtle where the problems and symptoms cannot be
immediately identified among the individual.
Features of early dementia
Signs and symptoms of early dementia is that it is mainly linked with memory
problems, increased confusion, behavioural changes, mood swings, personality
changes, apathy, confusion, difficulty in choosing the right words, failing sense
of direction, misplacing things, etc.
Moderate
Dementia
This is a module stage of the dementia where the individuals have trouble in
making decision and leads to poor judgement. They have trouble expressing their
feelings and have more severe issues than the early stage dementia. This is
caused due to long stage disease and brain damage.
Features of moderate dementia
Signs and symptoms of moderate dementia is that it will have greater memory
loss, increased confusion, poor judgement, need assistance to carry out particular
task, misplacing things, etc.

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Advanced
dementia
This is the last stage of dementia where the individual has lost the ability to
communicate, speak and also require full assistance for most activities.
Features of advanced dementia
Signs and symptoms of advanced dementia mainly includes inability to sleep,
restlessness, yelling, sweating, sleeping, etc.

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For this part of the assessment, you will be taking the role of aged care worker at the
Residential Care of Lotus Compassionate Care.
Lotus Compassionate Care is an organisation that provides services in disability support,
home and community support, and residential care.
You can find out more about Lotus Compassionate Care by visiting their website. Click on
CASE STUDY
Introduction to Case Study

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(Note: If the link is not working, copy and paste the url to your browser:
http://compliantlearningresources.com.au/network/lotus/)
(username: learner password: studyhard)
As per your role as an aged care worker, you directly report to Rachel Allcot, the Manager at
This assessment contains a number of tasks that you need to complete based on the given
scenarios. You are required to complete ALL tasks included in this case study.
To complete these tasks, you will need to access and review the following documents:
Lotus Compassionate Care Handbook1
Lotus Compassionate Care Organisational Chart2
Universal Declaration of Human Rights3
(username: learner password: studyhard)
( 1 http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-Compassionate-Care-
Handbook-v1.5.pdf 2http://compliantlearningresources.com.au/network/lotus/files/2012/12/Lotus-

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Organisation-Chart.pdf 3http://compliantlearningresources.com.au/network/lotus/files/2017/04/Universal-
Declaration-of-Human-Rights.pdf)

Friday, 25th November 2016, 07:00 PM
Mr. Thomas White is a 75 year old resident at Lotus Compassionate Care, staying at Room
3-1C. He has been diagnosed with Parkinson’s disease and has been having arthritis flares.
He requires support from others in meeting his personal care needs.
When you arrived this morning, you introduced yourself and explained why you were
there. “Good morning, Mr. White. How are you this morning?” you greeted Mr.
White.
“Look. I am so clumsy, I spilt water on my pants.” he said as he pointed to his
trousers. As he was saying this, you just listened and reassured him.
While you were assisting him with his shower, he kept telling you in a loud voice, “Stop
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1. Mr. White

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1. You have finished assisting Mr. White with his morning routine. As you got out of his
room, Isabelle, a colleague of yours, greeted you and said:
“I can’t help but overhearing you and Mr. My-Hip-is-Sore. Complaining again,
huh? I bet he’s just making that up to get more attention.”
What would be the appropriate response to Isabelle?
a. “I should report you to our supervisor.”
b. Disagree with Isabelle and defend Mr. White’s condition. Warn Isabelle that if
she does not stop with her mean comments about Mr. White, you will report
her for verbal abuse.
c. Agree with Isabelle to avoid further discussion. If she comments rudely about
Mr. White again, report her to your supervisor.
d. Explain to Isabelle that Mr. White has said he has arthritis pain, and it is our
responsibility to report this to the supervisor.
e. “Mr. White has a right to express his needs, and we have a legal responsibility
to assist him to meet these needs.”

