Leadership and Management for Service Industries

Leadership and
Management for
Service Industries
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Table of Contents
Introduction .....................................................................................................................................3
Main body........................................................................................................................................3
Task 1 ..............................................................................................................................................3
Different classical management theories ...................................................................................3
Roles of a leader and different leadership styles in chosen organisation....................................4
Sustainable management and leadership style............................................................................5
Compare and contrast sustainable Management and leadership styles.......................................6
Current management and leadership style at your chosen hospitality organisation ..................6
Task 2 ..............................................................................................................................................6
Internal and external factors that influence sustainable leadership.............................................6
Internal and external factors that influence the impact of sustainability and structures in a
selected service industry organisation.........................................................................................7
Task 3 ..............................................................................................................................................7
Current management and leadership ‘hard’ and ‘soft’ skills......................................................7
Future management and leadership skills...................................................................................8
Importance of the impact and key challenges and obstacles facing sustainable Management
and leadership skills....................................................................................................................8
Task 4 ..............................................................................................................................................9
Different service industry organisations change management systems and leadership in
implementing change using one established Change management Model ................................9
How change management affects management and leadership skills and styles........................9
Conclusion ....................................................................................................................................10
References .....................................................................................................................................11
Books and journals ...................................................................................................................11
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Introduction
Sustainable leadership is when a leader are managing companies with environment,
society, long term sustainable development goal keeping in mind. It refers to provide meaning in
a way in which society gets benefits and the environment while maintaining financial
performance of a business. Leadership on the other hand is the ability to influence other people
towards achievement of organisational goals and objectives (Freire, and Gonçalves, 2021). The
selected hospitality organisation within current project is The Imperial hotel. It is using
sustainable leaderships style in which they communicate effectively with the employees. This
report includes review of management theories and leaderships styles. Further it includes factor
including management styles and current management and leadership style in chosen
organisation. In addition, it includes management and leadership skills in service industry.
Main body
Task 1
Different classical management theories
Classical management theories are based on the content in which workers have physical
and economical needs. There are various types of classical management theories in context with
hospitality sector. Classical management theory outlines three main theories. These are discussed
below:
Bureaucratic management theory: This is a theory which is given by Max weber. They
said bureaucracy is the most effective way of working in business environment. In this there are
certain rules and procedure made by managers and hierarchy of authority is done (Laur,
Agarwal, and Bhattacharyya, 2021). Further, there is a division of labour and acceptance of rules
are followed by employees. This theory is having certain features like it continuous organisation
which is bounded by rules. There is a hierarchical order of a offices. Further, in this rules and
decisions are to be recorded in writing.
Scientific management theory: This theory is given by F.W. Taylor who has break
down the components of manual task in manufacturing environment, so that there could be best
way to perform each task. In this, employees are trained for first class. This helps in increasing
efficiency of employees within service sector. For managers, it selects and trains employees and
set a suitable organisation that take all responsibilities to perform an actual job performance.
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Administrative management theory: This is a theory which is given by Henry Fayol.
They have given 14 principles within management theory which includes scalar chain, division
of labour, unity of command, esprit de corps and centralisation and many more (Nylund, Brem,
and Agarwal, 2021). These all principles help in working effectively within service industry and
paying fairly to the employees as well. It includes subordination of individual interest to general
interest. This theory of classical management resulting in making effective communication and
training employees fairly.
Roles of a leader and different leadership styles in chosen organisation
Roles of a leader:
 Leaders provides direction to the employees and provide them clear goal and compelling
direction. Leaders owe their followers and provide proper growth opportunities to the
employees working under them.
 Leaders creates organisational structure, decision making authority, job roles and enable
team members in producing high quality of work (Nylund, Brem, and Agarwal, 2021).
Further, they provide support to their team members to achieve organisational goal and
objectives.
 The another role of leaders is to inspire hope. Effective leaders within imperial hotel are
focusing on creating positive and helpful environment. They share success of great
leaders and motivated them towards achievement of work.
 The next role if to build trusts. Leaders make it clear that their followers should know
what to do, how to do and how best they can do it. Trust can be in skills and
accountability. They trust on employees and provides direction to enhance their
performance.
Different leadership styles:
 Autocratic leadership style: This is the first leadership style which is used in The
Imperial hotel in order to take decision ( Arefieva, Polous and Kwilinski, 2021). This
style declares “do it as I say”. In this style, one person takes all the decisions. In this
leaders thinks, they are the only one who knows more than others. In this employees are
not considered while taking decisions. Within current study, leaders in Imperial hotel
uses autocratic leaderships style in order to take all decision regarding business functions
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