Support Independence and Wellbeing (Work Book)

The Support Independence and Wellbeing (Work Book) is an assessment workbook for CHC33015 Certificate III in Individual Support. It covers topics such as person-centred practice, strength-centred practice, active support and more. The workbook includes a knowledge assessment and case studies. Completing recording and reporting documents is an important part of the role of a care worker. The progress notes document is used to keep track of what occurred and the objective phrase is based on the working scheme. Download now from Desklib!

CHC33015 Certificate III in Individual Support
Support Independence
and Wellbeing
Version 2.2 | Produced 31 January 2020
Copyright © 2019 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written permission of Compliant Learning
Resources.
Assessment Workbook

Version control & document history
Date Summary of modifications made Version
12 May 2016 Version 1 final produced following
assessment validation. 1.0
27 March 2017
Made changes on the following:
a) Changed correct client name
to ‘Antonio’ in Case study 1,
question 7
b) Added instruction number 4
to Case study 2, Scenario 1 –
Incident Report Form
Added date and time to incident on Case
study 3 – Maximilian Mills
1.1
11 September 2018 added parameter on knowledge
assessment part 2 question 3 1.2
24 October 2018
added provision to include titles under
roles in Question 5 in Knowledge
Assessment Part 1
1.3
05 February 2019 added guidance note in Case Study 1
Roleplay Task 2 1.4
28 March 2019 Changed Knowledge Assessment Part 2
Questions 10-11 1.5
30 May 2019
Document re-branded and contextualised
for Inspire Education use; content checked
for adherence to current industry standards
and new unit of competency requirements;
modifications to sentence construction
2.0
02 September 2019
Made changes to:
Knowledge Assessment Part 1 Question 5
Knowledge Assessment Part 2 Question 3
2.1
31 January 2020 Added Assessment Workbook Coversheet 2.2
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you have
this document open in Word, you will need to hold down the Control key
while clicking for this to work.
INTRODUCTION TO THIS WORKBOOK.................................................4
What is this workbook about?........................................................................................4
Context for Assessment.................................................................................................5
Assessment Requirements.............................................................................................5
ABOUT THE ASSESSMENTS...................................................................7
Assessment Methods...................................................................................................... 7
Resources Required for Assessment..............................................................................7
ASSESSMENT WORKBOOK COVERSHEET............................................8
INSTRUCTIONS TO STUDENT................................................................9
KNOWLEDGE ASSESSMENT.................................................................10
Part 1: Individualised Support......................................................................................10
Part 2: Independence and Wellbeing............................................................................22
Part 3: Healthy Body Systems......................................................................................39
CASE STUDY.........................................................................................43
Case Study 1: Abraham Chatzkel.................................................................................43
Scenario 1: Abraham’s Care Plan........................................................................49
Role Play Task 1..................................................................................................... 51
Scenario 2: Abraham Feels Down.......................................................................52
Role Play Task 2..................................................................................................... 54
Scenario 3: The Case of Antonio Iglesias...........................................................56
Role Play Task 3..................................................................................................... 58
Case Study 2: Judith Comet..........................................................................................61
Scenario 1: The Reunion.......................................................................................62
Scenario 2: Nurse Naja.........................................................................................69
Scenario 3: Getting Back on Track......................................................................73
Role Play Task 4..................................................................................................... 74
Case Study 3: Maximilian Mills.....................................................................................76
Scenario 1: The First Visit....................................................................................77
Scenario 2: Back on His Feet...............................................................................79
WORKBOOK CHECKLIST.....................................................................80
WE WOULD LOVE YOUR FEEDBACK!..................................................81
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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCCCS015 - Provide individualised support
1. Determine support needs
2. Provide support services
3. Monitor support activities
4. Complete reporting and documentation
CHCCCS023 - Support independence and wellbeing
1. Recognise and support individual differences
2. Promote independence
3. Support physical wellbeing
4. Support social, emotional and psychological wellbeing
HLTAAP001 - Recognise healthy body systems
1. Work with information about the human body
2. Recognise and promote ways to support healthy functioning of
the body
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHC33015
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Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
o describes the subtasks that make up the element of the unit
2. Knowledge Evidence
o describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
o describes the environment and conditions that assessments must
be conducted under
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The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of
Competency
Assessment Activities
CHC33015
Knowledge Assessment 
Case Studies 
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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Templates needed for tasks such as survey forms and report
template.
 Case studies and simulations
 Information about work activities
You will need access to:
 Computer with access to Internet
 Installed software: MS Office Word, Adobe Acrobat Reader
 Workplace-specific tools, equipment, materials, and industry
software packages (where applicable,
 Access to:
 video recorder
 support personnel (at least one) to volunteer in roleplay
activities.
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ASSESSMENT WORKBOOK COVERSHEET
WORKBOOK: Workbook 1
TITLE: Support Independence and Wellbeing
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you agree
to the terms of the declaration sign and date in the space
provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have been
made aware of my rights and responsibilities as an assessment
candidate, and choose to be assessed at this time.
 I am aware that there is a limit to the number of submissions that I
can make for each assessment, and I am submitting all documents
required to complete this Assessment Workbook.
 I have organised and named the files I am submitting according to
the instructions provided, and I am aware that my assessor will not
assess work that cannot be clearly identified and may request the
work be resubmitted according to the correct process.
 This work is my own and contains no material written by another
person except where due reference is made. I am aware that a false
declaration may lead to the withdrawal of a qualification or statement
of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my performance or
observable skills. I give my consent to contact these parties for
verification purposes.
Name:Ellen Signature: Ellen
Date:
15December20
xx
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
o Knowledge Assessment
o Case Studies
The questions under Knowledge Assessment are all in a short answer
format. The longer questions requiring creative and analytical thought
processes are covered in the Case Studies. You must answer all
questions using your own words. However, you may reference your
learner guide and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a
workplace. Ideally, you should be able to answer these questions based on
the processes that are currently in place in your workplace. However, if
you do not currently have access to a workplace, then answer the
questions based on processes that should be implemented in a typical
workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet
pages and or external links. These intranet pages and external links are
formatted in Blue UnderlinedText.
To access these, hold the Ctrl key for Windows users or the Command ⌘
key for Mac users while clicking on these links.
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KNOWLEDGE ASSESSMENT
Part 1: Individualised Support
1. Briefly describe the basic principles of person-centred practice in the
context of individualised support planning and delivery.
person-centred practice refers to the concepts which can affect the
thought process and that could be also resposnbile for performed about
the medical staff and carers. here are some of the basic principle:
respecting individuals:-
while this could be more important for knowing about the patient to
person and make sure for having unique qualities. they are having the
personal beliefs, value and boundaries. while having such things this
could aspects of the person for also incorporte into care plan.
treating people with dignity:-
this involves about the communication with the patients, listening more
about them say to taking boards for inputs and make sure for bringing
more about the embrassments or shaming.
understanding their experiences and goals:-
for making more successful with long term plan this could also led them
for working with more goals and objective. this couldbe also important
for knowing about their patients life experience their present state and
their goals and future.
2. Briefly describe the basic principles of strength-centred practice in
the context of individualised support planning and delivery.
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strength based community requires for the careful attention from the
community agenices and make sure for having their better goals and
objective. while having such things for which reflected relationship and
make sure for having their goals and objective. fundamental changes to
community and their mental health practices for needs to based as per
having their rights for working with many other concepts. strength-
based approaches working with many more things and daily basis action
and community. for which the work and interaction about those sources
for which the work and make sure for having their work concpets. focus
on becoming reality, language uses creates the relaity and individuals
succeed for exploring about the world and around them.
3. Briefly describe the basic principles of active support in the context of
individualised support planning and delivery.
active support professionals about how the provide effective support
that could been improved with many othe proces. while having such
things improving more about the participation and quality of life. as per
intellactual disability to lives for about those things and make sure for
having their more better things and some core things that could all have
some common. traning and developed for being more supportive in
context with many planning and delivery things for which the high
impacts for which staff practice hrough keeping more support.