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2. Write a Progress Report (composed of 50 – 150 words) on Mr. White based on the
given scenario. Ensure that you follow Lotus Compassionate Care’s Policy and
Procedures for Progress Reporting.
(http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-
Compassionate-Care- Handbook-v1.5.pdf)
(username: learner password: studyhard)
Requirements for storing information: You must write your Progress Report using this template.
(http://compliantlearningresources.com.au/network/lotus/files/2016/05/Lotus-
Compassionate-Care- Progress-Report-Template.docx) Save your document following organisation’s naming convention:
[client name].[initial of surname]-[room umber] (dd-mm-yy)
For example: A progress report logged 22 May 2019 for patient William Smith of Room 5-
2B will have the filename: William.S-5-2B (22-05-19) The document must be filed and submitted on the same day it was logged.
3. Write an email to Rachel Allcot, your supervisor, detailing your observations on Mr.
White. Ensure that you follow Lotus Compassionate Care’s Policy and Procedures
for Progress Reporting.
(http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-
Compassionate-Care- Handbook-v1.5.pdf)
(username: learner password: studyhard)
Your email must include:

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Page 26 Behaviour/s of concern observed with Mr. White Potential triggers of identified behaviour/s of concern Recommendation how to minimise or eliminate the identified trigger/s
Guidance: identify changes in Mr. White’s physical health or personal support
requirements that may be contributing to the triggers of observed behaviour/s of
concern.
Write your email with other pertinent details in the spaces provided.
Note: The objective of this task is to demonstrate your ability to contribute to
discussions on support planning for patients demonstrating behaviours of
concern. Share your ideas using the email template provided; you do not need to
send an actual email.

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To Rachel Allcot <[e-mail]>
From Your email address
Subject ???
Message
2. Progress report.
Mr. White has been diagnosed with Parkinson’s disease with arthritis flares.
This in turn affects the mobility of the individual to perform all the daily
basis activities. The progress of Parkinson’s disease symptoms is slow
which in turn affects the ability to function day to day activities of Mr.
White.
3. Observation of Mr. White.
It has been observed and evaluated that, Mr. White tends to be pleasant,
calm and polite while dealing with specific activities. Mr. White must be
given proper cognitive therapy and assistance in order to assist him in
perform day to day task.

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2. Katie Devaney
Katie is a resident at Lotus Compassionate Care.
Throughout her adult life, she has been involved in the
local volunteers association and different fund raising
activities. She always enjoyed talking with people.
Katie has been diagnosed with Alzheimer’s disease some
years ago. This is the reason why she moved to Lotus
Compassionate Care.
Katie is very social and enjoys doing different activities
where she can maintain friendships and socialise with
other residents at Lotus. These activities are very
important to her; however, she sometimes forgets when
they are planned to take place.
Access and review over Katie’s Care Plan*, and answer
the following questions. (username: learner password: studyhard)
(*http://compliantlearningresources.com.au/network/lotus/files/2015/01/Katie-Devaney-Care-Plan.pdf)

3. Identify two (2) situations where you cannot provide support and that will need the
help of other personnel instead and identify the personnel who can assist for each
situation. Complete the table below.
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1. Review Katie’s care plan. Briefly describe your role in the following aspects of her care
and support needs:
a) Cultural and Spiritual Needs
b) Social and Recreation Needs
c) Personal Hygiene Needs
d) Sensory Needs
Answer: a) Cultural and Spiritual Needs: In respect of cultural needs, it can be fulfilled in respect of
maintaining the values and norms at places so that they can also interact with other caste and culture people.
Spiritual needs is to be maintained in respect of raising hope regarding the diseases which she is facing and also
motivating them to learn new things in life.
b) Social and Recreation Needs: By meeting more people and also organizing various activities which can be
covered as games or outing or any other social events.
c) Personal Hygiene Needs: By undertaking such food which is hygienic and also good for health.
d) Sensory Needs: Providing the notepads and also other electronic resources so that she can keep all the
updates and also remember the dates in better way.
e) Nutrition and Hydration Needs: It is to be done in respect of providing the organic and hygienic food to the
Katie. So that there are more chances of improvement of health.
2. List all the relevant equipment, processes and aids that are required to help Katie
achieve the goals outlined in her Care Plan.
A
nswer:
 Katie is very social and also she carry the activities which enhances the interest of the lotus people.
 They carry the outing plans through which she can overcome from her forgotten diseases.
She also deal in such activities through which she can raises more funds in the care center.

