This paper explores the effectiveness of organizational policies and procedures in supporting individuals experiencing significant life events, particularly focusing on dementia. It examines how these policies and procedures impact both the individual and their social network. The paper also investigates the role of external support sources, such as healthcare professionals and community organizations, in providing assistance and fostering social reintegration. Finally, it analyzes the importance of convergent, lateral, and creative thinking in developing comprehensive strategies for supporting individuals facing significant life challenges.