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4. The following are examples of recording and reporting documents
used in the care service industry.
Briefly describe the process involved in completing these documents,
and provide a brief explanation why completing these documents as
needed is an important part of your role as a care worker.
Document Process Rationale
Progress Notes
this could keep the
employee and staff with
the version of what about
occured. objectvive pharse
which could based on their
working scheme and make
sure for knowing about
their manager and leader
for which the work can
complete. as manager
should also keep them for
working with high positive
impact.
this could be importnat
for knowing about the
progress in which how
the things are being
involved and managed
many other activities for
their patients and that
could also help them for
keeping report about
many things.
Incident Reports
likely more about the
incident and that could
keeping them for working
for which he high impact
and make sure for
knowing for those things
and keeping the report
complex and spending
more about the poor
quality of work.
this might be also
important for having the
indicdent report about
their patients and
improving their terms
and that could aslo
essential for
communication among
their people.
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5. Identify the rolesand responsibilities of the following people in the
provision of care to an ageing client.
Guidance:
In the column for Role, indicate the title of people (eg. nurse, doctor, wife, patient).
In the column for Responsibility:
a. identify the responsibilities of each role
b. describe how information is communicated between roles.
Role Responsibility
5.1 carers
and family wife
wife care for their families
and also play huge
responsbilities. as they are
communicated among them
for having proper work and
make sure for having more
role and working process.
5.2 person
being
supported
family
family help for supporting
with many issues and also
make sure for knowing
about those things which
could be required for many
other things.
5.3 health
professional
s
doctor
doctor being responsible for
the health care and
professionals. as they have
more role for which the
patients can get their
proper treatment and that
could also important for
people.
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5.4 care
workers nurse
care worker who help the
patients for having the
proper treatment and make
sure for having the growth
and make their workers
with more developed.
5.5 supervisor
s foreman
this could he help for
knwoing aout the proper
communication and this
might be importnat for the
people for knowing about
those foreman are being
under and that could also
essential for knowing about
their proper process.
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6. Describe the following service delivery models in aged care.
6.1 Residential
care
help at home while by providing them with having
common whealth support programme, the home
care package programme. along with this this could
laosproide the high raneg of accomodation and many
care option for the ages care people. resdential do
not continue living independently in their own home.
6.2 Respite care
this could care for the people in providing them with
the home and make sure for having their more
better policies and terms and many other issues for
which the person can receiving cre which might be
important fo the helping some other people.
6.3 Home and
community care
flexible care service that are depending more on the
needs and care for their working things. working on
providing various approches that what about the
residental and many other home care offer.
7. Consider the standards of service delivery models in the aged care
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sector.
a. List two standards of residential aged care as set by
Accreditation Standards.
b. List two standards of home care as set by Home Care Common
Standards.
7.1 Residential
care
consumer diginity and choice, ongoing assessment
and planning.
7.2 Home and
community care
personal care and clinical care, services and support
for daily living.
8. Briefly explain how the following legal and ethical requirements are
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applied in the care service industry.
Guidance: Include how it is implemented by care service organisations and
individual workers
8.1 privacy,
confidentiality
and disclosure
privacy may likewise identify with data about
oneself, and security laws commanad treatment of
individual data through enforceable protection
standards. Secrecy identifies with data as it could
help the person. The lawful resposnbility of
classification obliges medical facilities specialists
to secure their patients against improper
revelation of individual wellbeing facts.
8.2 duty of care
a duty of care is being more legal responsible for
the person or organization while for avioding the
behaviour or omissions which could be resonably
to cause many other factor. while this could be
also consider for exploring more concpets and
following more about the duty for care definition.
8.3 dignity of risk
diginity of risk that could be define as self-
determination and right to take more reasonable
risks and for which the people can care about their
own terms and make sure about for having their
impeded concerned about duty of care.
8.4 human rights
human rights are being some basic rights and
freedoms which could belongs to every person in
the world. while this could be also important for
shared their values, equality, respect and
independence.
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8.5 discrimination
this could led with unjustification distinctions
between the rights and human being based on
their groups, classess and many other obligation.
while having such things equality could be also
important for taking their high impact rule and
make sure for having their better categories.
8.6 mandatory
reporting
when the law required for known or suspected
cases of neglect and abuse. this could reporting
play their effectvie role and make sure for having
their goals towards the person in completing
cases.
8.7 work role
boundaries –
responsibilitie
s and
limitations
limited space protect for between worker
prfoessional power and their clients vulnerability.
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9. List two examples of factors that affect the older people requiring
support.
work and income, self-worth
losses for relationship, mobility and felxibility
10. List two examples of practices that support skill maintenance and
development for direct care workers.
performance criteria
use incidental learning opportunities to enhance skills and
developments.
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11. The following are typical conditions experienced by an aged care
client that requires special care and support. Describe possible
indicators that these care and support needs are not met, and ways
you can respond as a care worker to address these needs.
Condition Indicators of unmet care
needs
Ways to respond to unmet
needs
Incontinenc
e
leaking urine with coughs,
sneezes for excerice.
be patient, prepared and
willing to change the plan
and also understanding their
emotional needs.
Dementia abuse, contraint, duuty of
care
physological stress, daytim
activities.
Hearing
difficulties
not listening about for what
othe speak, feeling that
person can hear, but not
understand, diffculties
hearing people on the phone
large area listening system,
amplified telephones
12. The following are major risks typically encountered in aged care
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facilities. Describe ways care workers/care providers can respond to
these risks.
Risks Ways to respond to these risks
Manual handling
injuries
make the load smaller or larger and eaier to
complete th grasp. modify the workplace for
reducing their work pressure, change the work
rotiune to aviod the excessive work rates and
tight deadlines.
Resident aggression listening more carefully, hold on more ground, be
upfront and stay more calm.
Infection cells also react to signaling molecules released
by the body in response to infection.
Part 2: Independence and Wellbeing
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1. Provide a brief description of each of the following basic human
needs.
Basic human needs Description
1.1 physical
this could be define with the traits or features
which keep the attraction and keeping them more
powerful for working capacity.
1.2 psychological
this could described more about the mental and
emotional health for the person. so that could
keep them working and make sure for leading
with more effective goals and objective.
1.3 spiritual
this could involve the feelings and sense for belief
with many other people and that might be
important for greater with somethings and make
sur e for about theirn sources for which the work
can compleet with the essential aspects of true
things.
1.4 cultural
while this could led them for working with many
people and that could also important for knowing
about the various things and language for which
the work can work.
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1.5 sexual involving with reproduction and associated with
sexual differentiation.
2. Explain briefly the concept of self-actualisation as it relates to aged
care.
People can decide for completing their self-care capacities into self-care
exercises to keep up with, r further develop wellbeing and prosperity.
More seasoned individuals with self-care assets can likewise significant
asset for others needing social contact and down earth help.
3. Describe the following stages of human development across the
lifespan.
Life Stages Description
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3.1 Infancy
the period of life between birth and the
acquisition of language approximately one to two
years later
3.2 Early childhood
Youth, characterized as period from birth to eight
years of age, is period astounding development
with mental health at pinnacle. During this stage,
kids exceptionally affected by climate and
individuals that encompass them.
3.3 Preschool age
youth program in which youngsters consolidate
learning with play program run by expertly
prepared grown-ups.
3.4 School age the expected about the mental, emotional,
abilities and children ages 6 to 12
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3.5 Adolescence transitional phase more about the growth andd
development between adulthood and childhood.
3.6 Early adulthood
this could also called deines as indivudals
between 20 and 35 who are being typically
vibrant.this could also kepe their main focus on
freiendship, romance and bearing more about the
careers.
3.7 Adulthood
the period in the human for being lifespan in
which the full intelleuctal and physical maturity
have been attained and that might be helpful for
those all people.