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Situations or scenarios that are outside of
your own role
(You must list two (2))
Who can help?
In respect of forgetting the plans which she made. The support is to be undertaken by such person
which already take care of such activities. As nurse
handle the situation in better way and also keep the
record of the movement of the Katie by 24 hours.
In respect of communicating with people regarding
raising funds
As there are major chances of not convincing the
people regarding funding in such manner, Katie
faces issue in respect of not reaching to volunteers
and also not motivating them to indulge in such
business. The helps is to taken from the volunteers
who already deal in such assignment regarding
managing funds.

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4. When traveling by car, Katie needs help to enter and alight the vehicle.
Take a video of yourself helping Katie get in and out of a car. To complete this task, you will
need access to:
- A video recorder
- A volunteer to play the role of Katie
- A cane/walking stick to be used by Katie
- Any type of passenger vehicle typically used by care clients (e.g. minivan,
sedan, etc.)
- A safe environment to simulate the scenario (i.e. a vacant lot)
You will be required to submit four (4) video clips to demonstrate your completion of the skill
requirements included in this activity. The objective of this role play activity is to demonstrate
your skills in performing the following tasks correctly:
- Following correct manual handling procedures in assisting a client get in and
out of the car
- Following correct manual handling procedures in assisting a client recover from
a fall
- Support the client in using relevant aids and equipment
- Recognise and respond appropriately to situations of risk or potential risk
- Use oral communication skills to maintain positive and respectful relationships
- Employ flexible, adaptable and person-centred approaches to empower client

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To be able to demonstrate all these requirements, you are required to submit one video clip for
each of the scenarios described below:
Scenario 1: assisting client use relevant aids
- Wash hands before contact with the client. You may also use a hand sanitiser.
- Have ‘Katie’ start from a sitting position, without her glasses on.
- Assist ‘Katie’ wear her glasses (see Katie’s care plan for additional relevant
instructions)
- Assist ‘Katie’ to stand as per the video below:
Scenario 1: assisting a client to use relevant
aids (https://www.youtube.com/watch?
v=AhsCqUKuuhg) Proper Hand Hygiene Video
Demonstration
(https://www.youtube.com/watch?
v=JqmhfMR0BVQ)

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Scenario 2: fall recovery
- Simulate ‘Katie’ falling
- Do not move Katie. Reassure her using appropriate communication strategies.
Ask if she is alright.
- Check for potential injuries. Upon checking, you determine that Katie is alright
– she responds that she is okay, no injuries, no head and neck pain, the left leg is
a little weak, but can still stand up.
- Simulate a call to your supervisor to report the incident. Ensure that you
describe the situation accurately (Note: You do not need to make an actual call)
- Your supervisor gives you the following instructions to follow and demonstrate
in the video:
 Assist ‘Katie’ get back on her feet using correct manual handling
procedures
 Assist ‘Katie’ to stand and use her walking stick.
- Here’s a video you can watch for your reference in completing this task:
Helping Someone Up After a Fall
(https://www.youtube.com/watch?v=10jR0zjl19Y)
Scenario 3: getting in the car
- Guide ‘Katie’ to the car.
- Assist ‘Katie’ get on the vehicle; the video must show you assisting ‘Katie’
until you have safely closed the car door for her.
- Respond to potential risks in the environment (e.g. clearing the path for ‘Katie’,

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assisting her put the seatbelts on, adjusting seat position, heat/air conditioning,
etc.)
- Here’s a video you can watch for your reference in completing this task:
Helping Someone into the Car.
(https://www.youtube.com/watch?v=khTKRwoWqn4)
Scenario 4: getting out of the car
- Assist ‘Katie’ get off the vehicle; the video must show you assisting ‘Katie’
until she is on her feet and walking away from the vehicle.
- Respond to potential risks in the environment
Video submission:
 The length of each video clip must not exceed five (5) minutes.
Answer:
Helping Katie to enter into the care in respect of appointing the volunteer who can assign the right
director to Katie regarding walking near the roads. Firstly examine the car as through which she had to
visit to that proper place. Use the stick so that she can walk slowly and reach to car. As car indication
is to be done in respect of assigning the accurate sign such as of minivan, or sedan. After this she
safely visit to car and also reach to that place.