3.8 Maturity
this could be grain the judgement skills and that
could help for knowing about the basis concepts
and make sure for taking the benefits and wisdom
maturity and level with high obligation.
4. Describe the following aspects of wellbeing.
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Aspects of wellbeing Description
4.1 Physical
this indicates more about the connected with the
human body. animals, physical strength and
exercise
4.2 Psychological
it means mentak health or emotional health
rather than physical. while this could describe as
primarily mental or emotioanl condition and also
make sure for having their refering bid of
psychology.
4.3 Social
inviting more about the being friendly and
pleasant or group of people who are working for
helping each other.
4.4 Spiritual
this could led with having recignition of feeling or
sense or belief that could be having woth some
other. this might be having the sensory about the
human being experience and take much benefits.
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4.5 Cultural
known for the specfic group and characteristics
with having the huge diferences and make sure
for having their proper placed and with their
status.
4.6 Financial
this could be define as activities for managing the
money and bring more better terms and policies
for the organization. this might be also led them
for working with having the financial
budgeting,saving and forecasting.
4.7
Career/Professional
while this could be essential for knowing about
the responsbilities, qualification, activities and
many other job role skills for which the human
being are being mor developed.
5. Consider the individual differences among people.
a. Briefly discuss how these individual differences are interrelated.
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b. Briefly discuss how these individual differences may impact the
provision of support.
a. Numerous contrasts between people without doubt esult of
contrasts with their qualities. Nonetheless, human monozygotic
twins who hereditarily indistinguishable contrast especially from
one another. People obviously, light of fact that natural cycles
innately factor.
b. while this could means with the support increasing with having
personal distress for some people who are relationship closeness
for other. this could be more effected to the other models and
support more towards the reciept which can increased the
personal distress and make sure about increasing relationship
close-ness in the same person.
6. Provide a brief description of the following basic requirements for
good health of an older individual.
Requirements for How it applies to older individuals
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good health
6.1 mental health
this could take more life time experience with
chronic and relasping more about the mental
illness and physicl ill health. however, this could
keep the older age with tends with having more
chronic nature.
6.2 nutrition and
hydration
while this could be importnat for kepeing the
health and quality of life. for older people,
adequate food and drink that could help for more
recover and try to aviod the hospital
readmission.
6.3 exercise
lifting weight, while doing exercise that can easily
use the body weight and maintain the digestion
system for the the body.
6.4 hygiene
elderly once likely to have the standing sower,
getting in and out of the bath and make their
more hygiene system for which the person can
easily work and maintain themselves.
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6.5 lifestyle
setting new outcome daily, eating variety of fruits
and many other things, increasing the walking
pace and benefits for the walking for bone health.
6.6 oral health
chronic diseases and most of the oral disases ar
sharing their common risk factor, evident for
lossing teeth.
7. The following are common mental health issues encountered by older
individuals. List relevant risk factors and protective factors for each.
Mental health issues Risk factors Protective factors
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7.1 Depression
personality traits,
unsolved grief or loss,
medication and
substance use.
optimisim. good coping
skills and porblem
solving skills, subjective
sense of self=effeicieny.
7.2 Dementia
diabetes, smoking and
alochol use, family
history.
communty support,
economic opportunities,
parenting competencies.
8. Describe possible signs of abuse for each of the types of abuse listed
below:
Types of abuse Indications of neglect or abuse
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19.1 Physical
abuse
touching to ears, hands and passing more
comments.
19.2 Physical
neglect
smelly or dirty appearance, untreated medical
conditin, sallow or sickly apparance.
19.3 Sexual
abuse bruising, scrapes, rash or redness.
19.4
Psychological
abuse
low self-esteem, signs fo distress, anger.
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19.5 Financial
abuse
Spends money without knowledge, Feels entitled to
money or assets.
9. Outline the responsibilities of service providers in relation to
compulsory reporting of assaults on older people, as set by the Aged
Care Act 1997.
as they are required with high quality of program and make sure for
having the proper qulaity of work process. as this esnuring more about
the security of tenure and meeting requirements for which the high
sources can make their act to be followed. along with this advocate
community can work and make their reporting towards the high effective
results.
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10. Briefly describe the Age Cared Funding Instrument (ACFI) and
Residential Care Subsidy funding model.
The Australian Government finances huge extent of the expenses
running endorsed private matured consideration homes. The estimate
appropriation paid depends on your appraisals of occupants' continuous
consideration needs. Enhancements which help for identify with
convenience are recorded double, in accordance annuity increments.
Results that can used to designate Australian Government sponsorship
to private matured consideration suppliers while for having the really
focus on occupants.
11. Briefly describethe National Disability Insurance scheme funding
model.
The NDIS another model of financing and conveying upholds for
individuals with incapacity. It adopts cover based strategy and moves
from past presentation for having the square financing charge for-
administration, market-based methodology. It depends on reason that
individuals with incapacity each have diverse help need and have the
option practice decision about the backing they wants.

12. Briefly describe the Home Care Subsidy as a funding model.
The Government additionally contributes towards expense consideration
beneficiary's convenience, contingent upon office meets certain
structure necessities, its age and when it was last restored. Certain
decreases might be made measure government sponsorship dependent
on monetary method for the consideration beneficiary. A supported
supplier will actually want recover the decrease in government
appropriation charging the consideration beneficiary.
13. List two examples of issues that can impact the health and
wellbeing of older individuals.
while this increase the physical health issues and many other problems
such as stroke, heart attack.
side effects from the medication.
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14. Myths and stereotypes of ageing and older people:
a) List three examples of stereotypes or “myth-conceptions” about
older people and the ageing process.
b) Briefly describe how these stereotypes impacts community
values and attitudes towards the ageing population.
a. ageing is depression, leads to loneliness, dulls wits and inevitably
causes Dementia.
b. Generalizations of maturing contemporary culture, especially
North America, are essentially bad, portraying later life
forlornness, reliance and poor physical and mental working.
Perspectives on advanced age, and the discernments more
seasoned grown-ups hold of themselves, are perplexing and
dynamic. At the end of the day, generalizations of maturing social
develops that socially and truly arranged, just independently
deciphered.
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15. List three examples of issues surrounding sexuality and sexual
expression in older people.
rejection
fear of isolation
performance anxiety
16. List three examples of indicators of emotional concerns and issues
in older people.
expression fears of being a burden on other
inability or anger outbrusts.
rapid changes of mood
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17. Consider the support strategies, resources, and networks made
available for the older people:
a) List two general resources on Aged Support and Services for the
elderly in Australia.
b) List two examples of support services funded by the
Commonwealth that directly or indirectly help and support the
aged population.
c) List two examples of Non-Government Sector Associations and
Organisations that provide a large range of services and
support to the elderly.
a. watching out free readliness
being more application journey with many people.
b. social support
nursing and allied health
c. health promotion program
advocacy services
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Part 3: Healthy Body Systems
1. Consider how the body maintains or regulates the body temperature.
a. Briefly explain how the body regulates temperature.
b. Briefly explain how the regulation of body temperature is
affected by ageing.
a. Temperature of body is maintained with the help of body muscle
contractions and moments controlled according to the need. When
the atmosphere is too cold outside body regulates inner
temperture by muscle vibration and thereby producing heat
required
b. After ageing muscle contractions are not possible at the rate which
were possible at the younger age and thereby body temeprature
regulation is affected by making the process slow
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2. Consider how the body regulates fluid and electrolyte balance.
a. Briefly explain how the body regulates fluid and electrolyte,
including pH, balance.
b. Briefly explain how the regulation of fluid and electrolyte
balance is affected by ageing.
a. Generally body fluids are regulated by the coordination of three
organs in human body, they are brain,adrenal glands and the
kidneys. With the brain controlling the function of adrenal glands
the fluid and waste are filtred through kidneys and the pH is
regulated in the body along with electrolytes in the body
b. By ageing the filtration in kidney is not as effective as when
younger, and so the rate of filtration decreases and the load
increases on kidney to maintain pH and electrolyte in body fluids
3. Briefly explain how the body eliminates these wastes.
The filtered wastes from kidney in the body are sent into intestine to
further extract water and the remaining liquid wastes are sent out
through urethra after filtering out the required nutrients and minerals
from the waste. these passes out through our gut after exiting from
large and small intestine.