Save the video clips using the following filenames:
Submit the video files along with the answered workbook.
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Scenario 1 Support Aids Video Clip-
1
Scenario 2 Fall Recovery Video Clip-
2
Scenario 3 Enter Car Video Clip-3
Scenario 4 Exit Car Video Clip-4

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3. Ruth’s Kosher Diet
Ruth is a very religious woman of the Jewish faith and lives at home with her family. She
was a keen cook and followed her faith’s rules on food preparation and presentation. She
strictly followed the Kosher dietary rules and regulations. Ruth has been diagnosed with
LBD and is not able to prepare her own food. She can feed herself if the larger items are cut
into smaller bite sized proportions. When applying for a bed in residential care, Ruth and
her family were told that the facility had employed a Kosher trained chef who would be
able to provide for all her requirements.
A few months after moving in, the chef left the
facility and Ruth was advised that he had left all the
documentation needed for the temporary chef to
follow, until a new Kosher trained chef was
employed.
At first, Ruth did not notice any changes in her diet;
but in the last couple of days, there have been
instances of her receiving incorrect meals. The
presentation of a meal had a milky sauce on her
meat and a glass of milk placed on her table with her
meal. One night, she was given a dish which
contained prawns.
Ruth has overheard staff making remarks such as, “Here she goes again. ‘Take the milk off
my table.’” and “Boy! Talk about ungrateful; fresh prawns and she doesn’t want them.”
You have often cared for Ruth and have shown an interest in her religion by listening to her
explain about the Kosher rules and regulations. You know that people of the Jewish faith
may eat certain types of meat, such as cattle and lamb, but not pig and prawns. It is also
strictly forbidden to have meat and milk combined in a dish and that the two must not be
eaten at the same time.

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Ruth has decided to lodge a complaint and asked you for advice. She feels the reason she
and her family decided she stay at the facility was the promise of helping her cope with her
condition while being able to enjoy her spirituality.
To complete the succeeding tasks, read Lotus Compassionate Care Handbook.
(username: learner password: studyhard)
(http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-
Compassionate-Care- Handbook-v1.5.pdf)

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1. Access and review the Universal Declaration of Human Rights.
(username: learner password: studyhard)
(http://compliantlearningresources.com.au/network/lotus/files/2016/04/Universal-Declaration-of-
Human-Rights.pdf)
Which human right was breached in the case study scenario?
a. Article 12
b. Article 16
c. Article 11
d. Article 4
e. Article 25

2. Access and review the following resources:
Charter of Care Recipients' Rights and Responsibilities - Home Care1
Charter of Care Recipients' Rights and Responsibilities – Residential Care2
(1https://agedcare.health.gov.au/sites/g/files/net1426/f/documents/03_2017/charter_-_home_care_-
_february_2017.pdf
2https://agedcare.health.gov.au/sites/g/files/net1426/f/documents/02_2016/charter_of_care_recipients
_rights_responsibilities_-_residential_care_english.pdf)
List two (2) rights of the client that were breached in the scenario.
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Answer:
The first right is relating to the getting the proper meal as Ruth is very religious person and also very
strict about her diet. But in this the breach is committed in respect of not giving right meal which is
promised by the kosher dietary. As Ruth loves to cook and also familiar with the ingredients which is
used in preparing the meal. Thus, in such perspective, the ingredients which is used by the other
person which is appointed to take care of the Ruth gives him the wrong meals in respect of giving
milk. As this ingredient is not mentioned under their diet plan.
The second breach is relating to against her rules and regulation which they strictly made to kosher
regarding following their diet in right manner. As Ruth is religious and thus not eat pig or prawns but prefer to
eat meat. In such matter the breach are arises from which they want to file complain against breaching their
rules and regulation. By this procedure, she gets justice in respect of violating tehri religious rights and also
protecting the same.