4. Briefly explain how the body regulates blood pressure.
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Blood pressure is the rate of heart at which it pump blood after
recieveng it. The pressure is relative to the arteries and veins thickness
and blood density. to regualte this blood is purified in liver and pumped
with oxygen in lungs there by trying to regulate the required blood
pressure in body
5. Briefly explain how the body protects itself from infection.
Whenever there is a infection in human body, depending upon the mode
of infection if it is skin the skin inflates and irritates to initiate the fight
against the infection. White blood cells are produced and eployed at the
site of infection and body temperature rises to fight the infection and by
having a reverse reaction white blood cells protects the body from
infection
6. Briefly describe how much physical activity is recommended for older
people to support the body’s healthy functioning.
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When the body starts to age, there is not a lot of physical activity and
thereby body functioning and metabolism is reduced and will have a
sedentary one. Thereby to increase the lowered metabolism there must
be enough physical activity so as to get as close as possible to previous
metabolism and maintain the organs of the body in function. This
moderate physical activity can have a positive support to older people
healthy functioning
7. Briefly describe how active and passive exercise can be applied for
elderly clients.
Active Excersise is something which is done at will in a certain time set
by us, whereas passive exercise can be done while doing some work and
making the body work and improve metabolism. Passive execrcise can
be applied to elders by making them do small chores like watering
plants and a little bit of walking. Active can be applied for the elders who
are intrested in outdoor walking and running smaller distances and doing
light workouts.
CASE STUDY
This assessment is comprised of three case studies with scenarios and
tasks that will test your knowledge and skills relevant to the
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competency standard requirements of the units included in this subject.
These case studies are hypothetical situations which will not require you
to have access to a workplace, although your past and present
workplace experiences may help with the responses you provide.
The evidence of your successful completion of the other competency
standards that are required to be performed in the workplace are all
included in your Skills Workbook.
Case Study 1: Abraham Chatzkel
Name: Abraham Chatzkel
Age:91
Date of Birth: 16 January
20xz
Room #: 23
Abraham’s Care Plan is provided on
the following page.
Abraham Chatzkel is a new client at Lotus Compassionate Care.
Abraham never married and has no kids of his own. Before moving to
the centre, Abraham stayed with his niece, Abigail, her husband, Jacob,
and their two daughters, Aliya and Amira.
Abigail is a stay-at-home mother, taking care of Abraham and her two
kids. Abigail’s husband accepted a job in New York and moved there
with the rest of family. Abraham did not want to move to New York with
them and prefers to spend the rest of his life in Australia, where he has
spent the most of his life.
Due to the distance and the time difference, all communications
between the centre and the family are done via phone call or email.
Guidance: For the purpose of this assessment, Abraham’s first day in the
centre is 7 July, 20xx (current year).
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Care Plan
Name: Abraham Chatzkel (fictitious name)
My preferred name: Abe
My Birthday is: 16th January (he is currently 91 years old)
My Room number is: 23
I am allergic to penicillin
Social History:
I was born in Israel. My mother is from Australia and my Father is from
Israel. My family moved to Brisbane when I was 8. My father was the local
grocery shop owner and on the weekends and afternoons after school I
helped in the shop.
After I finished school I worked in my father’s shop until I went into the
army for two years. While I was in the army I fought in the second world
war. When I left the army I went back to work in the grocery shop, which I
later inherited from my father.
I returned home from the war after learning my little sister’s husband left
her and their daughter, a few months after she was diagnosed with cancer.
I took care of my little sister and raised her daughter, Abigail, as my own
aftermy sister passed away in 1960. I never married.
Before I moved here, I lived with Abigail and her family. She married a nice
young man, Jacob, and they now have two lovely daughters, the twins,
Aliya and Amira. Abigailstopped working when she had the girls, and just
stayed home taking care of them,and also keeping me company.
I enjoy reading, especially stories about the time of the war. It reminds me
of the time I spent with my mates.
I was diagnosed with renal cell carcinoma which has now spread to other
parts of my body. I am now at Lotus Compassionate Care because my
niece’s family is moving to New York and I did not want to move with them.
I want to live the rest of my life here in Australia. With the twins old enough
to go to school, I think it is time Abigail can go back to work and do things
for herself. I am finding it more and more difficult to complete activities of
daily living without assistance and I don’t want to be a burden to Abigail
and her family.
Communication
My needs My Goals How you can help me
To be able to hear
around me as I
cannot hear very
well
I would like to be
able to hear what
people are saying
 Support me to use my hearing
aid
Cultural and Spiritual
My needs My Goals How you can help me
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To be able to keep
following Jewish
practices while in
the centre
To follow the
kashrut (Jewish
dietary laws)
 Help ensure that my food is
kosher
To be able to pray
three times a day
 Assist me to say my prayers by
reminding me of the time and
guiding me to a quiet place for
prayer.
Recreation
My needs My Goals How you can help me
I like to sit out on
the veranda each
morning and listen
to the radio
I like reading books
Enjoy the outdoors
and listen to my
favourite radio
station in the
mornings
Finish as many new
books as I can
 Support me to transfer to the
Care Chair and wheel me out
to the veranda. Ensure I have
my hat on and sunscreen
applied. Ensure I am not
directly in the sun for too long
(no more than 30 minutes).
 Turn the radio on to ‘easy
listening station’
 Ensure that I am comfortable
 Place the Feeding Cup with
Spout with water within my
reach.
 Place the buzzer within my
reach
 Ensure I have new books to
read and my spectacles within
reach
Sensory
My needs My Goals How you can help me
To maintain visual
ability
To continue being
able to read my
books
To continue to see
the people I am
talking to.
 Help me to ensure my glasses
are clean before I put them on
and within reach for me when I
am alone.
Mobility
My needs My Goals How you can help me
To maintain a level
of mobility that will
allow me to enjoy
the outdoors
To continue being
able to enjoy taking
walks outdoors,
especially early in
the morning to
watch the sunrise
To keep my muscles
and limbs toned
 Assist me taking morning walks
using my walker when I can, or
take me out on my wheel chair
 Please assist me to transfer
using the hoist and two staff
members.
Personal Hygiene
My needs My Goals How you can help me
I require assistance To feel comfortable  Ensure my privacy and dignity
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to meet my
personal hygiene
care needs
is maintained
 Speak with me about how you
will assist me
 Ensure the water in the
washbasin is warm but not too
hot
 Use a soft washer and soap
substitute to gently clean my
skin
 Gently dry my skin with a soft
towel and ensure it is
thoroughly dried.
 Apply a protective barrier
cream (please do not rub my
skin)
Oral Care
My needs My Goals How you can help me
I require assistance
to meet oral care
needs
To maintain my self-
esteem. To maintain
healthy teeth and
gums.
 Ensure that I am sitting upright
 Assist me to clean my teeth
with a soft, small-headed
toothbrush and fluoride
toothpaste.
 Assist me to apply oral gel to
my lips
Skin Care
My needs My Goals How you can help me
To maintain my
skin integrity
To maintain comfort
and prevent
pressure injuries
due to lack of
mobility
 Support and encourage me to
move around and not stay in
bed or sitting on my chair for
long hours
 Inspect my skin for redness
 Report and document if you
notice changes in my skin
condition
 Ensure the linen is free from
wrinkles and smooth
 When conducting transfers be
careful not to pull, drag or
knock my skin
 Ensure skin my skin is clean
and dry
 I have anair pressure ripple
mattress on my bed
 Regular toileting to prevent me
from being incontinent.
Bowel Function
My needs My Goals How you can help me
I sometimes
experience
To have a bowel
motion every day or
 Monitor my bowel motions and
complete the bowel chart
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constipation every second day  Ensure I have the buzzer within
reach if I need to go to the
toilet.
 If I have not had a bowel
motion after the 2nd day, give
me an aperient every morning
until I have successful bowel
movement.maybe also include
encourage me to eat high fiber
soft diet as per care plan and
maintain fluid intake
Sleep
My needs My Goals How you can help me
I sometimes wake
during the night
To have a restful
sleep during the
night.
 Ensure I am comfortable before
I go to sleep
 Ensure the room is at a
comfortable temperature
 Ask me before you settle me
for sleep if I am comfortable
and reposition the pillows how I
like it.
Nutrition and Hydration
My needs My Goals How you can help me
Sometimes I am
unwell and refuse
food
To maintain a good
nutritional intake
 Support me to sit upright
 Support me to eat a high
nutrition soft diet.
 Ensure I receive kosher meals
 Record what I eat and drink in
my food diary
 When I feel unwell and refuse
food inform the Registered
Nurse.
Environment
My needs My Goals How you can help me
When I am too hot
or too cold I feel
uncomfortable
To be in an
environment with a
comfortable
temperature
 When you help me with my
personal care ensure the room
and water temperature is
comfortable.
 Support me to ensure I have
warm clothing in cold weather
and cool clothing in warm
weather before I go out to the
veranda
 Ensure my bedroom is at an
appropriate temperature
Pain
My needs My Goals How you can help me
If I am experiencing To maintain a  Report and document if I
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pain I feel
uncomfortable
manageable pain
level so I can
optimise my well-
being
experience any pain.
 Administer my pain relief
medication as directed by my
physician
My Medical History
I have diabetes and arthritis
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Scenario 1: Abraham’s Care Plan
7 July, 20xx
After reviewing Abraham’s care plan, you’ve determined that there
are several aspects of the plan that are outside the scope of your role
as a care worker.
1) What is your role in implementing Abraham’s individual care
plan?
Guidance: List specific tasks that are within the scope of your role.
My role will start with the identification of prospects like that of his
interests. interests are to be known and it is only then we can bring
about the circumstances into existance. therefore i will first focus upon
learning the methods that can be incorporated as a part of individual
care plan.
2) What aspects of the care plan are beyond the scope of your
role? List at least two.
Guidance: List specific tasks that are outside the scope of your
knowledge, skills or job role
help him to maintain his personal hygeine. this is nevertheless a task
that is specially done by other people.
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cooking is one of the formulation that will fall outside the role of
maintainting the healthy existence.
3) Which parts of the care plan do you recommend to be
reviewed and revised?
Guidance: List specific parts of the care plan that outlines task that are
outside the scope of your knowledge, skills or job role
as a part of the care plan the person is more into having a companion to
sit and share his thoughts and this will have to enhanced and will have
to be taken care about. furnishing all the requiremnets will eventually
result upon the choices that will have to be made.
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Role Play Task 1
The aim of this role playing activity is to allow you to demonstrate your
skills in:
 communicating with your supervisor specific issues relating
to your work role
You will be playing the role of a care worker working in Lotus
Compassionate Care, assigned to provide care and support to Abraham.
To complete this task, you will need access to:
o a video recorder
o a volunteer:
o one volunteer to play the role of your supervisor
With a volunteer to play the role of your supervisor, simulate a
conversation with your supervisor clarifying your role in the
implementation of Abraham’s care plan.
To document your completion of this task, and to allow your assessor to
evaluate your performance, you are required to submit a video recording
of this role play conversation. Save your video file using the filename:
Subject 1-RP1. Submit this video file along with this workbook to your
Assessor.
Take note that your assessor will be evaluating you against the following
criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Was the candidate able to clarify his/her own role in
implementing Abraham’s care plan? yes
2) Was the candidate able to seek appropriate support for
aspects of the care plan that are outside of his/her job
role?
Guidance: The candidate must be able to point out specific
details/aspects of the care plan that are beyond the scope
of care workers
yes
3) Was the candidate able to discuss aspects of the care
plan that might need to be reviewed?
Guidance: The candidate must be able to provide
suggestions that support the client’s self-determination
yes
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Scenario 2: Abraham Feels Down
9 September, 20xx
Abraham is an avid reader of books. Abigail promised Abraham that
she will send him new books every couple of weeks so Abraham can
continue to enjoy his love for reading.
Two months later, Abraham still has not received any letters or books
from Abigail. You tried giving him books from the centre’s library but
he refused them. He told you that he does not want to read books
anymore.
Slowly, you noticed changes in Abraham’s disposition. You noticed
that he appears withdrawn, and rarely interacts with the other
residents and care workers in the centre.
In the morning, as you were about to help him get ready for his
morning walk, he very sadly tells you that he does not want totake a
walk, and he just wants to go back to sleep, hoping he does not wake
up anymore.
When you asked him why he feels this way, he tells you that he
thinks his family has already forgotten about him, and he wishes to
just stop waking up in the morning. He further asks you if you could
just give him “too much” pain medication so all of his pain will go
away.
4) Based on the scenario provided above, list two signs of additional
or unmet needs of the Abraham:
Guidance: Take note of the physical, emotional and psychological risks
involved in the situation, and identify the specific additional or unmet
needs that must be addressed to mitigate these risks.
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the additional or the unmet needs in this regard is his anguish to read
books. abigail has brought about a lot of books to make him occupied
with his reading habit that reflects about how passionate he is towards
reading
5) Based on the scenario provided above, identify risk/s in Abraham’s
behaviour that are beyond your scope of knowledge, skills and job
role, which should prompt you to seek support from your
supervisor.
The seriousness in the above scenario is the disposition in which Abe is. I
am unable to identify the cause of it whether it is because abigail didn’t
send him books or because he thought that the family does not even
remember him
6) Using the template on below, complete the log on Abraham’s client
progress notes:
Guidance: You must include all the pertinent details relevant to Abraham’s
care and condition
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Date Time Notes Initial, name and
title
Role Play Task 2
The aim of this role play activity is to allow you to demonstrate your
skills in:
 communicating with your client’s family and carers about the
care provided to your client
You will be playing the role of a care worker working in Lotus
Compassionate Care, assigned to provide care and support to Abraham.
To complete this task, you will need access to:
o a video recorder
o a volunteer:
o one volunteer to play the role of Abigail, Abraham’s
niece
Guidance: Ensure what you discuss is within your scope of responsibility
as an individual support worker. Anything outside of this is referred to
the supervisor, such as medication administration and a client’s medical
condition
You’ve spoken to your supervisor about Abraham’s situation. The
centre contacted Abigail and let her know that Abraham has been
feeling very sad about not having any news from his family. Abigail
was very surprised and explained that she’s been very busy but has
been sending letters and books to Abraham the past two months. She
was very worried about Abraham and scheduled a trip to the centre
the following week. Abigail also wanted to speak with you personally,
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as she knows you provide direct client care to Abraham.
With a volunteer (to play the role of Abigail), simulate a conversation
with Abigailto talk about Abraham, his care, and any questions Abigail
might have about Abraham’s conditions.
To ensure that the scenario provides you the opportunity to
demonstrate the skills required for this task, use the following talking
points in your role play:
Questions to be asked by Abigail
- How is Abraham? How is he adjusting in the centre? Can you tell
me what his days have been typically like?
- Janet (care manager) said he hasn’t been getting out of his bed.
Could this be because his cancer is getting worse?
- Janet also mentioned that Abraham may be having suicidal
thoughts. How will I deal with that when I go talk to him? Should I
bring it up or should I just act like everything is normal?
- He used to have a lot of pain and discomfort with his arthritis.