3. Does the scenario provided above show Ruth is abused and or neglected?
a. Explain your reasoning in 25 – 100 words.
b. If your answer is yes, specify whether it is financial, physical, or emotional
abuse/neglect.
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Answer:
A) From the above case scenarios, it is clearly identified that kosher new trained chef is not following the
terms and condition which is mentioned by Ruth regarding taking the meal. They are giving the meal to
Ruth instead of neglecting prawns.
B) The answer is yes, as the kosher chef is abusing Ruth emotionally. As they know that Ruth is
emotionally attach to religious and also follow very strict diet. In such case if they offer pig and prawns
on meal, she hurt emotionally.

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4. According to Lotus Compassionate Care Policy and Procedures, you are required to
report and convey concerns to your supervisor.
Send an email to Rachel Allcot, detailing Ruth’s concern. Write your email in the space
provided below. Specifically, your email must:
a. Be objective, factual, accurate, and in logical order
b. Identify the human right that was breached (from Question 1)
c. Identify the rights of the client that were breached (from Question 2)
d. Include evidence of abuse/neglect if your answer in Question 3 is yes.
Note: Although reporting is typically done verbally, the main objective of this task is
To Rachel Allcot <[e-mail]>
From Student <Student’s Email Address>
Subject Breach in respect of not following any condition

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Message
As every person carry certain right regarding right to live, right to freedom to take their own decision.
In this scenarios, the breach is committed on bases of working against their religious. She offered
such meal which is strictly against their values and thus she file compliant against not fulfilling their
condition.

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5. You already verbally explained the rights and the Lotus Compassionate Care Complaints
Procedures to Ruth, and she has requested you to write this information down for her.
In the space provided, write a letter to Ruth outlining the following information:
a. Her rights in the situation
b. How to lodge a complaint
c. Information about the Aged Care Complaints Scheme (ACCS) so Ruth is able
to decide between making an internal or external complaint. This must
include:
 What the ACCS is
 How it works

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Answer:
To,
The Ruth,
Sub: Information regarding her rights to get compensation regarding the issue faced.
Dear Ruth,
This is examined that if any breach is committed by any person in respect of not fulling their right in such case
she can take help from Aged Care complaint scheme where the right are protected to the aged people in respect
of providing health, safety and also basic amenity to people. It works through building the trust among the aged
people and also verifies if there is breach conducted in any of the rights. The complaint will be Handel in
appropriate format by filling the complaint form online.
Thank you

Attach the screenshot of the “Online Complaints Form”
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6. Suppose Ruth wanted to lodge a complaint through the Aged Care Complaints Scheme
(ACCS). She has asked for your assistance to navigate around the
www.agedcarecomplaints.gov.au website, so she can file her complaint online.
Guidance:
a. On the ‘Home Page’, click on the ‘Make a complaint about a service’ button.
b. On the ‘Make a complaint about a service’, look for the “Online Complaints
Form”. Click on this link.
c. Scroll down until you see ‘Open Complaints Form’. Click on this link.
d. Take a screenshot of the ‘Online Complaints Form Page’ and attach it in the
space provided below.
Answer:

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7. Ruth and her family asked you about other support services you can refer to them.
Identify two (2) support services and provide links to their websites below.
Answer:
There are various support services which is available to Ruth in case of diagnosed with LBD as they can
appoint the physical therapy person which can bring movement in their hand by providing the effective therapy
to them. As the main issue is relating to not accomplishing the work and also not cooking food for itself. In such
way they can cook the food and also bring more chances of getting the movement soon.
The second services is relating to appointing the residential care person so that they can guide the nurse
and also instruct them regarding preparing the food ass per their own guidance.

When you have completed assessing the assessment workbook, review the candidate’s
assessment against the checklist below:
Written Questions
Part 1 – Meeting personal support needs
Part 2 – Empowering older people
Part 3 – Supporting people living with dementia
Case Study
Mr. White
Katie Devaney
Ruth’s Kosher Diet
IMPORTANT REMINDER
Students must achieve a satisfactory result to ALL assessment tasks to be awarded
COMPETENT for the unit relevant to this subject.
To award the student competent in the units relevant to this subject, the student must
successfully complete all the requirements listed above according to the prescribed
benchmarks.
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WORKBOOK CHECKLIST

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