How is he managing that now?
Points of discussion to be raised by you as Abraham’s direct care
provider:
- Changes in Abraham’s behaviour, and other relevant concerns
(you must correctly identify these and share it with Abigail)
- Offer advice and suggest available support services for
Abraham’s depression and suicidal thoughts (research on
available support services, internally or otherwise)
To document your completion of this task, and to allow your assessor
to evaluate your performance, you are required to submit a video
recording of this role play conversation. Save your video file using the
filename: Subject 1-RP2. Submit this video file along with this
workbook to your Assessor.
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
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1) Did the candidate answer Abigail’s question
accordingly? yes
2) Did the candidate discuss with Abigail changes in
Abraham’s behaviour and provide suggestions on how
she could help manage these changes as needed?
yes
3) Did the candidate provide correct information about
available support for Abraham and Abigail (client and
carer) with regard to addressing Abraham’s depression
and suicidal thoughts?
yes
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Scenario 3: The Case of Antonio Iglesias
2 October, 20xx
Abraham shares his room in the centre with Antonio Iglesias. He is
originally from Spain. He loves listening to classic Latin music, and
watching soccer on TV. They often have their radio and TV on
Antonio’s favourite Latin channels. As Antonio got older, he became
more and more nostalgic about his motherland and cannot stop talking
about Spain—the food, the people, and the places. Antonio is very
friendly. He loves to share stories about his adventures in Spain when
he was younger.Antonio is also a devout Catholic and a very
conservative man.
On the other hand, although Abraham was born in Israel, he has spent
most of his life in Australia, and cannot relate to Antonio feeling home
sick.Unlike Antonio, Abraham is a very quiet and calm-natured man.
He likes to keep to himself, read books, or write on his journal.
Abraham has always been openly gay. Abraham still keeps a photo of
his late partner, Kevin,on his nightstand. This makes Antonio feel
uncomfortable. He often ends up preaching to Abraham about the sins
of being gay and its consequences according to the bible.
7) Briefly describe the social, cultural and spiritual differences
between Abraham and Antonio.
a) Social
b) Cultural
c) Spiritual
a. Both are from different countries. Abraham is very fond of his
country and their culture and language, whereas Antonio is not so
much in exhibiting his fondness to his home country Australia
b. Abraham was very vocal and used to have a high praise about the
culutural richness of his home country. Antonio was silent and
always busy in reading books.
c. Abraham was gay and strongly belived and paasionate about it.
Antonio was spiritual and was always preaching about the sins and
its effects on life.
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8) Briefly describe possible support activities you could recommend
to Abraham to address the following needs.
Guidance: Take note of Abraham’s stage of life, development and
strength when suggesting support activities.
a) social needs
Being a gay and not being accepted is difficult, so
making him comfortable and making people
around him friendly and to make him comfortable
b) cultural needs
Abraham is born in Israel and has been in
Australia since his childhood so he has been in
Australian culture since then, he needs to be
eduated about the culutural importance of
country residing
c) spiritual needs Abraham has to be thought more about God and
his activity while on earth and be responsible
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Role Play Task 3
The aim of this role play activity is to allow you to demonstrate your
skills in:
 communicating with your elderly clients
You will be playing the role of a care worker working in Lotus
Compassionate Care, assigned to provide care and support to Abraham.
To complete this task, you will need access to:
o a video recorder
o a volunteer:
o one volunteer to play the role of Abraham
One afternoon, Abraham confided with you that he does not like sharing
a room with Antonio.
With a volunteer (to play the role of Abraham), simulate a conversation
with Abraham to talk about his concerns.
To ensure that the scenario provides you the opportunity to
demonstrate the skills required for this task, use the following talking
points in your role play:
Questions to be asked by Abraham:
o Do you believe I will go to hell for being gay?
o Should I just put away Kevin’s photo to get Antonio off my
back?
o Lately I’ve been thinking a lot about joining Kevin in the
afterlife. I know this would make Abigail very sad. Is there
anyone I can talk to about these thoughts I’m having?
Guidance: When responding to this question, make sure to emphasise
the importance of using available support whenever he feels it is
required
Points of discussion to be raised by the you as Abraham’s direct care
provider:
o Seek Abraham’s feedback on specific aspects of his care plan
that he wishes to be reviewed by the supervisor/care manager
and updated to better fit his needs.
Guidance: Review Abraham’s care plan and find opportunities for
Abraham to participate in his self-care activities that will help him feel
empowered and independent, as well as help him divert his attention
away from his issues with Antonio and towards more positive and
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productive activities.
o Suggest support activities that would help keep Abraham
focused on positive experiences. (activities should reflect
Abraham’s physical, social, cultural and spiritual needs)
Guidance: Choose activities that will provide Abraham opportunities to
utilise his strengths; do this by helping Abraham identify and
acknowledge his own strengths and self-care capacity, and choosing
activities together based on this
o Encourage Abraham to participate in social, cultural and
spiritual activities; consider the activities you’ve listed in
question (8).
o Apart from the suggested support activities, also provide
information on the existing and potential new networks that are
available for Abraham to join with.
o In the course of your discussion with Abraham, make sure you
allow him to provide feedback and input in managing the
delivery of their care
Guidance: Seek his opinion in the different options you provide and let
him select what he finds best for his needs
To document your completion of this task, and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play conversation. Save your video file using the
filename: Subject 1-RP3. Submit this video file along with this workbook
to your Assessor.
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate respond to Abraham in a manner
that is respectful and accommodating of Abraham’s
expression of identity and sexuality?
Guidance: This includes not imposing own values and
attitudes on Abraham; this also includes using positive and
supportive communication to help promote Abraham’s self-
esteem, self-determination, and develop his trust
yes
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2) Was the candidate able to discuss details of Abraham’s
care plan and suggest activities that could help
Abraham divert his attention to more positive
experiences?
yes
3) Did the candidate suggest appropriate support
activities that reflect Abraham’s personality and
needs, and encouraged him to participate in these
activities?
Guidance:
o This includes helping Abraham identify his strengths
and self-care capacity, and choosing support activities
that provide him opportunities to utilise his strengths.
o Apart from recreational activities, this may also include
activities of daily living.
o Apart from suggesting support activities, this should
also include encouraging Abraham to participate in
them
yes
4) Did the candidate provide Abraham correct information
about available support services to help him regarding
his suicidal thoughts?
Guidance: This includes referring the candidate to the
correct personnel within the centre and providing
information how to access these support services and
resources when needed
yes
5) Did the candidate provide Abraham information on
existing and potential new networks available for him?
Guidance: This also includes encouraging him to
join/participate these networks
yes
6) Did the candidate provide Abraham support that allows
him to manage the delivery of his care?
Guidance: This also includes encouraging Abraham to
maintain his independence
yes
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Case Study 2: Judith Comet
Name: Judith Comet
Age: 96
Date of Birth: 3 November
20xz
Room #: 7
Judith has been staying in the centre the past 4 years.
Judith has 4 children. All of them have their own families, and are
currently staying in different states across Australia. They have
decided to place Judith in a home after she’s been diagnosed with
stage IV colon cancer 4 years ago. Having cancer at such an
advanced stage at Judith’s age, she was thought to have at least
onlya year to live. She was always in a lot of pain, and required
regular and constant assistance to complete activities of daily living.
It was clear that the family were unable to meet Judith’s needs, as it
was becoming too difficult for them to take care of her.
They decided to place Judith in the care of Lotus Compassionate Care
hoping that it will provide her with a more comfortable environment,
with all the professional support she needs to ease the symptoms,
pain, physical stress, and mental stress brought about by her
condition for the remainder of her life.
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Scenario 1: The Reunion
30 November 20xx, 1:25PM
Judith has been in your care since she arrivedin the centre. However,
the last two months, you have been away on a holiday.
On your first day back, as you and another care worker were about to
hoist her from the bed andonto her wheelchair, you noticed that
Judith has sore, purple discoloured and painful spots about 8cm
acrosson both her shoulders, and a smaller one about 3cm across on
the back side of her head.
When she was on her side, you saw some bleeding through her pants
and on the bed sheets from the upper part of her buttocks. It appears
it has not been checked for at least a day or two. Her bed sheets
were stained and smelled of faeces and urine. She looked in pain. You
asked her if you could check what’s causing her pain. You found that
she had an open wound about 2cm across and the skin surrounding it
was very red and discolored. Judith cringed in pain as you gently
assessed the condition of her skin.
You later found out that she has not been out of her bed in two days.
You asked her why she has not gone out of her bed, and she told you
that she’s just been feeling too tired lately, andgoing out just takes
too much effort. She asked you if she could just stay in bedand rest
today.You noticed that she seems withdrawn. You also noticed that
she’s lost a lot of weight since the last time you saw her about two
months ago.
1) List two examples of changes in Judith’s physical condition that
must be reported to the supervisors.
Purple discolored shoulders for both 8cm acroos both of her shoulders
Bleeding through her pants from upper buttocks of her
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2) Explain how these physical conditions are affecting Judith’s
wellbeing.
Guidance: Include in your explanation the specific indications (from
Judith’s behavior and responses) that her physical conditions are affecting
her overall health and happiness
Being tired and emotionally dull has made her too weak and she has not
been attended propeperly from 2 months. this being on the bed without
much movement and not attending has made her dull and is effecting
her well being
3) According to Lotus Compassionate Care’s Policies and
Procedures, you are required to report to your supervisor and/or
care manager should you note any of the following:
o Changes in your client’s physical condition and how it is
affecting their wellbeing
o Changes in your client’s wellbeing
o Required care/support that are beyond the scope of your
role
According to Lotus Compassionate Care’s policies, you are
required to document this in the client’s progress notes.
Complete the Progress Notes Template for Judith below:
Guidance: For the purpose of this assessment, your assessor will play the
role of Lotus Compassionate Care’s Care Manager.
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Surname: Comet
Given Name: Judith
Room Number: 07
DOB: 3 November 20zx
Care Manager:
PROGRESS NOTES
Date/Time Comments
30 November
20xx
Judith has colon cancer and she has lost hope of life
and is living withdrawn to being social. She is
feeling very weak and is not able to stand up and
move out without external help and has to be
attended for every chores and in every step
Signed: Ellen Complete
name: Ellen Dan
Position: Supervisor Health
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4) According to Lotus Compassionate Care’s Policies and
Procedures, you are required to complete an Incident Report
when you notice the following injuries, incidents or ‘near
misses’ to the supervisor for hazard identification and control.
According to Lotus Compassionate Care’s policies, you are
required to document this in the Incident Report Form.
Complete the Incident Report Form for Judith below:
Guidance: For the purpose of this assessment, your assessor will play the
role of Lotus Compassionate Care’s Care Manager.
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Incident Report Form
1. Workplace details
Location: Australia
Director: Rajendra Contact phone: 01xxxxxx
Setting:
2. Incident details
Day: 04 Date: 30 November 20xx Time: 22 hours
Report completed by: Ellen
3. Type of incident (indicate which is applicable)
Personal
injury
Staff Customer Child
Name of person
injured:
Judith
Part of Body Injured (if relevant):
Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Sprain
Swelling
Other (please specify)
Approximate size/colour of injury:
11 - 12 cm
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Damage to goods (please specify):
X ray Machine damaged
Assault Staff Customer Other
(please specify):
Vandalism
Robbery/break-in (also complete security incident report form)
Equipment failure/damage (please specify):
X ray Machine Damaged so it has been in failure
4. Response to incident (indicate which is applicable)
First aid treatment administered (please specify what/by whom etc):
while damaging goods there has been minor cuts on hands and have been
addressed
Medical treatment administered (please specify where/by whom etc):
First Aid given to the patients
Assistance sought: (please specify
type)
Ambulance
Police
Counsellor
Equipment shut down (please specify what/when etc):
X Ray Machine has been damaged and hence shut down
Centre closed (please specify exact time): 22.30 hours
Repair person contacted (please specify whom): Mr Rapheal
5. Other information
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Who witnessed the incident? (please use full name, details of staff’s job title where
applicable, and telephone number/s):
Watchmen and staff nurse were present when the incident happened.
Name of Watchmen : Babu Ram, +0185555412
Name of Staff Nurse : B Rani, +01222455557
NOTE: Be specific. Describe in detail what actually happened, stating the
facts in a clear and precise manner. Include exact location of incident, factors
involved and any other details that may be beneficial. A drawing of the centre
layout, identifying where the incident occurred, would be useful.
6. Other information
This report was compiled by (full name, title and contact
telephone):
Elias
On (date/time):
30Nov20xx
This report is a true and accurate summary of the incident that occurred
(please sign):
Elias
Scenario 2: Nurse Naja
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30 November 20xx, 1:25PM
Judith asked you if you can get medication to help her with the pain.
She started feeling pain on her buttocks and both shoulders two
days ago but did not tell anyone until you were back from your
medical leave. When you asked her why she did not tell anyone
about it, she said she did not want to bother the nurse.
This made you worry about Judith and asked her if there was
anything else that was bothering her. You found out that she has not
had any bowel movement in two days, and urinating has started to
become painful for her.
She asked if you can clean her wounds and give her pain
medication. You explained to her that although you would love to
help her, you are not qualified to perform those procedures on
clients.
You checked her care plan and found that her nurse’s name is Naja
Nielsson. You explained to Judith that Registered Nurse Naja
Nielsson would be the best person to clean her wounds and help her
manage her pain with medication as prescribed by her doctor.
Judith appeared worried when you mentioned the nurse’s name. She
hesitantly tells you that the pain is gone and she feels fine. She tells
you she does not need the pain medication anymore.
5) List two aspects of the scenario that describe physical health
situations that are beyond your scope of support as a care worker:
Guidance: If applicable, indicate specific tasks relevant to these physical
health situations that are beyond your scope of support as a care worker.
No bowel movement and pain in buttoccks
Pain in two shoulders
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6) List three possible signs of abuse and neglect from the given
scenario. Indicate whether the signs you’ve listed are signs of
abuse, neglect or both.
Guidance: You must include at least one example of signs of neglect, and
at least one example of signs of abuse.
Signs of neglect/abuse Neglect Abuse
Naja
7) Following Lotus Compassionate Care’s relevant policies and
procedures complete the incident report form provided
below.
For the purpose of this assessment, your supervisor at Lotus
Compassionate Care is your Assessor.
Guidance: Take note that according to Lotus Compassionate Care’s
policies, reports of abuse must be completed on the same day it was
discovered.
7. Workplace details
Location: Australia
Supervisor: Ellen Contact phone: [phone]
Setting: Medical
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8. Incident details
Day: Monday Date: 10Decmeber Time: 1200
Report completed by: Ellen
9. Type of incident (indicate which is applicable)
Personal injury Staff
Customer
Child
Name of person
injured:
Judith Comet
Part of Body Injured (if relevant):
Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Sprain
Swelling
Other (please specify):
Assault Staff Customer Other:
10. Response to incident (indicate which is applicable)
First aid treatment administered (please specify what/by whom etc.):
Medical treatment administered (please specify where/by whom etc.):
Naja
Assistance sought:
Ambulance Police Counsellor
11. Other information
Who witnessed the incident? (please use full name, details of staff’s job title where
applicable, and telephone number/s):
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Ellen , Phone : [phone]
NOTE: Be specific. Describe in detail what actually happened, stating the
facts in a clear and precise manner. Include exact location of incident, factors
involved and any other details that may be beneficial. A drawing of the centre
layout, identifying where the incident occurred, would be useful.
12. Other information
This report was compiled by (full name, title and
contact telephone):
ELlen
On (date/time):
15 December 20xx
This report is a true and accurate summary of the incident that occurred
(please sign):
Ellen
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Scenario 3: Getting Back on Track
Monday, 30 November 20xx, 1:25PM
You checked the rest of the room for other soiled items that need
washing. You noticed that the anti-slip mats in Judith’s bathroom are
not there anymore, and water is pooling between the tiles of the
shower floor.
Guidance: For the purpose of this assessment, your assessor will play the role of
your supervisor
8) Identify the hazards in the given scenario. Following Lotus
Compassionate Care’s relevant policies and procedures, file a
hazard report using the form below:
To be completed by the person identifying the
hazard
Name: Date:
Description of hazard:
(Include area and task involved, and any equipment, tools, people
involved. Use sketches if necessary)
There are no anti slpi mats and water is leaking from taps running
loose on floor
Suggested actions:
(List any suggestions you have for reducing or eliminating the problem
e.g. redesign, use of mechanical devices, training, etc.)
Then immediatley anti slip mats were put up and taps have to
repaired immediatley
Report to (name): Ellen
Position: Supervisor - Care Taking
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Role Play Task 4
The aim of this role play activity is to allow you to demonstrate your
skills in:
 Ensuring your client is aware of their rights and complaints
procedures
You will be playing the role of a care worker working in Lotus
Compassionate Care, assigned to provide care and support to Judith.
To complete this task, you will need access to:
o A video recorder
o A volunteer:
o one volunteer to play the role of Judith
After hearing Judith’s stories, and seeing her injuries, it was clear to
you that she has been physically and verbally abused by registered
nurse Naja. However, Judith is too frightened to let anyone know about
it, or file any formal complaints.
With a volunteer (to play the role of Judith), simulate a conversation
with Judith to talk about her rights and options to filing a complaint.
To ensure that the scenario provides you the opportunity to
demonstrate the skills required for this task, use the following talking
points in your role play:
Points of discussion to be raised by you as Judith’s direct care
provider:
- Talk to Judith about her rights in a manner that will encourage
and maintain her trust
- Discuss her options for filing complaints
Guidance: Complaints processes may vary depending on different
centre policies; for the purpose of this assessment, refer to the
complaints process of Lotus Compassionate Care outlined in their
Handbook:
Lotus Compassionate Care handbook
Login: learner Password: studyhard
To document your completion of this task, and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play conversation. Save your video file using the
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filename: Subject 1-RP4. Submit this video file along with this workbook
to your Assessor.
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate provide correct information about
Judith’s rights relevant to the scenario? yes
2) Did the candidate provide correct information about
the complaints process? yes
3) Did the candidate speak with Judith in a manner that
develops and maintains trust? yes
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Case Study 3: Maximilian Mills
Name:Maximilian Mills
Age:85
No Care Plan is provide as it is
not required for you to
complete the tasks included in
this Case Study.
Maximilian Mills, or Max, is new at the centre. He was placed in the
centre by his second wife, Marcia. Max’s 1st wife passed away from
cancer two and a half years ago. Max met Marcia, now 45 years old,
a year later and got married soon after.
Max had a boating accident shortly after their wedding. He had a hip
replacement surgery and is still recovering. The doctor advised that
Max should still be able to walk again with proper therapy. Max
remains positive and hopeful to get back on his feet so he can come
home to his wife again.
Max was placed in the care of Lotus Compassionate Care after he
was released from the hospital. Marcia feels Max would receive
better care and support in the centre than at home with her.
Max never had any children from his first marriage. Marcia is his only
remaining family.
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Scenario 1: The First Visit
It has been two months since Max arrived at the centre, and Marcia
has not yet visited since. One morning Marcia arrived in the centre to
visit Max. She was carrying with her a basket of pastries and a file
folder.
The following day, you noticed Max staring blankly out his window
and looking very sad. You asked if he was okay.
Max explained that he was feeling sad because Marcia wants to sell
their house in the country to move to a smaller house in the city. She
says she is feeling lonely by herself in the big house and cannot take
care of it on her own. Marcia told Max that if they sell their house,
and move to a smaller house, they will be able to afford a private
nurse so Max can stay home with her again. Marcia further
suggested that if Max does not want to sell the house, Marcia will
move to Darwin to live with her sister as she “simply cannot stay in
that big, old house by herself anymore”.
Max does not want to sell their house. He grew up in that house. But
at the same timehe wants to come home with Marcia. And he does
not want Marcia to move to Darwin.
Marcia will be back next week for Max’s decision, and it is putting a
lot of stress on Max. You often catch him sitting quietly in a corner
and staring blankly into space. There were also several times you’ve
heard him talking to himself, weighing the pros and the cons of
selling the house. This predicament is obviously putting a lot of
emotional and psychological stress on Max.
Although Max still tries to be cheerful and funny when you are
around, you see him by himself more and more often, instead of
watching TV with the other residents or playing chess with his
roommate, like he usually enjoys doing. This has also made his
roommate, Bobby worry about him. Bobby asked if you could talk to
Max about his problems.
Guidance: For the purpose of this assessment, the incident happened
on 15 June 20xx at 10:42 am.
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1) Looking after your client’s wellbeing is a key aspect of your
role as a care giver. This includes reportingany cultural or
financial issues impacting your client’s wellbeing.
Following Lotus Compassionate Care’s relevant policies and
procedures, file the Elder Abuse Incident Form according to the
possible abuses described in Max’s case study scenario:
Lotus Compassionate Care Forms
(Download the Abuse Incident Report Form)
Login: learner
Password: studyhard
Save the completed form using the filename: MaxMills-
IncidentReport
Answer the follow-up questions below:
a. Identify one possible risk to Max’s mental health brought about
by his situation:
Mental Strain and anxiety
b. List two examples of protective factors for mental health
present in the provided scenario:
Talking to himslef
Staring into a corner thinking deep
c. List two examples of cultural or financial issues that may
impact on Max’s wellbeing:
Childhood memories
Affording to live with Marcia
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Scenario 2: Back on His Feet
Max decided that he will not sell his house. Max promised himself that
he will religiously follow his therapy, andwill dedicate his time making
sure he is able to walk again.
The doctor stressed the importance of not over-exerting his affected
hip, and making sure that he follows a healthy pace during these
physical therapy sessions. Max is prescribed to have his physical
therapy at a maximum of an hour per session, two sessions per day,
and with a minimum interval of 2 to 3 hours of rest.
During his spare time, Max is allowed to do other mild exercises as
long as they do not put strain on his legs. Other than the hip surgery,
Max does not have other medical conditions.
2) Looking after your client’s wellbeing is a key aspect of your role as
a care giver. This also includes recognising and promoting ways to
support your client’s health.
Research different ways Max can help improve his recovery other
than exercising. List three different things Max can do to
supplement his physical therapy and exercise regime.
Guidance: Include a brief explanation how these activities will promote
the healthy functioning of the body, and support his fast recovery.
Three things Max can do to
supplement his physical therapy and
exercise regime
How will these activities promote
healthy functioning of the body, and
support his fast recovery?
Walking Promotes blood flow over the body
Stretching ARms and Legs Promotes muscles health
Standing and sitting Balance of Body
WORKBOOK CHECKLIST
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When you have completed assessing this workbook, review the
candidate’s assessment against the checklist below:
The candidate has completed all the assessments in the
workbook:
Written Questions
Case Study 1: Abraham Chatzkel
 Role Play Video 1: communicating with the
supervisor
 Role Play Video 2: communicating with the carer
 Role Play Video 3: communicating with the client
Case Study 2: Judith Comet
 Role Play Video 1: building and maintaining trust
Case Study 3: Maximilan Mills
IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment
tasks to be awarded COMPETENT for the units relevant to this cluster.
To award the candidate competent in the units relevant to this subject,
the candidate must successfully complete all the requirements listed
above according to the prescribed benchmarks.
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